AER Stakeholder survey 2016

Segment: 
Category: 
Stakeholder survey
Release date: 
13 October 2016

Overview

Stakeholder surveys are a useful tool to seek feedback on our performance. They assist us in identifying what we do well and areas we can improve.

The AER annual report 2015-16 captured the findings from the 2016 Australian Energy Regulator (AER) stakeholder survey.

The 2016 survey sought feedback from a broad range of stakeholders on our performance in meeting their needs and expectations.

The  survey asked for their perceptions of our overall performance and sought more specific feedback on three core areas: consultation, communication and dealings with stakeholders.

It included questions relating to the key capabilities of a good regulatory agency such as impartiality, transparency and timeliness of decisions.