{"text_format":"1","workbook":"xlsx","n_sheets":13,"sheets":["Instructions","S2 OVERVIEW","S3 MARKET ACTIVITIES REVIEW","S4 HARDSHIP PROGRAM INDICATORS","SA PERFORMANCE STATISTICS","Proforma letter ","Proforma letter","ImportLink","Sheet2","ImportLink_old","Market_Data","Regional_Data","Regional_Monthly_Data"],"not_rendered":{"charts":0,"images":0,"macros":1,"external_links":0,"defined_names":45,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Instructions","index":0,"n_rows":33,"n_cols":14,"rows_kept":33,"cut":false,"hidden":false,"merged":[[2,1,2,6],[3,1,3,6],[33,1,33,7],[34,1,34,7],[24,1,24,6],[26,1,26,6],[28,1,28,6],[30,1,30,6],[31,1,31,6],[32,1,32,6],[25,1,25,6],[27,1,27,6],[29,1,29,6],[23,1,23,6],[22,1,22,6],[7,2,7,3],[17,2,17,3],[8,2,8,3],[11,2,11,3],[12,2,12,3],[13,2,13,3],[14,2,14,3]]}
[null,"20231120 - Version 4.6"]
[null,"Template instructions"]
[]
[null,"This template has been created using a number of formulas in order to simplify the information to be input by regulated entities. \n\nThe template has been locked so that regulated entities can only input values into the cells where required. You must enable macro content to generate the reporting template.\n\n1. In the boxes below, enter the Name and ID of the Regulated Entity, Contact Officer and CEO or the Delegate appointed by the CEO details. \nThe ID number is your Retailer Authorisation number which can be found on the letter from the AER confirming the Regulated Entity has been granted an authorisation under the NERL. The Contact Officer should be a person within the Regulated Entity who has been responsible for completing the template. The AER will contact this person in the first instance should any queries arise in relation to the data submitted. The CEO or Delegate appointed by the CEO is required for sign off.\n\n2. Select the appropriate reporting period (quarter and year) from the drop-down menu. \nPlease note that any indicators that are collected annually will only appear when Q4 is selected.\n\n3. Check all the boxes that are relevant to the regulated entity for the reporting period including all markets, customer categories and jurisdictions applicable. \nThis will populate the data template with all the indicators relevant to your Regulated Entity which you are required to provide data for. Before you click on the ‘Generate the reporting template’ button, ensure that you have pressed ‘enter’ after completing each required field. You will not be able to generate the reporting template until all data has been entered.\n"]
[]
[null,null,null,null,null,"If you have No customers, please select:",null,null,false]
[]
[null,"Authorised retailer ID",null,null,null,"Reporting period"]
[null,"Authorised retailer name",null,null,null,"Year:"]
[null,null,null,null,null,"Markets",null,null,3]
[null,null,null,null,null,"Electricity"]
[null,"Contact officer",null,null,null,"Customer base ",null,null,false,false,false]
[null,"Position",null,null,null,"Jurisdiction",null,null,false,false,false,false,false,true]
[null,"Telephone number",null,null,null,"Gas"]
[null,"Email",null,null,null,"Customer base ",null,null,false,false,false]
[null,null,null,null,null,"Jurisdiction",null,null,false,false,false,false,false,true]
[]
[null,"CEO/Delegate name",null,null,null,"Do you offer Prepayment Meters?",null,null,2]
[]
[]
[]
[]
[null,"4. Click on the ‘Generate the reporting template’ button. \nThis button will create the performance reporting template spreadsheet. It will comprise up to four worksheets, depending on what you have selected at Step 3. Each of the first three worksheets correspond to a Schedule in the Performance Reporting Procedures and Guidelines.\n\nSchedule 2 (S2) is required for the Retail Market Overview.\nSchedule 3 (S3) is required for the Retail Market Activities Report.\nSchedule 4 (S4) is required for the Hardship Program Indicators.\nSA Performance Statistics\n\nIf you only have large customers, you will only be required to complete spreadsheet S2. If you have small customers, you are required to complete all  relevant spreadsheets. If you operate in South Australia you are required to complete SA Performance Statistics in Q4."]
[]
[null,"5. Checking and Finalising Data\nOnce you have entered all the required data and provided information/commentary on indicators (as appropriate), press the ‘check data and finalise’ button. This will run a number of checks on the data entered including whether you have left any cells blank or entered letters (rather than numbers). It will also prompt you to check you have provided all relevant explanatory commentary. \n\nIf you have left any cells blank, you will be prompted to enter the required data before you will be able to submit the template. It will also prompt you to ensure that where you have entered ‘0’, you intended to enter ‘0’. Where this is the case, click the ‘yes’ option. \n\nThe checks will automatically take you to the relevant cells to enable you to fix the error or confirm that what you have entered is accurate.  "]
[]
[null,"6. Data validation and submission\nThis step enables you to automatically generate the pro-forma letter specified in Appendix A.1 of the AER’s Performance Reporting Procedure and Guidelines.  You will need the CEO or the Delegate appointed by the CEO to sign the letter and submit it electronically to the AER, along with the completed template. As set out in the AER’s Performance Reporting Procedures and Guidelines, you will be given the option of having the letter signed by the CEO or Delegate appointed by the CEO. This CEO/Delegate name you enter in 'Step 3' above along with the contact officer’s details, will appear on the letter.\n\nTo generate the letter, press the ‘Complete’ button. The information provided in ‘Step One’ will be used to populate the details in the letter. A screen will appear asking you to check a number of boxes. The boxes contain a number of statements that you are asked to acknowledge, confirming that you have completed the template with due care and skill and in accordance with the AER’s Performance Reporting Procedure and Guidelines. It is important that you take the time to read and understand these statements before checking these boxes. You will not be able to generate the letter until you have checked all the boxes."]
[null,"Once you have hit the ‘Complete’ button a warning will appear asking whether you are ready to finalise the data template and letter. This will be your last opportunity to amend or change data before it is locked for submission to the AER. It is therefore important that you are satisfied at this stage that the data you have entered is complete and accurate. Once you hit the ‘Complete’ button the spreadsheet will be locked, you will be unable to change or edit any of the data it contains and a unique validation number will be generated. This validation number is a reference to the data as entered into the spreadsheet. The letter will be generated on a new separate sheet of the workbook. Once you have created the letter, check all the details are correct, then sign the letter."]
[null,"You will need to submit a signed electonic version of the completed data template to the AER as per the contact details provided in the AER’s Performance Reporting Procedures and Guidelines.  Please ensure that you retain a copy of the signed letter and completed template for your records.     \n\nIf you detect an error in the data that has been submitted, you should contact the AER immediately. In this event, you will be required to resubmit a complete new template, with the corrected data, and a new signed pro-forma letter which will have a new verification number. When advising the AER of any error and need for data re-submission you must advise what data is incorrect and the reason for the error. "]
[]
[null,"7. General Instructions\nYou can scroll through the cells where you are required to provide information by using the tab key, or you can use the arrows to scroll up and down through the required cells. \n\nYou should input the required data into each available green (electricity), yellow (gas) and purple (energy) cell. You will not be able to enter data into cells shaded grey as they are not applicable to the regulated entity (for example, where a regulated entity does not operate in a particular jurisdiction or where prepayment meters are not permitted etc). \n\nThe locked cells (coloured orange) will automatically calculate the required total, percentage, etc. \n\nWhere you wish to provide commentary to explain any trends in reported performance, right click the relevant cell and select ‘insert comment’ from the drop down bar. A box will appear in the top right corner of the cell, enabling you to enter any commentary. To edit commentary, right click the cell and select ‘edit comment’. The AER encourages regulated entities to provide commentary to highlight and explain key factors relevant to the level of and trends in performance."]
