AER annual report on the performance of the retail energy market 2013-14

Annual performance
Release date: 
25 November 2014


The AER is responsible for reporting on retailer performance under the National Energy Retail Law. The Retail Law commenced in the ACT and Tasmania (for electricity only) on 1 July 2012, in South Australia on 1 February 2013 and in New South Wales on 1 July 2013. This report presents data on energy retailers selling electricity and gas in these jurisdictions.

This is our second annual retail market performance report, which consolidates quarterly data reported on such indicators as customer service and complaints, energy bill debt, payment plans, hardship programs and disconnections for non-payment. It also reports on the number of customers receiving energy concessions and payment of security deposits (and the value of those deposits). This report also contains our report on energy affordability.