The Retail Law includes roles for the AER in monitoring, investigating, enforcing and reporting on compliance by regulated entities with obligations under the Retail Law and Rules. The AER produces regular reports on its compliance monitoring activities.
|EnergyAustralia: enforceable undertaking regarding life support obligations||Enforceable undertaking||9 Apr 2020|
|EnergyAustralia: life support obligations||Instituted civil proceedings||9 Apr 2020|
|AER Statement of Expectations of energy businesses: Protecting consumers and the energy market during COVID-19||Statement of expectations, COVID-19 response||27 Mar 2020|
|EnergyAustralia: infringement notices issued for failure to obtain explicit informed consent||Infringement notice||27 Feb 2020|
|TasNetworks: breaches of life support obligations||Enforceable undertaking, Infringement notice||20 Feb 2020|
|Dodo Power and Gas, Origin Energy and EnergyAustralia: alleged breaches of the metering rules||Infringement notice||3 Feb 2020|
|AER Compliance check – obligation to make offer to small customer – January 2020||Compliance check||29 Jan 2020|