Values of customer reliability (VCR)

Date initiated: 
19 October 2018
Effective date: 
31 December 2019
AER General inquiries
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We are conducting a review to determine the values different customers place on having a reliable electricity supply. This is referred to as the values of customer reliability (VCR).

The VCR links efficiency and reliability, playing a pivotal role in network planning and investment and informs the design of market and network price caps and incentives, such as for network reliability. The last review of VCR was undertaken in 2014 by the Australian Energy Market Operator (AEMO). Our review will update the methodology AEMO employed to determine VCR to take account of changes in the National Electricity Market since 2014.

Consultation paper and submissions

On 19 October 2018 we released our consultation paper on VCR, with submissions initially due Friday 16 November 2018. Following our public forums in Sydney and Melbourne we welcome further submissions from stakeholders. We extended the submission period on our consultation paper until 20 December 2018.

We have also established a Consultative Committee that will provide its views to us on matters relating to VCR.

Stakeholder forums

We held two public forums on our VCR consultation paper - in Sydney on 5 December 2018 and in Melbourne on 6 December 2018.

Following our public forums in Sydney and Melbourne we extended the submission period on our consultation paper. We received further submissions from stakeholders on our consultation.