AER Resources

The AER produces a range of energy related consumer publications that you can download, view and print. Hardcopies are also available free of charge from the publications portal on the ACCC website.

Latest Publications

Energy and your business

This brochure is for small businesses in the ACT, NSW, QLD, SA and Tasmania. It provides information on which businesses are considered "small customers" under national energy laws, outlines the rights of small energy customers and discusses the benefits of switching.

Energy and your business [ docx (130.18 KB) | pdf (458.86 KB) ]

Managing energy services at home

Well-informed customers can confidently deal with energy retailers before and after they sign up for a service. This booklet for energy customers and consumer caseworkers provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing.

Managing energy services at home [ doc (1.02 MB) | pdf (1.74 MB) ]

Power to you

This brochure for household energy customers provides useful information to help control your energy service - such as shopping around, understanding rights and using the Energy Made Easy website to compare offers.

Power to you [ docx (24.06 KB) | PDF (494.84 KB) ]

Factsheets

Are you having trouble paying your energy bill?

Energy retailers are required to help customers experiencing payment difficulties or hardship. This factsheet explains your rights when paying your energy bill.

Are you having trouble paying your energy bill [ DOCX (100.15 KB) | pdf (170.68 KB) ]

What can I do if I have a complaint about my energy?

If you have a problem with your electricity or gas retailer, this factsheet tells you the steps you can take to resolve it.

What can I do if I have a complaint about my energy [ docx (98.65 KB) | pdf (178.02 KB) ]

Energy efficiency in the home

Using electricity and gas efficiently is not just good for the environment—it can also help you save money. This factsheet provides information on ways you can reduce the amount of energy you use in your home.

Energy efficiency in the home [ docx (100.46 KB) | pdf (164.76 KB) ]

Shopping around and changing your electricity or gas offer

Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. This factsheet explains how you can shop around to get an energy offer that better suits your needs.

Shopping around and changing your electricity or gas offer [ docx (99.45 KB) | pdf (147.83 KB) ]

Energy marketing - what are your rights?

Energy retailers must comply with a number of specific rules when they market their offers to you. This factsheet explains these rules and your rights when you get a marketing call or visit.

Energy marketing - what are your rights [ docx (98.41 KB) | pdf (175.24 KB) ]

About energy bills

Energy bills are made up of a range of costs including wholesale and network charges as well as the costs of providing a retail service. It also includes programs to save energy or support the development of renewable energy. This factsheet shows the components of your energy bill and explains some of the reasons for increases in energy prices in Australia.

About energy bills [ docx (98.88 KB) | pdf (150.83 KB) ]

Getting the most out of the Energy Made Easy website

This factsheet explains how to get the most out of the Energy Made Easy site. The site has a number of tools that allow consumers to compare electricity and gas offers. You can also compare your energy usage with other households in your area.

Getting the most out of the Energy Made Easy website [ docx (97.5 KB) | pdf (148.14 KB) ]

Buying energy from an onseller

Some energy consumers buy energy from onseller, or resellers (known as exmept sellers). This brochure explains the rights that exempt customers have when buying from an exempt selller.

Buying energy from an onseller [ docx (29.21 KB) | pdf (1.56 MB) ]