[null,"For further instructions on how to fill out the template and information/definitions applicable to each of the indicators, please see the AER’s Performance Reporting Procedures and Guidelines."]
[null,"https://www.aer.gov.au/retail-markets/retail-guidelines-reviews/aer-retail-law-performance-reporting-procedures-and-guidelines-january-2019"]

{"sheet":"S2 OVERVIEW","index":1,"n_rows":114,"n_cols":27,"rows_kept":114,"cut":false,"hidden":true,"merged":[[0,10,0,11]]}
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[null,null,null,null,null,null,null,null,null,null,"Retailer",{"$f":"Instructions!C9","v":0},null,null,null," "]
[null,null,null,null,null,null,null,null,null,null,"Year",{"$f":"Instructions!G9","v":0}]
[null,null,null,null,null,null,null,null,null,null,"Period",{"$f":"Instructions!G8","v":0}]
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[null,null,null,null,"RESIDENTIAL,SMALL,LARGE",null,"ENERGY",null,null,{"$f":"IF(ISBLANK(G7),\"\",IF(AND(I7,\n\nOR(F7=\"ALL\",AND(OR((G7=\"ELECTRICITY\"),(G7=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F7=\"ACT\",Instructions!$I$13),AND(F7=\"NSW\",Instructions!$J$13),AND(F7=\"QLD\",Instructions!$K$13),AND(F7=\"SA\",Instructions!$L$13),AND(F7=\"TAS\",Instructions!$M$13),AND(F7=\"VIC\",Instructions!$N$13))),AND(OR((G7=\"GAS\"),(G7=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F7=\"ACT\",Instructions!$I$16),AND(F7=\"NSW\",Instructions!$J$16),AND(F7=\"QLD\",Instructions!$K$16),AND(F7=\"SA\",Instructions!$L$16),AND(F7=\"TAS\",Instructions!$M$16),AND(F7=\"VIC\",Instructions!$N$16))),ISBLANK(F7)),\n\nOR(AND(H7=\"PPM\",Instructions!$I$18=1),ISBLANK(H7),H7=\"Q1\",H7=\"Q2\",H7=\"Q3\",H7=\"Q4\"),\n\nOR(ISBLANK(D7),AND(D7=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"N"},"Customer Numbers",null,null,null,null,null,null,null,null,"TABLENAME","FIELDNAME","CUSTOMERTTYPE","MARKET","REGION","PERIOD","OBLIGATION","COMMENT"]
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["ALLREGIONS","RETAIL_METERING_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B104&K104,nrngImportLinkKey,),3)","v":"TYPE4_4A_NEW_DEPLOY"},null,"RESIDENTIAL,SMALL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G104=\"ENERGY\",AND(G104=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G104=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G104=\"ENERGY\",AND(G104=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E104))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E104))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E104))),Instructions!$K$12))),\nAND(OR(G104=\"ENERGY\",AND(G104=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E104))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E104))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E104))),Instructions!$K$15))),ISBLANK(E104))\n)","v":false},{"$f":"IF(ISBLANK(G104),\"\",IF(AND(I104,\n\nOR(F104=\"ALL\",AND(OR((G104=\"ELECTRICITY\"),(G104=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F104=\"ACT\",Instructions!$I$13),AND(F104=\"NSW\",Instructions!$J$13),AND(F104=\"QLD\",Instructions!$K$13),AND(F104=\"SA\",Instructions!$L$13),AND(F104=\"TAS\",Instructions!$M$13),AND(F104=\"VIC\",Instructions!$N$13))),AND(OR((G104=\"GAS\"),(G104=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F104=\"ACT\",Instructions!$I$16),AND(F104=\"NSW\",Instructions!$J$16),AND(F104=\"QLD\",Instructions!$K$16),AND(F104=\"SA\",Instructions!$L$16),AND(F104=\"TAS\",Instructions!$M$16),AND(F104=\"VIC\",Instructions!$N$16))),ISBLANK(F104)),\n\nOR(AND(H104=\"PPM\",Instructions!$I$18=1),ISBLANK(H104),H104=\"Q1\",H104=\"Q2\",H104=\"Q3\",H104=\"Q4\"),\n\nOR(ISBLANK(D104),AND(D104=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S2.7.a","Number of customers with Type 4 or 4A meter installed under the New Meter Deployment",null,null,null,null,null,{"$f":"M104+N104+O104+P104+Q104","v":0},null,"RETAIL_METERING_QTR ","TYPE4_4A_NEW_DEPLOY","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR",{"$f":"K104","v":"S2.7.a"},{"$f":"L104","v":"Number of customers with Type 4 or 4A meter installed under the New Meter Deployment"}]
["ALLREGIONS","RETAIL_METERING_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B105&K105,nrngImportLinkKey,),3)","v":"TYPE4_4A_REPAIR_REPLACEMENT"},null,"RESIDENTIAL,SMALL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G105=\"ENERGY\",AND(G105=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G105=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G105=\"ENERGY\",AND(G105=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E105))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E105))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E105))),Instructions!$K$12))),\nAND(OR(G105=\"ENERGY\",AND(G105=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E105))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E105))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E105))),Instructions!$K$15))),ISBLANK(E105))\n)","v":false},{"$f":"IF(ISBLANK(G105),\"\",IF(AND(I105,\n\nOR(F105=\"ALL\",AND(OR((G105=\"ELECTRICITY\"),(G105=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F105=\"ACT\",Instructions!$I$13),AND(F105=\"NSW\",Instructions!$J$13),AND(F105=\"QLD\",Instructions!$K$13),AND(F105=\"SA\",Instructions!$L$13),AND(F105=\"TAS\",Instructions!$M$13),AND(F105=\"VIC\",Instructions!$N$13))),AND(OR((G105=\"GAS\"),(G105=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F105=\"ACT\",Instructions!$I$16),AND(F105=\"NSW\",Instructions!$J$16),AND(F105=\"QLD\",Instructions!$K$16),AND(F105=\"SA\",Instructions!$L$16),AND(F105=\"TAS\",Instructions!$M$16),AND(F105=\"VIC\",Instructions!$N$16))),ISBLANK(F105)),\n\nOR(AND(H105=\"PPM\",Instructions!$I$18=1),ISBLANK(H105),H105=\"Q1\",H105=\"Q2\",H105=\"Q3\",H105=\"Q4\"),\n\nOR(ISBLANK(D105),AND(D105=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S2.7.b","Number of customers with Type 4 or 4A meter installed as part of a meter repair or replacement schedule",null,null,null,null,null,0,null,"RETAIL_METERING_QTR ","TYPE4_4A_REPAIR_REPLACEMENT",null,"ELECTRICITY","ALL","QTR","S2.7.b","Number of customers with Type 4 or 4A meter installed as part of a meter repair or replacement schedule"]
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[null,null,null,"ANNUAL","RESIDENTIAL,SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G8=\"ENERGY\",AND(G8=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G8=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G8=\"ENERGY\",AND(G8=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E8))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E8))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E8))),Instructions!$K$12))),\nAND(OR(G8=\"ENERGY\",AND(G8=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E8))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E8))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E8))),Instructions!$K$15))),ISBLANK(E8))\n)","v":false},{"$f":"IF(ISBLANK(G8),\"\",IF(AND(I8,\n\nOR(F8=\"ALL\",AND(OR((G8=\"ELECTRICITY\"),(G8=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F8=\"ACT\",Instructions!$I$13),AND(F8=\"NSW\",Instructions!$J$13),AND(F8=\"QLD\",Instructions!$K$13),AND(F8=\"SA\",Instructions!$L$13),AND(F8=\"TAS\",Instructions!$M$13),AND(F8=\"VIC\",Instructions!$N$13))),AND(OR((G8=\"GAS\"),(G8=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F8=\"ACT\",Instructions!$I$16),AND(F8=\"NSW\",Instructions!$J$16),AND(F8=\"QLD\",Instructions!$K$16),AND(F8=\"SA\",Instructions!$L$16),AND(F8=\"TAS\",Instructions!$M$16),AND(F8=\"VIC\",Instructions!$N$16))),ISBLANK(F8)),\n\nOR(AND(H8=\"PPM\",Instructions!$I$18=1),ISBLANK(H8),H8=\"Q1\",H8=\"Q2\",H8=\"Q3\",H8=\"Q4\"),\n\nOR(ISBLANK(D8),AND(D8=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"National call centre performance - electricity and gas","Q1","Q2","Q3","Q4","TOTAL",null,null,"TABLENAME","FIELDNAME","CUSTOMERTTYPE","MARKET","REGION","PERIOD","OBLIGATION","COMMENT"]
