Under the Retail Law, the AER will be responsible for reporting on the performance of energy retailers and distributors. The AER’s Retail market performance reports will include information on customer service and complaints, the handling of customers experiencing payment difficulties, prepayment meters, security deposits, concessions, disconnections and reconnections. The Performance Reports will also include an overview of the retail market and the hardship program indicators.
The AER will produce an annual performance report and may also in addition to this publish more regular updates on retail performance.
|
Title |
Sector |
Category |
Release date |
|
AER retail energy market update - October to December 2012 |
Electricity, Gas |
Retail energy market update |
28 Mar 2013 |
|
State of the energy market 2012 |
Electricity, Gas |
State of the energy market |
20 Dec 2012 |
|
AER retail energy market update - July to September 2012 |
Electricity, Gas |
Retail energy market update |
20 Dec 2012 |
|
ACCC and AER Annual report 2011-12 |
Electricity, Gas |
Annual report |
16 Oct 2012 |
|
AER Strategic priorities and work program 2012-13 |
Electricity, Gas |
AER Strategic priorities and work program |
26 Jul 2012 |
|
AER Energy update - May 2012 |
Electricity, Gas |
AER Energy update |
14 May 2012 |
|
State of the energy market - 2011 |
Electricity, Gas |
State of the energy market |
9 Dec 2011 |
|
AER Strategic priorities and work program 2011-12 |
Electricity, Gas |
AER Strategic priorities and work program |
3 Aug 2011 |
|
State of the energy market - 2010 |
Electricity, Gas |
State of the energy market |
15 Dec 2010 |
|
State of the energy market - 2009 |
Electricity, Gas |
State of the energy market |
8 Dec 2009 |
|
State of the energy market - 2008 |
Electricity, Gas |
State of the energy market |
20 Nov 2008 |
|
State of the energy market - 2007 |
Electricity, Gas |
State of the energy market |
26 Jul 2007 |
