On 10 December 2018, we released an issues paper seeking feedback from stakeholders on the development of the Hardship Guideline. We sought stakeholder comment on four key consultation issues:
- How should the Guideline best ensure that consumers are effectively informed about their rights?
- How should the Guideline support consistent application of the Retail Law minimum standards?
- How should the Guideline support consumers most in need of hardship assistance to receive it?
- How should the Guideline facilitate more customers completing hardship programs successfully?