["ALLQUARTERS","RETAIL_CUSTOMER_SERVICE_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B9&K9,nrngImportLinkKey,),3)","v":"CALLS"},"ANNUAL","RESIDENTIAL,SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G9=\"ENERGY\",AND(G9=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G9=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G9=\"ENERGY\",AND(G9=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E9))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E9))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E9))),Instructions!$K$12))),\nAND(OR(G9=\"ENERGY\",AND(G9=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E9))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E9))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E9))),Instructions!$K$15))),ISBLANK(E9))\n)","v":false},{"$f":"IF(ISBLANK(G9),\"\",IF(AND(I9,\n\nOR(F9=\"ALL\",AND(OR((G9=\"ELECTRICITY\"),(G9=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F9=\"ACT\",Instructions!$I$13),AND(F9=\"NSW\",Instructions!$J$13),AND(F9=\"QLD\",Instructions!$K$13),AND(F9=\"SA\",Instructions!$L$13),AND(F9=\"TAS\",Instructions!$M$13),AND(F9=\"VIC\",Instructions!$N$13))),AND(OR((G9=\"GAS\"),(G9=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F9=\"ACT\",Instructions!$I$16),AND(F9=\"NSW\",Instructions!$J$16),AND(F9=\"QLD\",Instructions!$K$16),AND(F9=\"SA\",Instructions!$L$16),AND(F9=\"TAS\",Instructions!$M$16),AND(F9=\"VIC\",Instructions!$N$16))),ISBLANK(F9)),\n\nOR(AND(H9=\"PPM\",Instructions!$I$18=1),ISBLANK(H9),H9=\"Q1\",H9=\"Q2\",H9=\"Q3\",H9=\"Q4\"),\n\nOR(ISBLANK(D9),AND(D9=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.1","Total number of calls to an operator",null,null,null,null,{"$f":"M9+N9+O9+P9","v":0},null,null,"RETAIL_CUSTOMER_SERVICE_QTR","CALLS","RESIDENTIAL,SMALL","ENERGY","NONE","QTR",{"$f":"K9","v":"S3.1"},{"$f":"L9","v":"Total number of calls to an operator"}]
["ALLQUARTERS","RETAIL_CUSTOMER_SERVICE_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B10&K10,nrngImportLinkKey,),3)","v":"CALLS_TAKEN_IN_30SEC"},"ANNUAL","RESIDENTIAL,SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G10=\"ENERGY\",AND(G10=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G10=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G10=\"ENERGY\",AND(G10=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E10))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E10))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E10))),Instructions!$K$12))),\nAND(OR(G10=\"ENERGY\",AND(G10=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E10))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E10))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E10))),Instructions!$K$15))),ISBLANK(E10))\n)","v":false},{"$f":"IF(ISBLANK(G10),\"\",IF(AND(I10,\n\nOR(F10=\"ALL\",AND(OR((G10=\"ELECTRICITY\"),(G10=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F10=\"ACT\",Instructions!$I$13),AND(F10=\"NSW\",Instructions!$J$13),AND(F10=\"QLD\",Instructions!$K$13),AND(F10=\"SA\",Instructions!$L$13),AND(F10=\"TAS\",Instructions!$M$13),AND(F10=\"VIC\",Instructions!$N$13))),AND(OR((G10=\"GAS\"),(G10=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F10=\"ACT\",Instructions!$I$16),AND(F10=\"NSW\",Instructions!$J$16),AND(F10=\"QLD\",Instructions!$K$16),AND(F10=\"SA\",Instructions!$L$16),AND(F10=\"TAS\",Instructions!$M$16),AND(F10=\"VIC\",Instructions!$N$16))),ISBLANK(F10)),\n\nOR(AND(H10=\"PPM\",Instructions!$I$18=1),ISBLANK(H10),H10=\"Q1\",H10=\"Q2\",H10=\"Q3\",H10=\"Q4\"),\n\nOR(ISBLANK(D10),AND(D10=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.2","Number of calls to an operator answered in 30 seconds",null,null,null,null,{"$f":"M10+N10+O10+P10","v":0},null,null,"RETAIL_CUSTOMER_SERVICE_QTR","CALLS_TAKEN_IN_30SEC","RESIDENTIAL,SMALL","ENERGY","NONE","QTR",{"$f":"K10","v":"S3.2"},{"$f":"L10","v":"Number of calls to an operator answered in 30 seconds"}]
[null,null,null,"ANNUAL","RESIDENTIAL,SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G11=\"ENERGY\",AND(G11=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G11=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G11=\"ENERGY\",AND(G11=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E11))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E11))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E11))),Instructions!$K$12))),\nAND(OR(G11=\"ENERGY\",AND(G11=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E11))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E11))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E11))),Instructions!$K$15))),ISBLANK(E11))\n)","v":false},{"$f":"IF(ISBLANK(G11),\"\",IF(AND(I11,\n\nOR(F11=\"ALL\",AND(OR((G11=\"ELECTRICITY\"),(G11=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F11=\"ACT\",Instructions!$I$13),AND(F11=\"NSW\",Instructions!$J$13),AND(F11=\"QLD\",Instructions!$K$13),AND(F11=\"SA\",Instructions!$L$13),AND(F11=\"TAS\",Instructions!$M$13),AND(F11=\"VIC\",Instructions!$N$13))),AND(OR((G11=\"GAS\"),(G11=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F11=\"ACT\",Instructions!$I$16),AND(F11=\"NSW\",Instructions!$J$16),AND(F11=\"QLD\",Instructions!$K$16),AND(F11=\"SA\",Instructions!$L$16),AND(F11=\"TAS\",Instructions!$M$16),AND(F11=\"VIC\",Instructions!$N$16))),ISBLANK(F11)),\n\nOR(AND(H11=\"PPM\",Instructions!$I$18=1),ISBLANK(H11),H11=\"Q1\",H11=\"Q2\",H11=\"Q3\",H11=\"Q4\"),\n\nOR(ISBLANK(D11),AND(D11=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Percentage of calls to an operator answered in 30 seconds",{"$f":"IF(ISERROR(M10/M9),\"\",IF(OR(M10/M9>1,M10/M9<0),\"Error\",M10/M9))","v":""},{"$f":"IF(ISERROR(N10/N9),\"\",IF(OR(N10/N9>1,N10/N9<0),\"Error\",N10/N9))","v":""},{"$f":"IF(ISERROR(O10/O9),\"\",IF(OR(O10/O9>1,O10/O9<0),\"Error\",O10/O9))","v":""},{"$f":"IF(ISERROR(P10/P9),\"\",IF(OR(P10/P9>1,P10/P9<0),\"Error\",P10/P9))","v":""},{"$f":"IF(ISERROR(Q10/Q9),\"\",IF(OR(Q10/Q9>1,Q10/Q9<0),\"Error\",Q10/Q9))","v":""}]
