Consumer engagement guideline for network service providers

Better regulation
Date initiated: 
10 December 2012
Effective date: 
1 August 2013
AER General inquiries


As part of the Better Regulation Reform program, the AER is developing and consulting on a Consumer Engagement Guideline for Network Service Providers.

The AER released its final guideline and explanatory statement on 4 November 2013. The guideline provides best practice principles and a framework for electricity and gas network service providers to better engage with their consumers. This will guide service providers in developing consumer engagement strategies and approaches to apply across their business and also assist them in preparing spending proposals that reflect the long term interests of their consumers.