Wholesale energy market dispute resolution - Gas

Part 15C of the National Gas Rules (NGR) establishes a framework for dispute resolution.  This can be used for relevant disputes as set out in that part.

There are two stages within the framework, stage 1 dispute resolution process and stage 2 adviser process and dispute resolution panel process. Within each participant organisation there is an obligation to have a contact to act as an interface and resource to assist with disputes. These contacts are listed on the DMC contacts page.

Stage 1, is designed to enable participants to negotiate to resolve issues commercially. It also provides a framework for ensuring that time is measured, allowing for escalation if required.  The wholesale energy market dispute resolution adviser (WEMDRA), is available to assist by facilitating meetings, arranging a facilitator, a mediator, or a non binding expert view on the issues.

Stage 2 provides the opportunity for the issue to be decided by an expert, or panel of experts known as a dispute resolution panel (DRP). These experts are drawn from a pool maintained for that purpose. It also allows for escalation to the adviser process where the WEMDRA can assist in preparing a matter for a DRP (or in some cases arrange complete resolution).

Scheduling errors  and Unexpected scheuling results are compensated through a payment from the participant compensation fund. In many cases AEMO declares a scheduling error and the use of a DRP is to ensure probity and transparency for any payment from that fund. There is a fast track process for applications where there are no outstanding issues. There is also a more general guideline for compensation for a USR or scheduling error

Stage 2 provides the opportunity for the issue to be decided by an expert, or panel of experts known as a dispute resolution panel (DRP).  These experts are drawn from a pool maintained for that purpose.  It  also allows for escalation to the adviser process where the WEMDRA can assist in preparing a matter for a DRP (or in some cases arrange complete resolution). 

Part 15c NGR - user material

Stage 1 - dispute resolution notice ( PDF 141.73 KB )
Stage 2 - dispute resolution notice ( PDF 120.78 KB )
Contract for use with a Dispute Resolution Panel (gas) ( PDF 594.75 KB )
Adviser guideline and application for compensation for unexpected scheduling result (USR) ( PDF 630.48 KB )
Application for compensation for a USR or scheduling error where AEMO has made a decision confirming the USR ( PDF 63.08 KB )
Evaluation of Dispute Resolution Panel process ( PDF 62.62 KB )