["ALLQUARTERS","RETAIL_CUSTOMER_SERVICE_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B12&K12,nrngImportLinkKey,),3)","v":"AVGTIME_BEFORE_ANSWER"},"ANNUAL","RESIDENTIAL,SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G12=\"ENERGY\",AND(G12=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G12=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G12=\"ENERGY\",AND(G12=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E12))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E12))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E12))),Instructions!$K$12))),\nAND(OR(G12=\"ENERGY\",AND(G12=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E12))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E12))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E12))),Instructions!$K$15))),ISBLANK(E12))\n)","v":false},{"$f":"IF(ISBLANK(G12),\"\",IF(AND(I12,\n\nOR(F12=\"ALL\",AND(OR((G12=\"ELECTRICITY\"),(G12=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F12=\"ACT\",Instructions!$I$13),AND(F12=\"NSW\",Instructions!$J$13),AND(F12=\"QLD\",Instructions!$K$13),AND(F12=\"SA\",Instructions!$L$13),AND(F12=\"TAS\",Instructions!$M$13),AND(F12=\"VIC\",Instructions!$N$13))),AND(OR((G12=\"GAS\"),(G12=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F12=\"ACT\",Instructions!$I$16),AND(F12=\"NSW\",Instructions!$J$16),AND(F12=\"QLD\",Instructions!$K$16),AND(F12=\"SA\",Instructions!$L$16),AND(F12=\"TAS\",Instructions!$M$16),AND(F12=\"VIC\",Instructions!$N$16))),ISBLANK(F12)),\n\nOR(AND(H12=\"PPM\",Instructions!$I$18=1),ISBLANK(H12),H12=\"Q1\",H12=\"Q2\",H12=\"Q3\",H12=\"Q4\"),\n\nOR(ISBLANK(D12),AND(D12=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.3","Average time before operator answers the call in seconds",null,null,null,null,{"$f":"IF((M12+N12+O12+P12)=0,0,(M12+N12+O12+P12)/COUNTA(M12:P12))","v":0},null,null,"RETAIL_CUSTOMER_SERVICE_QTR","AVGTIME_BEFORE_ANSWER","RESIDENTIAL,SMALL","ENERGY","NONE","QTR",{"$f":"K12","v":"S3.3"},{"$f":"L12","v":"Average time before operator answers the call in seconds"}]
["ALLQUARTERS","RETAIL_CUSTOMER_SERVICE_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B13&K13,nrngImportLinkKey,),3)","v":"CALLS_MISSED"},"ANNUAL","RESIDENTIAL,SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G13=\"ENERGY\",AND(G13=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G13=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G13=\"ENERGY\",AND(G13=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E13))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E13))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E13))),Instructions!$K$12))),\nAND(OR(G13=\"ENERGY\",AND(G13=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E13))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E13))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E13))),Instructions!$K$15))),ISBLANK(E13))\n)","v":false},{"$f":"IF(ISBLANK(G13),\"\",IF(AND(I13,\n\nOR(F13=\"ALL\",AND(OR((G13=\"ELECTRICITY\"),(G13=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F13=\"ACT\",Instructions!$I$13),AND(F13=\"NSW\",Instructions!$J$13),AND(F13=\"QLD\",Instructions!$K$13),AND(F13=\"SA\",Instructions!$L$13),AND(F13=\"TAS\",Instructions!$M$13),AND(F13=\"VIC\",Instructions!$N$13))),AND(OR((G13=\"GAS\"),(G13=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F13=\"ACT\",Instructions!$I$16),AND(F13=\"NSW\",Instructions!$J$16),AND(F13=\"QLD\",Instructions!$K$16),AND(F13=\"SA\",Instructions!$L$16),AND(F13=\"TAS\",Instructions!$M$16),AND(F13=\"VIC\",Instructions!$N$16))),ISBLANK(F13)),\n\nOR(AND(H13=\"PPM\",Instructions!$I$18=1),ISBLANK(H13),H13=\"Q1\",H13=\"Q2\",H13=\"Q3\",H13=\"Q4\"),\n\nOR(ISBLANK(D13),AND(D13=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.4","Number of calls abandoned before being answered by an operator",null,null,null,null,{"$f":"M13+N13+O13+P13","v":0},null,null,"RETAIL_CUSTOMER_SERVICE_QTR","CALLS_MISSED","RESIDENTIAL,SMALL","ENERGY","NONE","QTR",{"$f":"K13","v":"S3.4"},{"$f":"L13","v":"Number of calls abandoned before being answered by an operator"}]
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["ALLREGIONS","RETAIL_COMPLAINTS_QTR","SMART_METER_COST",null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G27=\"ENERGY\",AND(G27=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G27=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G27=\"ENERGY\",AND(G27=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E27))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E27))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E27))),Instructions!$K$12))),\nAND(OR(G27=\"ENERGY\",AND(G27=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E27))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E27))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E27))),Instructions!$K$15))),ISBLANK(E27))\n)","v":false},{"$f":"IF(ISBLANK(G27),\"\",IF(AND(I27,\n\nOR(F27=\"ALL\",AND(OR((G27=\"ELECTRICITY\"),(G27=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F27=\"ACT\",Instructions!$I$13),AND(F27=\"NSW\",Instructions!$J$13),AND(F27=\"QLD\",Instructions!$K$13),AND(F27=\"SA\",Instructions!$L$13),AND(F27=\"TAS\",Instructions!$M$13),AND(F27=\"VIC\",Instructions!$N$13))),AND(OR((G27=\"GAS\"),(G27=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F27=\"ACT\",Instructions!$I$16),AND(F27=\"NSW\",Instructions!$J$16),AND(F27=\"QLD\",Instructions!$K$16),AND(F27=\"SA\",Instructions!$L$16),AND(F27=\"TAS\",Instructions!$M$16),AND(F27=\"VIC\",Instructions!$N$16))),ISBLANK(F27)),\n\nOR(AND(H27=\"PPM\",Instructions!$I$18=1),ISBLANK(H27),H27=\"Q1\",H27=\"Q2\",H27=\"Q3\",H27=\"Q4\"),\n\nOR(ISBLANK(D27),AND(D27=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.13.a","Number of smart meter cost complaints",null,null,null,null,null,0,null,"RETAIL_COMPLAINTS_QTR","SMART_METER_COST","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.13.a","Number of smart meter cost complaints"]
["ALLREGIONS","RETAIL_COMPLAINTS_QTR","OTHER",null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G28=\"ENERGY\",AND(G28=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G28=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G28=\"ENERGY\",AND(G28=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E28))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E28))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E28))),Instructions!$K$12))),\nAND(OR(G28=\"ENERGY\",AND(G28=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E28))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E28))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E28))),Instructions!$K$15))),ISBLANK(E28))\n)","v":false},{"$f":"IF(ISBLANK(G28),\"\",IF(AND(I28,\n\nOR(F28=\"ALL\",AND(OR((G28=\"ELECTRICITY\"),(G28=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F28=\"ACT\",Instructions!$I$13),AND(F28=\"NSW\",Instructions!$J$13),AND(F28=\"QLD\",Instructions!$K$13),AND(F28=\"SA\",Instructions!$L$13),AND(F28=\"TAS\",Instructions!$M$13),AND(F28=\"VIC\",Instructions!$N$13))),AND(OR((G28=\"GAS\"),(G28=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F28=\"ACT\",Instructions!$I$16),AND(F28=\"NSW\",Instructions!$J$16),AND(F28=\"QLD\",Instructions!$K$16),AND(F28=\"SA\",Instructions!$L$16),AND(F28=\"TAS\",Instructions!$M$16),AND(F28=\"VIC\",Instructions!$N$16))),ISBLANK(F28)),\n\nOR(AND(H28=\"PPM\",Instructions!$I$18=1),ISBLANK(H28),H28=\"Q1\",H28=\"Q2\",H28=\"Q3\",H28=\"Q4\"),\n\nOR(ISBLANK(D28),AND(D28=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.14.a","Number of other complaints",null,null,null,null,null,0,null,"RETAIL_COMPLAINTS_QTR","OTHER","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.14.a","Number of other complaints"]
