Energy retailers sell energy to you and bill you for the service. They promote their services in a variety of ways, including TV, radio and newspaper ads, and through door-to-door selling and telemarketing.

Energy laws are designed to protect you in your dealings with energy retailers and distributors. Understanding your rights and responsibilities can help you get an energy offer that works best for you, as well as help you to resolve any problems that may arise.

This section of the website provides information on choosing an energy retailer, understanding your bill and steps you can take if problems arise.

What's new

Energy Made Easy can help you get a better offer

Energy Made Easy can help you understand and make more informed choices about energy.

New energy factsheets

The AER has released a series of factsheets to help consumers make an informed choice about their energy service. The factsheets provide information on energy efficiency, switching energy retailers and your rights with energy marketing.