Rebates and assistance

Eligible customers can apply for rebates and concessions on their energy bills. Depending on which state or territory you live in, different rebates and concessions may apply to you.

Rebates and concessions vary, but are generally available to:

• low income earners
• pensioners
• individuals with medical conditions.

Your retailer can help you identify appropriate government concession programs or rebates that may be available to you.

You should check with your relevant state or territory government to find out if you are eligible for a rebate or concession.

Home Energy Saver Scheme

The Home Energy Saver Scheme (HESS) is an Australian Government program provided through community organisations to assist low income households having difficulty with meeting and paying for their energy needs. The program can assist by providing:

• assistance with budgeting
• advice on ways to reduce energy use
• information on rebates and concessions customers may be eligible for
• advice on how to access no or low interest loans to purchase more energy efficient appliances.

You can get more information by calling the HESS Helpline on 1800 007 001.