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["ALLREGIONS","RETAIL_COMPLAINTS_QTR","SMART_METER_COST",null,"SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G40=\"ENERGY\",AND(G40=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G40=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G40=\"ENERGY\",AND(G40=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E40))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E40))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E40))),Instructions!$K$12))),\nAND(OR(G40=\"ENERGY\",AND(G40=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E40))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E40))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E40))),Instructions!$K$15))),ISBLANK(E40))\n)","v":false},{"$f":"IF(ISBLANK(G40),\"\",IF(AND(I40,\n\nOR(F40=\"ALL\",AND(OR((G40=\"ELECTRICITY\"),(G40=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F40=\"ACT\",Instructions!$I$13),AND(F40=\"NSW\",Instructions!$J$13),AND(F40=\"QLD\",Instructions!$K$13),AND(F40=\"SA\",Instructions!$L$13),AND(F40=\"TAS\",Instructions!$M$13),AND(F40=\"VIC\",Instructions!$N$13))),AND(OR((G40=\"GAS\"),(G40=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F40=\"ACT\",Instructions!$I$16),AND(F40=\"NSW\",Instructions!$J$16),AND(F40=\"QLD\",Instructions!$K$16),AND(F40=\"SA\",Instructions!$L$16),AND(F40=\"TAS\",Instructions!$M$16),AND(F40=\"VIC\",Instructions!$N$16))),ISBLANK(F40)),\n\nOR(AND(H40=\"PPM\",Instructions!$I$18=1),ISBLANK(H40),H40=\"Q1\",H40=\"Q2\",H40=\"Q3\",H40=\"Q4\"),\n\nOR(ISBLANK(D40),AND(D40=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.13.b","Number of smart meter cost complaints",null,null,null,null,null,0,null,"RETAIL_COMPLAINTS_QTR","SMART_METER_COST","SMALL","ELECTRICITY","ALL","QTR","S3.13.b","Number of smart meter cost complaints"]
["ALLREGIONS","RETAIL_COMPLAINTS_QTR","OTHER",null,"SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G41=\"ENERGY\",AND(G41=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G41=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G41=\"ENERGY\",AND(G41=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E41))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E41))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E41))),Instructions!$K$12))),\nAND(OR(G41=\"ENERGY\",AND(G41=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E41))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E41))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E41))),Instructions!$K$15))),ISBLANK(E41))\n)","v":false},{"$f":"IF(ISBLANK(G41),\"\",IF(AND(I41,\n\nOR(F41=\"ALL\",AND(OR((G41=\"ELECTRICITY\"),(G41=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F41=\"ACT\",Instructions!$I$13),AND(F41=\"NSW\",Instructions!$J$13),AND(F41=\"QLD\",Instructions!$K$13),AND(F41=\"SA\",Instructions!$L$13),AND(F41=\"TAS\",Instructions!$M$13),AND(F41=\"VIC\",Instructions!$N$13))),AND(OR((G41=\"GAS\"),(G41=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F41=\"ACT\",Instructions!$I$16),AND(F41=\"NSW\",Instructions!$J$16),AND(F41=\"QLD\",Instructions!$K$16),AND(F41=\"SA\",Instructions!$L$16),AND(F41=\"TAS\",Instructions!$M$16),AND(F41=\"VIC\",Instructions!$N$16))),ISBLANK(F41)),\n\nOR(AND(H41=\"PPM\",Instructions!$I$18=1),ISBLANK(H41),H41=\"Q1\",H41=\"Q2\",H41=\"Q3\",H41=\"Q4\"),\n\nOR(ISBLANK(D41),AND(D41=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.14.b","Number of other complaints",null,null,null,null,null,0,null,"RETAIL_COMPLAINTS_QTR","OTHER","SMALL","ELECTRICITY","ALL","QTR","S3.14.b","Number of other complaints"]
[null,null,null,null,"SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G42=\"ENERGY\",AND(G42=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G42=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G42=\"ENERGY\",AND(G42=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E42))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E42))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E42))),Instructions!$K$12))),\nAND(OR(G42=\"ENERGY\",AND(G42=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E42))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E42))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E42))),Instructions!$K$15))),ISBLANK(E42))\n)","v":false},{"$f":"IF(ISBLANK(G42),\"\",IF(AND(I42,\n\nOR(F42=\"ALL\",AND(OR((G42=\"ELECTRICITY\"),(G42=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F42=\"ACT\",Instructions!$I$13),AND(F42=\"NSW\",Instructions!$J$13),AND(F42=\"QLD\",Instructions!$K$13),AND(F42=\"SA\",Instructions!$L$13),AND(F42=\"TAS\",Instructions!$M$13),AND(F42=\"VIC\",Instructions!$N$13))),AND(OR((G42=\"GAS\"),(G42=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F42=\"ACT\",Instructions!$I$16),AND(F42=\"NSW\",Instructions!$J$16),AND(F42=\"QLD\",Instructions!$K$16),AND(F42=\"SA\",Instructions!$L$16),AND(F42=\"TAS\",Instructions!$M$16),AND(F42=\"VIC\",Instructions!$N$16))),ISBLANK(F42)),\n\nOR(AND(H42=\"PPM\",Instructions!$I$18=1),ISBLANK(H42),H42=\"Q1\",H42=\"Q2\",H42=\"Q3\",H42=\"Q4\"),\n\nOR(ISBLANK(D42),AND(D42=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Total number of complaints - small business customers",{"$f":"SUM(M32:M41)","v":0},0,0,0,0,{"$f":"SUM(R32:R41)","v":0}]
[null,null,null,null,"SMALL",null,"ENERGY",null,{"$f":"AND(\nOR(G43=\"ENERGY\",AND(G43=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G43=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G43=\"ENERGY\",AND(G43=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E43))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E43))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E43))),Instructions!$K$12))),\nAND(OR(G43=\"ENERGY\",AND(G43=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E43))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E43))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E43))),Instructions!$K$15))),ISBLANK(E43))\n)","v":false},{"$f":"IF(ISBLANK(G43),\"\",IF(AND(I43,\n\nOR(F43=\"ALL\",AND(OR((G43=\"ELECTRICITY\"),(G43=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F43=\"ACT\",Instructions!$I$13),AND(F43=\"NSW\",Instructions!$J$13),AND(F43=\"QLD\",Instructions!$K$13),AND(F43=\"SA\",Instructions!$L$13),AND(F43=\"TAS\",Instructions!$M$13),AND(F43=\"VIC\",Instructions!$N$13))),AND(OR((G43=\"GAS\"),(G43=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F43=\"ACT\",Instructions!$I$16),AND(F43=\"NSW\",Instructions!$J$16),AND(F43=\"QLD\",Instructions!$K$16),AND(F43=\"SA\",Instructions!$L$16),AND(F43=\"TAS\",Instructions!$M$16),AND(F43=\"VIC\",Instructions!$N$16))),ISBLANK(F43)),\n\nOR(AND(H43=\"PPM\",Instructions!$I$18=1),ISBLANK(H43),H43=\"Q1\",H43=\"Q2\",H43=\"Q3\",H43=\"Q4\"),\n\nOR(ISBLANK(D43),AND(D43=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"}]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G44=\"ENERGY\",AND(G44=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G44=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G44=\"ENERGY\",AND(G44=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E44))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E44))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E44))),Instructions!$K$12))),\nAND(OR(G44=\"ENERGY\",AND(G44=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E44))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E44))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E44))),Instructions!