AER Stakeholder Engagement Framework review 2016

Date initiated: 
17 October 2016
Stakeholder Engagement Framework review (03) 9290 6915


At the AER we recognise that the decisions we make and the actions we take in performing our roles and activities affect a wide range of individuals, businesses and organisations. Effective and meaningful engagement with all our stakeholders across the range of our functions is therefore essential to fulfilling our role.

Our Stakeholder Engagement Framework published in October 2013, sets out the principles that guide our public engagement with consumers, energy businesses and other stakeholders affected by our activities. It provides a structure that allows stakeholders’ needs and interests to be consistently, transparently and meaningfully considered in our activities, including those processes through which we reach decisions.

As part of our commitment to continually improving the effectiveness of our engagement we are now reviewing this Framework, and using this opportunity to explore and action some of the feedback we received in our 2016 Stakeholder survey.

We commenced this review by inviting preliminary feedback from stakeholders, which we will continue to publish.

A stakeholder workshop was also held on 23 February 2017. Documentation relating to the workshop and a summary of the workshop discussions is available under the Initiation tab.

We will be publishing a consultation paper in June which will explain our proposed changes to the Framework and provide an opportunity for stakeholders to give us further feedback.

The publication of this consultation paper was originally expected to be in April, but has been delayed to give us more time to carefully consider the very valuable feedback we received during our preliminary consultations and stakeholder workshop.

We are open to hearing your views at any time throughout the review and are flexible in how we obtain your input.

Please contact us at if you would like to set up a time to discuss your views about the Framework.

Alternatively, if you prefer to provide written feedback, this can be sent electronically to or mailed in hardcopy to:

Stakeholder Engagement Framework Review
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001