Amendments to AER (Retail Law) Performance Reporting Procedures and Guidelines 2017-18

Retail market performance reporting and guidelines
Date initiated: 
20 December 2017
Effective date: 
1 July 2018
AER reference: 


The AER Performance Reporting Procedures and Guidelines (Guidelines) set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance under the National Energy Retail Law and National Energy Retail Rules (Retail Rules)1.

The current Guidelines were issued in June 2012 and we propose a number of amendments in response to:

  1. Commitments arising from August 2017 meetings between the Prime Minister, Treasurer, Energy Minister and energy retailers. These were later followed by changes to the Retail Rules by the AEMC2.
  2. Significant industry change since 2012 including the introduction of smart meter contestability in December 2017.
  3. Increasing interest regarding the breakdown of customers on particular contracts, energy affordability and hardship indicators.

Invitation for submissions

We invite written submissions and comments from interested parties on our proposed amendments, outlined in the AER (Retail Law) Performance Reporting Procedures and Guidelines (Draft), by 19 February 2018.


[1] s. 286, National Energy Retail Law
[2] AEMC’s Rule Determination, National Energy Retail Amendment (Notification of the end of a fixed benefit period)