The Retail Law includes roles for the AER in monitoring, investigating, enforcing and reporting on compliance by regulated entities with obligations under the Retail Law and Rules. The AER produces regular reports on its compliance monitoring activities.
|AER Compliance check - De-energisation in a protected period||Compliance check||30 Jun 2014|
|Compliance Check - customer retail contracts, billing obligations||Compliance check||28 Apr 2015|
|Compliance Check - entering into retail contracts, explicit informed consent||Compliance check||9 Nov 2015|
|Compliance Check - retailer-initiated de-energisation||Compliance check||28 Apr 2015|
|Customer hardship policies||Compliance check||21 Nov 2019|
|Obligation to make offer to small customer||Compliance check||29 Jan 2020|
|Retailers arranging de-energisation||Compliance check||18 Mar 2015|