Stakeholder surveys are a useful tool to seek feedback on our performance. They assist us in identifying what we do well and areas we can improve.
The AER Annual Report 2017-18 captures the findings from the 2018 Australian Energy Regulator (AER) stakeholder survey.
The 2018 survey sought feedback from a broad range of stakeholders on our performance in meeting their needs and expectations. The survey asked for their perceptions of our overall performance and sought more specific feedback on three core areas: consultation, communication and dealings with stakeholders. It included questions relating to the key capabilities of a good regulatory agency such as impartiality, transparency and timeliness of decisions.