EnergyAustralia: infringement notices issued for failure to obtain explicit informed consent

Sector: 
Category: 
Infringement notice
Release date: 
27 February 2020
Related provisions: 

Section 38 of the National Energy Retail Law

Outcome: 

$80,000 in penalties 

Overview

EnergyAustralia Pty Ltd (EnergyAustralia) has paid penalties totalling $80 000 following the issue of four infringement notices by the AER. The AER alleges that EnergyAustralia failed on four separate occasions to obtain the explicit informed consent of customers before switching them to EnergyAustralia or entering them into a new EnergyAustralia contract.