Court enforceable undertaking provided by Origin and infringement notices issued for wrongful disconnection of customers

Enforceable undertaking
Infringement notice
Release date: 
16 August 2019


Origin Energy Electricity Limited (Origin Energy) has paid penalties totalling $80 000 following the issue of four infringement notices by the Australian Energy Regulator (AER). The AER alleged that Origin Energy disconnected a number of customers in circumstances not provided for in the National Energy Retail Rules.

Origin Energy also provided the AER with an enforceable undertaking with Origin committing to undertake an audit and improve its systems and processes for managing disconnections.