Infringement notices issued to Origin Energy for alleged failure to offer hardship assistance and wrongful disconnection

Infringement notice
Release date: 
17 November 2017
Related provisions: 

Rule 107(2) of the National Energy Retail Rules (AER017-2017)

Section 43(2)(c) of the National Energy Retail Law (AER016-2017)


Origin Energy Electricity Limited has paid penalties of $40,000 following the issue of two infringement notices by the AER. The AER alleged that Origin Energy wrongfully de-energised the premises of a vulnerable customer after failing to offer hardship assistance.