$K$15))),ISBLANK(E44))\n)","v":false},{"$f":"IF(ISBLANK(G44),\"\",IF(AND(I44,\n\nOR(F44=\"ALL\",AND(OR((G44=\"ELECTRICITY\"),(G44=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F44=\"ACT\",Instructions!$I$13),AND(F44=\"NSW\",Instructions!$J$13),AND(F44=\"QLD\",Instructions!$K$13),AND(F44=\"SA\",Instructions!$L$13),AND(F44=\"TAS\",Instructions!$M$13),AND(F44=\"VIC\",Instructions!$N$13))),AND(OR((G44=\"GAS\"),(G44=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F44=\"ACT\",Instructions!$I$16),AND(F44=\"NSW\",Instructions!$J$16),AND(F44=\"QLD\",Instructions!$K$16),AND(F44=\"SA\",Instructions!$L$16),AND(F44=\"TAS\",Instructions!$M$16),AND(F44=\"VIC\",Instructions!$N$16))),ISBLANK(F44)),\n\nOR(AND(H44=\"PPM\",Instructions!$I$18=1),ISBLANK(H44),H44=\"Q1\",H44=\"Q2\",H44=\"Q3\",H44=\"Q4\"),\n\nOR(ISBLANK(D44),AND(D44=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Energy complaints -  TOTAL",{"$f":"$L$4","v":0},{"$f":"$L$4","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G45=\"ENERGY\",AND(G45=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G45=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G45=\"ENERGY\",AND(G45=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E45))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E45))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E45))),Instructions!$K$12))),\nAND(OR(G45=\"ENERGY\",AND(G45=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E45))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E45))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E45))),Instructions!$K$15))),ISBLANK(E45))\n)","v":false},{"$f":"IF(ISBLANK(G45),\"\",IF(AND(I45,\n\nOR(F45=\"ALL\",AND(OR((G45=\"ELECTRICITY\"),(G45=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F45=\"ACT\",Instructions!$I$13),AND(F45=\"NSW\",Instructions!$J$13),AND(F45=\"QLD\",Instructions!$K$13),AND(F45=\"SA\",Instructions!$L$13),AND(F45=\"TAS\",Instructions!$M$13),AND(F45=\"VIC\",Instructions!$N$13))),AND(OR((G45=\"GAS\"),(G45=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F45=\"ACT\",Instructions!$I$16),AND(F45=\"NSW\",Instructions!$J$16),AND(F45=\"QLD\",Instructions!$K$16),AND(F45=\"SA\",Instructions!$L$16),AND(F45=\"TAS\",Instructions!$M$16),AND(F45=\"VIC\",Instructions!$N$16))),ISBLANK(F45)),\n\nOR(AND(H45=\"PPM\",Instructions!$I$18=1),ISBLANK(H45),H45=\"Q1\",H45=\"Q2\",H45=\"Q3\",H45=\"Q4\"),\n\nOR(ISBLANK(D45),AND(D45=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of billing complaints",{"$f":"M32+M19","v":0},{"$f":"N32+N19","v":0},0,0,0,{"$f":"SUM(M45+N45+O45+P45+Q45)","v":0}]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G46=\"ENERGY\",AND(G46=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G46=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G46=\"ENERGY\",AND(G46=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E46))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E46))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E46))),Instructions!$K$12))),\nAND(OR(G46=\"ENERGY\",AND(G46=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E46))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E46))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E46))),Instructions!$K$15))),ISBLANK(E46))\n)","v":false},{"$f":"IF(ISBLANK(G46),\"\",IF(AND(I46,\n\nOR(F46=\"ALL\",AND(OR((G46=\"ELECTRICITY\"),(G46=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F46=\"ACT\",Instructions!$I$13),AND(F46=\"NSW\",Instructions!$J$13),AND(F46=\"QLD\",Instructions!$K$13),AND(F46=\"SA\",Instructions!$L$13),AND(F46=\"TAS\",Instructions!$M$13),AND(F46=\"VIC\",Instructions!$N$13))),AND(OR((G46=\"GAS\"),(G46=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F46=\"ACT\",Instructions!$I$16),AND(F46=\"NSW\",Instructions!$J$16),AND(F46=\"QLD\",Instructions!$K$16),AND(F46=\"SA\",Instructions!$L$16),AND(F46=\"TAS\",Instructions!$M$16),AND(F46=\"VIC\",Instructions!$N$16))),ISBLANK(F46)),\n\nOR(AND(H46=\"PPM\",Instructions!$I$18=1),ISBLANK(H46),H46=\"Q1\",H46=\"Q2\",H46=\"Q3\",H46=\"Q4\"),\n\nOR(ISBLANK(D46),AND(D46=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of marketing complaints",{"$f":"M33+M20","v":0},0,0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G47=\"ENERGY\",AND(G47=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G47=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G47=\"ENERGY\",AND(G47=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E47))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E47))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E47))),Instructions!$K$12))),\nAND(OR(G47=\"ENERGY\",AND(G47=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E47))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E47))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E47))),Instructions!$K$15))),ISBLANK(E47))\n)","v":false},{"$f":"IF(ISBLANK(G47),\"\",IF(AND(I47,\n\nOR(F47=\"ALL\",AND(OR((G47=\"ELECTRICITY\"),(G47=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F47=\"ACT\",Instructions!$I$13),AND(F47=\"NSW\",Instructions!$J$13),AND(F47=\"QLD\",Instructions!$K$13),AND(F47=\"SA\",Instructions!$L$13),AND(F47=\"TAS\",Instructions!$M$13),AND(F47=\"VIC\",Instructions!$N$13))),AND(OR((G47=\"GAS\"),(G47=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F47=\"ACT\",Instructions!$I$16),AND(F47=\"NSW\",Instructions!$J$16),AND(F47=\"QLD\",Instructions!$K$16),AND(F47=\"SA\",Instructions!$L$16),AND(F47=\"TAS\",Instructions!$M$16),AND(F47=\"VIC\",Instructions!$N$16))),ISBLANK(F47)),\n\nOR(AND(H47=\"PPM\",Instructions!$I$18=1),ISBLANK(H47),H47=\"Q1\",H47=\"Q2\",H47=\"Q3\",H47=\"Q4\"),\n\nOR(ISBLANK(D47),AND(D47=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Total number of customer transfer complaints",{"$f":"M34+M21","v":0},{"$f":"N34+N21","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G48=\"ENERGY\",AND(G48=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G48=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G48=\"ENERGY\",AND(G48=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E48))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E48))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E48))),Instructions!$K$12))),\nAND(OR(G48=\"ENERGY\",AND(G48=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E48))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E48))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E48))),Instructions!$K$15))),ISBLANK(E48))\n)","v":false},{"$f":"IF(ISBLANK(G48),\"\",IF(AND(I48,\n\nOR(F48=\"ALL\",AND(OR((G48=\"ELECTRICITY\"),(G48=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F48=\"ACT\",Instructions!$I$13),AND(F48=\"NSW\",Instructions!$J$13),AND(F48=\"QLD\",Instructions!$K$13),AND(F48=\"SA\",Instructions!$L$13),AND(F48=\"TAS\",Instructions!$M$13),AND(F48=\"VIC\",Instructions!$N$13))),AND(OR((G48=\"GAS\"),(G48=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F48=\"ACT\",Instructions!$I$16),AND(F48=\"NSW\",Instructions!$J$16),AND(F48=\"QLD\",Instructions!$K$16),AND(F48=\"SA\",Instructions!$L$16),AND(F48=\"TAS\",Instructions!$M$16),AND(F48=\"VIC\",Instructions!$N$16))),ISBLANK(F48)),\n\nOR(AND(H48=\"PPM\",Instructions!