Power to you
This brochure for household energy customers provides useful information to help control your energy service – such as shopping around, understanding rights and using the Energy Made Easy website to compare offers.
Energy and essential medical equipment
This brochure provides information for consumers who rely on medical equipment and may be affected in the event that their power is cut off unexpectedly. The information outlines how a person can be ready and have a plan in place for unexpected power outages.
Energy and your business
This brochure is for small businesses in the ACT, NSW, QLD, SA and Tasmania. It provides information on which businesses are considered 'small customers' under national energy laws, outlines the rights of small energy customers and discusses the benefits of switching.
Managing energy services at home
Well informed customers can confidently deal with energy retailers before and after they sign up for a service. This booklet for energy customers and consumer caseworkers provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing.
Exempt selling - obligations and customer rights
These factsheets are aimed at exempt sellers and their customers, setting out their rights and obligations.
Smart meters and you
All new and replacement meters will be smart meters. This factsheet explains how you will be affected when a smart meter is installed, your rights and what to do if there is a problem. This factsheet applies to consumers in the ACT, NSW, Queensland, SA and Tasmania.
Maximising the value of your solar PV system
These factsheets explain how as a residential customer, community group or small business you can maximise the value of your solar PV system.
Australian Capital Territory
New South Wales
Are you having trouble paying your energy bill?
Energy retailers are required to help customers experiencing payment difficulties or hardship. This factsheet explains your rights when paying your energy bill.
What can I do if I have a complaint about my energy?
If you have a problem with your electricity or gas retailer, this factsheet tells you the steps you can take to resolve it.
Energy efficiency in the home
Using electricity and gas efficiently is not just good for the environment – it can also help you save money. This factsheet provides information on ways you can reduce the amount of energy you use in your home.
Shopping around and changing your electricity or gas offer
Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. This factsheet explains how you can shop around to get an energy offer that better suits your needs.
Energy marketing – what are your rights?
Energy retailers must comply with a number of specific rules when they market their offers to you. This factsheet explains these rules and your rights when you get a marketing call or visit.
About energy bills
Energy bills are made up of a range of costs including wholesale and network charges as well as the costs of providing a retail service. It also includes programs to save energy or support the development of renewable energy. This factsheet shows the components of your energy bill and explains some of the reasons for increases in energy prices in Australia.