The Retail Law includes roles for the AER in monitoring, investigating, enforcing and reporting on compliance by regulated entities with obligations under the Retail Law and Rules. The AER produces regular reports on its compliance monitoring activities.
|EnergyAustralia: requirement for explicit informed consent for certain transactions||Instituted civil proceedings||21 Nov 2014|
|Infringement notice issued to ActewAGL Distribution for a reported breach of the life support rules||Infringement notice||8 Sep 2017|
|Infringement notice issued to Origin Energy LPG for alleged failure to submit accurate data on its market performance||Infringement notice||4 Apr 2017|
|Infringement notices issued to AGL for failing to inform customers of contract end||Infringement notice||14 Dec 2017|
|Infringement notices issued to Alinta Energy and EnergyAustralia for alleged failure to submit accurate market performance data||Infringement notice||28 Aug 2018|
|Obligation to make offer to small customer||Compliance check||29 Jan 2020|
|Retailers arranging de-energisation||Compliance check||18 Mar 2015|