Infringement notices issued to Energex and TasNetworks for alleged breaches of the life support rules

Sector: 
Category: 
Infringement notice
Release date: 
11 September 2018
Related provisions: 

Rules 125(2)(d) and 125(2)(f) of the National Energy Retail Rules.

Event date: 
7 September 2018
Outcome: 

The AER issued three infringement notices to Energex and four infringement notices to TasNetworks. Infringement notice penalties are $20 000 per notice. Energex will also be required to undertake an independent audit of its systems and processes in relation to distributor planned interruptions.

Overview

Electricity distribution businesses Energex and TasNetworks have paid penalties of $60 000 and $80 000 respectively, following the issue of a total of seven infringement notices by the AER in relation to incidents where customers known to require life support equipment unexpectedly lost electricity supply.

Energex will also be required to undertake an independent audit of its systems and processes in relation to distributor planned interruptions.