The Retail Law includes roles for the AER in monitoring, investigating, enforcing and reporting on compliance by regulated entities with obligations under the Retail Law and Rules. The AER produces regular reports on its compliance monitoring activities.
|AER National Energy Retail Law annual compliance report 2014-15||Annual compliance report||23 Nov 2015|
|AER review of energy retailers' customer hardship policies and practices 2015||Special report||28 Jan 2015|
|AER v EnergyAustralia Pty Ltd (2015) FCA 274||Court decision||27 Mar 2015|
|Compliance Check - customer retail contracts, billing obligations||Compliance check||28 Apr 2015|
|Compliance Check - entering into retail contracts, explicit informed consent||Compliance check||9 Nov 2015|
|Compliance Check - retailer-initiated de-energisation||Compliance check||28 Apr 2015|
|Retailers arranging de-energisation||Compliance check||18 Mar 2015|