$I$18=1),ISBLANK(H48),H48=\"Q1\",H48=\"Q2\",H48=\"Q3\",H48=\"Q4\"),\n\nOR(ISBLANK(D48),AND(D48=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of smart meter installation complaints",{"$f":"M35+M22","v":0},{"$f":"N35+N22","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G49=\"ENERGY\",AND(G49=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G49=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G49=\"ENERGY\",AND(G49=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E49))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E49))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E49))),Instructions!$K$12))),\nAND(OR(G49=\"ENERGY\",AND(G49=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E49))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E49))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E49))),Instructions!$K$15))),ISBLANK(E49))\n)","v":false},{"$f":"IF(ISBLANK(G49),\"\",IF(AND(I49,\n\nOR(F49=\"ALL\",AND(OR((G49=\"ELECTRICITY\"),(G49=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F49=\"ACT\",Instructions!$I$13),AND(F49=\"NSW\",Instructions!$J$13),AND(F49=\"QLD\",Instructions!$K$13),AND(F49=\"SA\",Instructions!$L$13),AND(F49=\"TAS\",Instructions!$M$13),AND(F49=\"VIC\",Instructions!$N$13))),AND(OR((G49=\"GAS\"),(G49=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F49=\"ACT\",Instructions!$I$16),AND(F49=\"NSW\",Instructions!$J$16),AND(F49=\"QLD\",Instructions!$K$16),AND(F49=\"SA\",Instructions!$L$16),AND(F49=\"TAS\",Instructions!$M$16),AND(F49=\"VIC\",Instructions!$N$16))),ISBLANK(F49)),\n\nOR(AND(H49=\"PPM\",Instructions!$I$18=1),ISBLANK(H49),H49=\"Q1\",H49=\"Q2\",H49=\"Q3\",H49=\"Q4\"),\n\nOR(ISBLANK(D49),AND(D49=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of smart meter installation delay complaints",{"$f":"M36+M23","v":0},{"$f":"N36+N23","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G50=\"ENERGY\",AND(G50=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G50=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G50=\"ENERGY\",AND(G50=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E50))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E50))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E50))),Instructions!$K$12))),\nAND(OR(G50=\"ENERGY\",AND(G50=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E50))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E50))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E50))),Instructions!$K$15))),ISBLANK(E50))\n)","v":false},{"$f":"IF(ISBLANK(G50),\"\",IF(AND(I50,\n\nOR(F50=\"ALL\",AND(OR((G50=\"ELECTRICITY\"),(G50=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F50=\"ACT\",Instructions!$I$13),AND(F50=\"NSW\",Instructions!$J$13),AND(F50=\"QLD\",Instructions!$K$13),AND(F50=\"SA\",Instructions!$L$13),AND(F50=\"TAS\",Instructions!$M$13),AND(F50=\"VIC\",Instructions!$N$13))),AND(OR((G50=\"GAS\"),(G50=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F50=\"ACT\",Instructions!$I$16),AND(F50=\"NSW\",Instructions!$J$16),AND(F50=\"QLD\",Instructions!$K$16),AND(F50=\"SA\",Instructions!$L$16),AND(F50=\"TAS\",Instructions!$M$16),AND(F50=\"VIC\",Instructions!$N$16))),ISBLANK(F50)),\n\nOR(AND(H50=\"PPM\",Instructions!$I$18=1),ISBLANK(H50),H50=\"Q1\",H50=\"Q2\",H50=\"Q3\",H50=\"Q4\"),\n\nOR(ISBLANK(D50),AND(D50=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of smart meter de-energisation complaints",{"$f":"M37+M24","v":0},{"$f":"N37+N24","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G51=\"ENERGY\",AND(G51=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G51=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G51=\"ENERGY\",AND(G51=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E51))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E51))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E51))),Instructions!$K$12))),\nAND(OR(G51=\"ENERGY\",AND(G51=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E51))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E51))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E51))),Instructions!$K$15))),ISBLANK(E51))\n)","v":false},{"$f":"IF(ISBLANK(G51),\"\",IF(AND(I51,\n\nOR(F51=\"ALL\",AND(OR((G51=\"ELECTRICITY\"),(G51=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F51=\"ACT\",Instructions!$I$13),AND(F51=\"NSW\",Instructions!$J$13),AND(F51=\"QLD\",Instructions!$K$13),AND(F51=\"SA\",Instructions!$L$13),AND(F51=\"TAS\",Instructions!$M$13),AND(F51=\"VIC\",Instructions!$N$13))),AND(OR((G51=\"GAS\"),(G51=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F51=\"ACT\",Instructions!$I$16),AND(F51=\"NSW\",Instructions!$J$16),AND(F51=\"QLD\",Instructions!$K$16),AND(F51=\"SA\",Instructions!$L$16),AND(F51=\"TAS\",Instructions!$M$16),AND(F51=\"VIC\",Instructions!$N$16))),ISBLANK(F51)),\n\nOR(AND(H51=\"PPM\",Instructions!$I$18=1),ISBLANK(H51),H51=\"Q1\",H51=\"Q2\",H51=\"Q3\",H51=\"Q4\"),\n\nOR(ISBLANK(D51),AND(D51=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of smart meter meter data complaints",{"$f":"M38+M25","v":0},{"$f":"N38+N25","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G52=\"ENERGY\",AND(G52=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G52=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G52=\"ENERGY\",AND(G52=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E52))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E52))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E52))),Instructions!$K$12))),\nAND(OR(G52=\"ENERGY\",AND(G52=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E52))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E52))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E52))),Instructions!$K$15))),ISBLANK(E52))\n)","v":false},{"$f":"IF(ISBLANK(G52),\"\",IF(AND(I52,\n\nOR(F52=\"ALL\",AND(OR((G52=\"ELECTRICITY\"),(G52=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F52=\"ACT\",Instructions!$I$13),AND(F52=\"NSW\",Instructions!$J$13),AND(F52=\"QLD\",Instructions!$K$13),AND(F52=\"SA\",Instructions!$L$13),AND(F52=\"TAS\",Instructions!$M$13),AND(F52=\"VIC\",Instructions!$N$13))),AND(OR((G52=\"GAS\"),(G52=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F52=\"ACT\",Instructions!$I$16),AND(F52=\"NSW\",Instructions!$J$16),AND(F52=\"QLD\",Instructions!$K$16),AND(F52=\"SA\",Instructions!$L$16),AND(F52=\"TAS\",Instructions!$M$16),AND(F52=\"VIC\",Instructions!$N$16))),ISBLANK(F52)),\n\nOR(AND(H52=\"PPM\",Instructions!$I$18=1),ISBLANK(H52),H52=\"Q1\",H52=\"Q2\",H52=\"Q3\",H52=\"Q4\"),\n\nOR(ISBLANK(D52),AND(D52=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of smart meter privacy complaints",{"$f":"M39+M26","v":0},{"$f":"N39+N26","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G53=\"ENERGY\",AND(G53=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G53=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G53=\"ENERGY\",AND(G53=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E53))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E53))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E53))),Instructions!$K$12))),\nAND(OR(G53=\"ENERGY\",AND(G53=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E53))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E53))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E53))),Instructions!$K$15))),ISBLANK(E53))\n)","v":false},{"$f":"IF(ISBLANK(G53),\"\",IF(AND(I53,\n\nOR(F53=\"ALL\",AND(OR((G53=\"ELECTRICITY\"),(G53=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F53=\"ACT\",Instructions!$I$13),AND(F53=\"NSW\",Instructions!$J$13),AND(F53=\"QLD\",Instructions!$K$13),AND(F53=\"SA\",Instructions!$L$13),AND(F53=\"TAS\",Instructions!$M$13),AND(F53=\"VIC\",Instructions!$N$13))),AND(OR((G53=\"GAS\"),(G53=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F53=\"ACT\",Instructions!$I$16),AND(F53=\"NSW\",Instructions!$J$16),AND(F53=\"QLD\",Instructions!$K$16),AND(F53=\"SA\",Instructions!$L$16),AND(F53=\"TAS\",Instructions!$M$16),AND(F53=\"VIC\",Instructions!$N$16))),ISBLANK(F53)),\n\nOR(AND(H53=\"PPM\",Instructions!$I$18=1),ISBLANK(H53),H53=\"Q1\",H53=\"Q2\",H53=\"Q3\",H53=\"Q4\"),\n\nOR(ISBLANK(D53),AND(D53=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Number of smart meter cost complaints",{"$f":"M40+M27","v":0},{"$f":"N40+N27","v":0},0,0,0,0]
