Infringement Notice issued to Essential Energy regarding life support obligations

Infringement notice
Release date: 
2 December 2015
Related provisions: 

Rule 125(2)(d) of the National Energy Retail Rules


Essential Energy has paid a penalty of $20 000 following the issue of an infringement notice by the AER in relation to an incident where a customer known to require life support equipment unexpectedly lost electricity supply.

Essential Energy has also provided the AER with an administrative undertaking to improve procedures aimed at improving compliance with the life support rules.