Dealing with salespeople

Switching is one way to get a deal that works better for you. A common way to switch is by salespeople offering you deals over the phone or at your home. Remember for uninvited offers, either in person or over the phone, you have specific protections under the law.

If you are approached by a salesperson:

  1. Ask for identification – by law a salesperson must show you ID and tell you the purpose of the visit and the reason for the call.
  2. If you are thinking of switching understand how much energy you use and your costs. This will allow you to know if you are getting a better deal or not.
  3. Your signature is valuable. Make sure you read what you are signing carefully, and don’t be pressured into signing on the spot. Salespeople might say that this is a limited offer and you need to take the offer today. Ask yourself is this the best deal for me and do I have enough information to decide now.
  4. If you sign and you change your mind you have ten business days to cancel the contract at no cost.

This checklist sets out your rights when a salesperson calls.

If you wish to make a complaint about a salesperson, see our making a complaint page.

Energy marketing

Energy retailers are responsible for the conduct of marketers representing them. Energy retailers and their marketers must identify themselves to you, tell you who they are working for and why they are contacting you.

Energy marketers may only contact you between specified times. If you do not wish to receive phone calls from telemarketers you can register your number on the Australian Government's ‘Do Not Call Register’. Your number will remain on the register for six years.

More information on energy marketing can be found in this energy marketing factsheet produced by the AER.

Energy marketing - what are your rights [ docx (98.41 KB) | pdf (175.24 KB) ]