Retail statistics

The AER is responsible for reporting on retailer performance under the National Energy Retail Law (Retail Law). The Retail Law commenced in the Australian Capital Territory and Tasmania (for electricity only) on 1 July 2012, in South Australia on 1 February 2013, New South Wales on 1 July 2013 and Queensland on 1 July 2015.

Each year the AER must publish a retail market performance report. In addition to the report, this page contains data collected from energy retailers each quarter on a range of indicators, including:

  • Customer numbers
  • Contract types
  • Complaints
  • Energy debt
  • Payment plans
  • Hardship programs
  • Disconnections and reconnections

The charts and tables shown, as well as underlying data, can be downloaded.