If you wish to make a complaint about your electricity distributor, you should, in the first instance raise the issue with the company. A list of links to the electricity distribution businesses' websites is available on the AER website.
If you are not satisfied with the company’s response, or you believe your issue has not been resolved, you should ask to speak to a higher level within the company’s management structure.
Where, after raising the complaint to a higher level, you are still not satisfied with the company's response, contact the Energy & Water Ombudsman Victoria (EWOV) through its website at www.ewov.com.au, or by telephone on 1800 500 509.