Energy Made Easy Redevelopment Project

Status: 
Date initiated: 
1 July 2018
Effective date: 
30 June 2020

Overview

Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.

Australia’s energy market is in transition, and the AER’s work is taking place in the context of significant technological, behavioural and systemic change. Energy affordability is also a pressing issue for many consumers.

Within this context, we received government funding of $8 million for a major redevelopment project to enhance the Energy Made Easy website by July 2020 so that it incorporates the broader range of products and services now available – and those likely to be developed in the foreseeable future – and continues to help consumers make informed energy choices.

The Energy Made Easy changes released in August 2018 were part of this larger redevelopment project. Those changes included a redesigned site with a range of improvements to make the process of searching and comparing simpler.

Background

The AER first launched the free and independent Energy Made Easy tool in 2012. It provides a retail price comparator and other information for energy consumers, and operates in states and territories that have adopted the National Energy Retail Law – South Australia, Queensland, New South Wales, the ACT and Tasmania.

Our external Delivery Partner for this redevelopment project is Mantel Group.

Engagement forums

To understand how we might best enhance Energy Made Easy, we are engaging with a broad range of external stakeholders via three reference groups which include consumer, small business and industry representatives, as well as retailers and governments.

Stakeholder Engagement Forum

The purpose of this forum is to enable us to engage with consumer, small business and industry advocates in relation to this project. Meetings are held on a quarterly basis.

The members of this forum are:

  • Australian Energy Council
  • Australian Small Business & Family Enterprise Ombudsman
  • Consumer Policy Research Centre
  • COTA (Council of the Ageing) Australia
  • Energy Consumers Australia
  • Federation of Ethnic Communities' Council of Australia
  • Financial & Consumer Rights Council
  • Public Interest Advocacy Centre
  • Queensland Council of Social Service.

Stakeholder Technical Engagement Forum

The purpose of this forum is to enable us to engage with energy retailer and service provider teams with a focus on technology and operational processes related to Energy Made Easy, in relation to this project. Meetings are held on a monthly basis.

The members of this forum are:

  • AGL
  • Alinta Energy
  • EnergyAustralia
  • Momentum Energy
  • Origin
  • Powershop
  • Red Energy / Lumo Energy
  • Simply Energy.

Government Engagement Forum

The purpose of this forum is to enable us to engage with government stakeholders at the federal and state level in relation to this project, including energy market bodies, energy authorities and departments, and service delivery agencies providing services to energy consumers. Meetings are held on a quarterly basis.

The members of this forum are:

  • Australian Energy Market Commission
  • Australian Energy Market Operator
  • Department of the Environment & Energy
  • NSW Department of Planning & Environment
  • QLD Department of Natural Resources, Mines & Energy
  • SA Department for Energy & Mining
  • Victorian Energy Compare.

Wider engagement

All members of the public – be they consumers, small businesses, retailers or other interested parties – will have an opportunity to provide their feedback on the redevelopment of Energy Made Easy.

There will be a public feedback process implemented during the course of the project. The most appropriate timing and format of this process is still being considered. Further details will be posted on this page and promoted through our communication channels.