Infringement notices issued to SA Power Networks, Energex and ActewAGL for alleged breaches of life support obligations

Sector: 
Category: 
Infringement notice
Release date: 
11 February 2016
Related provisions: 
  • Rule 125(2)(d) of the National Energy Retail Rules
  • Rule 125(2)(c) of the National Energy Retail Rules

Overview

Electricity distribution businesses, SA Power Networks, Energex and ActewAGL Distribution, have paid penalties totalling $160,000 following the issue of infringement notices by the AER in relation to incidents where customers known to require life support equipment unexpectedly lost electricity supply or where the distributor failed to provide information to registered life support customers to assist them in planning for the loss of energy supply.