The AER produces a range of energy related consumer publications that you can download, view and print. Hardcopies are also available free of charge from the publications portal on the ACCC website.
Latest Publications
Energy and essential medical equipment
This brochure provides information for consumers who rely on medical equipment and may be affected in the event that their power is cut off unexpectedly. The information outlines how a person can be ready and have a plan in place for unexpected power outages.
Energy and essential medical equipment ( PDF 465.44 KB | DOCX 51.94 KB )
Energy and your business
This brochure is for small businesses in the ACT, NSW, QLD, SA and Tasmania. It provides information on which businesses are considered "small customers" under national energy laws, outlines the rights of small energy customers and discusses the benefits of switching.
Energy and your business ( DOCX 130.18 KB | PDF 458.86 KB )
Managing energy services at home
Well-informed customers can confidently deal with energy retailers before and after they sign up for a service. This booklet for energy customers and consumer caseworkers provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing.
Managing energy services at home ( DOC 1.02 MB | PDF 1.74 MB )
Power to you
This brochure for household energy customers provides useful information to help control your energy service - such as shopping around, understanding rights and using the Energy Made Easy website to compare offers.
Power to you ( DOCX 24.06 KB | PDF 494.84 KB )
Factsheets
Are you having trouble paying your energy bill?
Energy retailers are required to help customers experiencing payment difficulties or hardship. This factsheet explains your rights when paying your energy bill.
Are you having trouble paying your energy bill ( DOCX 100.15 KB | PDF 170.68 KB )
What can I do if I have a complaint about my energy?
If you have a problem with your electricity or gas retailer, this factsheet tells you the steps you can take to resolve it.
What can I do if I have a complaint about my energy ( DOCX 98.65 KB | PDF 178.02 KB )
Energy efficiency in the home
Using electricity and gas efficiently is not just good for the environment—it can also help you save money. This factsheet provides information on ways you can reduce the amount of energy you use in your home.
Energy efficiency in the home ( DOCX 100.46 KB | PDF 164.76 KB )
Shopping around and changing your electricity or gas offer
Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. This factsheet explains how you can shop around to get an energy offer that better suits your needs.
Shopping around and changing your electricity or gas offer ( DOCX 99.45 KB | PDF 147.83 KB )
Energy marketing - what are your rights?
Energy retailers must comply with a number of specific rules when they market their offers to you. This factsheet explains these rules and your rights when you get a marketing call or visit.
Energy marketing - what are your rights ( DOCX 98.41 KB | PDF 175.24 KB )
About energy bills
Energy bills are made up of a range of costs including wholesale and network charges as well as the costs of providing a retail service. It also includes programs to save energy or support the development of renewable energy. This factsheet shows the components of your energy bill and explains some of the reasons for increases in energy prices in Australia.
About energy bills ( DOCX 98.88 KB | PDF 150.83 KB )
Getting the most out of the Energy Made Easy website
This factsheet explains how to get the most out of the Energy Made Easy site. The site has a number of tools that allow consumers to compare electricity and gas offers. You can also compare your energy usage with other households in your area.
Getting the most out of the Energy Made Easy website ( DOCX 97.5 KB | PDF 148.14 KB )
Buying energy from an onseller
Some energy consumers buy energy from onseller, or resellers (known as exmept sellers). This brochure explains the rights that exempt customers have when buying from an exempt selller.
Buying energy from an onseller ( DOCX 29.21 KB | PDF 1.56 MB )