Under the National Energy Retail Rules, retailers are required to notify a small customer through a benefit change notice when a benefit provided to them through their market retail contract is expiring or changing.
To assist retailers to meet their obligations under the Retail Rules, we published the final Benefit Change Notice Guidelines (version 1) on 18 June 2018. The Guidelines:
- explain what benefit changes do and do not require the provision of a notice
- specify the information that must be provided in the notice
- specify how the information should be presented
- specify how dollar figures in the notice are to be calculated
The Guidelines commence on 1 October 2018.