Electricity consumption benchmarks for residential customers 2020

Segment: 
Category: 
Benchmarking
Status: 
Date initiated: 
11 June 2020
AER reference: 
65127

Overview

The AER have commissioned Frontier Economics to update the electricity and gas benchmarks for 2020.

The Electricity Consumption Benchmarks are the graphs or tables that appear on your electricity bills. The purpose of the benchmarks is to allow you to compare your household electricity usage with similar households in your area. This in turn helps you to make more informed choices about how you use energy.

If you contribute towards paying an electricity bill and have been in your residence for at least 18 months, you can help by taking part in the survey. Your answers will help increase the sample size and help produce a more robust result.

The survey can be accessed here and takes approximately 5-10 minutes to complete.

The survey closes at 11.59pm on Friday 26 June 2020.

Frontier Economics' benchmark report and summary of benchmarks will be published on the AER website by December 2020.

Guidance to assist retailers understand the consumption benchmark requirements under the Retail Rules will also be published on the AER website by December 2020.

Background

The National Energy Retail Rules (Retail Rules) require that retailers provide electricity consumption benchmarks on a residential customer’s bill. The purpose of the benchmark is to allow customers to compare their household electricity usage with similar households in their area. This in turn assists consumers to make more informed choices about how they use energy.

Under Rule 169 of the Retail Rules the Australian Energy Regulator (AER) is required to update the electricity consumption benchmarks at least every three years from the publication of the previous benchmarks.

The previous electricity benchmarks were developed in 2017.