AER Resources

The AER produces a range of energy related consumer publications that you can download, view and print. Hardcopies are also availabe free of charge from the publications portal on the ACCC website.

AER Retail Energy Market Updates

The AER publishes regular Retail Energy Market Updates, providing an overview of its compliance and enforcement activities and information on key market and retail performance indicators. Every six months, we release complementary notes for caseworkers on current consumer issues discussed in the Retail Energy Market Updates.

Energy bills, hardship programs and disconnection

Energy retailers are required to help customers experiencing payment difficulties or hardship. This factsheet explains your rights when paying your energy bill.

Energy - what can I do if I have a complaint?

If you have a problem with your electricity or gas retailer, this factsheet tells you the steps you can take to resolve it.

Energy efficiency in the home

Using electricity and gas efficiently is not just good for the environment—it can also help you save money. This factsheet provides information on ways you can reduce the amount of energy you use in your home.

Energy - shopping around and switching contracts

Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. This factsheet explains how you can shop around to get an energy offer that better suits your needs.

Energy marketing - your rights

Energy retailers must comply with a number of specific rules when they market their offers to you. This factsheet explains these rules and your rights when you get an marketing call or visit.

Energy bills explained

Energy bills are made up of a range of costs including wholesale and network charges as well as the costs of providing a retail service. It also includes programs to save energy or support the development of renewable energy. This factsheet shows the components of your energy bill and explains some of the reasons for increases in energy prices in Australia.

Getting the most out of Energy Made Easy

This factsheet explains how to get the most out of the Energy Made Easy site. The site has a number of tools that allow consumers to compare electricity and gas offers. You can also compare your energy usage with other households in your area.