Infringement notices issued to Energex for alleged breaches of the life support rules

Sector: 
Category: 
Infringement notice
Release date: 
16 March 2018
Related provisions: 

Rule 125(2)(d) of the National Energy Retail Rules

Outcome: 

The AER issued three infringement notices to Energex. Infringement notice penalties are $20 000 per notice.

Overview

Energex has paid penalties totaling $60 000 following the issue of infringement notices by the AER in relation to three incidents where customers known to require life support equipment unexpectedly lost electricity supply.