Compliance procedures and guidelines - December 2017

Compliance procedures & guidelines
Date initiated: 
11 October 2017
Effective date: 
14 December 2017


The Australian Energy Regulator (AER) is responsible for energy market regulation. Among its functions, the AER monitors, investigates and enforces compliance with obligations under the National Energy Retail Law (Retail Law) and National Energy Retail Rules (Retail Rules). This includes developing Compliance Procedures and Guidelines (the Guidelines) that apply to energy businesses in jurisdictions that have adopted the Retail Law. It sets out the manner and form businesses must submit compliance information and data to the AER. The Guidelines also includes guidance on the carrying out of compliance audits under the Retail Law.

On 14 December 2017, the AER released version 5 of the guidelines, which incorporated changes to the compliance reporting template under the Compliance Guidelines. The changes were designed to address inefficiencies by reducing the time and effort required by regulated entities in preparing reports and to improve the overall quality of reporting. It would also permit better analysis of reporting trends and emerging issues of concern.

Effective Date

Version 5 of the Guidelines is effective from December 2017 to 31 March 2019.

The AER released Version 6 of the Guidelines on 18 September 2018. It will replace Version 5 of the Guidelines from 1 April 2019.