Retail energy market performance update for Quarter 3, 2019-20

Retail energy market update
Release date: 
30 July 2020


On 30 July 2020, the AER published retail energy market performance data for the five quarters from Q3 2018-19 to Q3 2019-20. The data is published in an Excel format to enable stakeholders to easily download and use the statistics. This quarter, we have not provided an accompanying written report.

We have split the data into three separate spreadsheets, which are modelled on the schedules in the AER (Retail Law) Performance Reporting Procedures and Guidelines. These spreadsheets contain:

  • Schedule 2: customer numbers, switching, contracts, meter installations, tariffs;
  • Schedule 3: complaints, debt (non-hardship), Centrepay, missed pay on time discounts, credit collections, payment plans, disconnections; and
  • Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.

Additional data

There is a large amount of data provided in these spreadsheets, however if additional data is required, please email


We are aware that some information may not be accessible to some people. Please contact us at or 1300 585 165 if you need information that is not accessible to you.