[null,null,null,null,"RESIDENTIAL,SMALL","ALL","ENERGY",null,{"$f":"AND(\nOR(G54=\"ENERGY\",AND(G54=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G54=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G54=\"ENERGY\",AND(G54=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E54))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E54))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E54))),Instructions!$K$12))),\nAND(OR(G54=\"ENERGY\",AND(G54=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E54))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E54))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E54))),Instructions!$K$15))),ISBLANK(E54))\n)","v":false},{"$f":"IF(ISBLANK(G54),\"\",IF(AND(I54,\n\nOR(F54=\"ALL\",AND(OR((G54=\"ELECTRICITY\"),(G54=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F54=\"ACT\",Instructions!$I$13),AND(F54=\"NSW\",Instructions!$J$13),AND(F54=\"QLD\",Instructions!$K$13),AND(F54=\"SA\",Instructions!$L$13),AND(F54=\"TAS\",Instructions!$M$13),AND(F54=\"VIC\",Instructions!$N$13))),AND(OR((G54=\"GAS\"),(G54=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F54=\"ACT\",Instructions!$I$16),AND(F54=\"NSW\",Instructions!$J$16),AND(F54=\"QLD\",Instructions!$K$16),AND(F54=\"SA\",Instructions!$L$16),AND(F54=\"TAS\",Instructions!$M$16),AND(F54=\"VIC\",Instructions!$N$16))),ISBLANK(F54)),\n\nOR(AND(H54=\"PPM\",Instructions!$I$18=1),ISBLANK(H54),H54=\"Q1\",H54=\"Q2\",H54=\"Q3\",H54=\"Q4\"),\n\nOR(ISBLANK(D54),AND(D54=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Total number of other complaints",{"$f":"M41+M28","v":0},{"$f":"N41+N28","v":0},0,0,0,0]
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["ALLREGIONS","RETAIL_PAYMENT_PLANS_QTR","PP_CANCELLED",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G126=\"ENERGY\",AND(G126=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G126=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G126=\"ENERGY\",AND(G126=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E126))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E126))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E126))),Instructions!$K$12))),\nAND(OR(G126=\"ENERGY\",AND(G126=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E126))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E126))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E126))),Instructions!$K$15))),ISBLANK(E126))\n)","v":false},{"$f":"IF(ISBLANK(G126),\"\",IF(AND(I126,\n\nOR(F126=\"ALL\",AND(OR((G126=\"ELECTRICITY\"),(G126=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F126=\"ACT\",Instructions!$I$13),AND(F126=\"NSW\",Instructions!$J$13),AND(F126=\"QLD\",Instructions!$K$13),AND(F126=\"SA\",Instructions!$L$13),AND(F126=\"TAS\",Instructions!$M$13),AND(F126=\"VIC\",Instructions!$N$13))),AND(OR((G126=\"GAS\"),(G126=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F126=\"ACT\",Instructions!$I$16),AND(F126=\"NSW\",Instructions!$J$16),AND(F126=\"QLD\",Instructions!$K$16),AND(F126=\"SA\",Instructions!$L$16),AND(F126=\"TAS\",Instructions!$M$16),AND(F126=\"VIC\",Instructions!$N$16))),ISBLANK(F126)),\n\nOR(AND(H126=\"PPM\",Instructions!$I$18=1),ISBLANK(H126),H126=\"Q1\",H126=\"Q2\",H126=\"Q3\",H126=\"Q4\"),\n\nOR(ISBLANK(D126),AND(D126=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S3.23.b","Number of residential customers who had their payment plans cancelled for non-payment",null,null,null,null,null,{"$f":"M126+N126+O126+P126+Q126","v":0},null,"RETAIL_PAYMENT_PLANS_QTR","PP_CANCELLED","RESIDENTIAL","GAS","ALL","QTR","S3.23.b","Number of residential customers who had their payment plans cancelled for non-payment"]
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[null,null,null,null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G100=\"ENERGY\",AND(G100=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G100=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G100=\"ENERGY\",AND(G100=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E100))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E100))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E100))),Instructions!$K$12))),\nAND(OR(G100=\"ENERGY\",AND(G100=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E100))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E100))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E100))),Instructions!$K$15))),ISBLANK(E100))\n)","v":false},{"$f":"IF(ISBLANK(G100),\"\",IF(AND(I100,\n\nOR(F100=\"ALL\",AND(OR((G100=\"ELECTRICITY\"),(G100=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F100=\"ACT\",Instructions!$I$13),AND(F100=\"NSW\",Instructions!$J$13),AND(F100=\"QLD\",Instructions!$K$13),AND(F100=\"SA\",Instructions!$L$13),AND(F100=\"TAS\",Instructions!$M$13),AND(F100=\"VIC\",Instructions!$N$13))),AND(OR((G100=\"GAS\"),(G100=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F100=\"ACT\",Instructions!$I$16),AND(F100=\"NSW\",Instructions!$J$16),AND(F100=\"QLD\",Instructions!$K$16),AND(F100=\"SA\",Instructions!$L$16),AND(F100=\"TAS\",Instructions!$M$16),AND(F100=\"VIC\",Instructions!$N$16))),ISBLANK(F100)),\n\nOR(AND(H100=\"PPM\",Instructions!$I$18=1),ISBLANK(H100),H100=\"Q1\",H100=\"Q2\",H100=\"Q3\",H100=\"Q4\"),\n\nOR(ISBLANK(D100),AND(D100=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Electricity - hardship program - exiting the program",{"$f":"$L$4","v":0},0,0,0,0,0]
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["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS",null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G128=\"ENERGY\",AND(G128=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G128=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G128=\"ENERGY\",AND(G128=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E128))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E128))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E128))),Instructions!$K$12))),\nAND(OR(G128=\"ENERGY\",AND(G128=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E128))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E128))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E128))),Instructions!$K$15))),ISBLANK(E128))\n)","v":false},{"$f":"IF(ISBLANK(G128),\"\",IF(AND(I128,\n\nOR(F128=\"ALL\",AND(OR((G128=\"ELECTRICITY\"),(G128=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F128=\"ACT\",Instructions!$I$13),AND(F128=\"NSW\",Instructions!$J$13),AND(F128=\"QLD\",Instructions!$K$13),AND(F128=\"SA\",Instructions!$L$13),AND(F128=\"TAS\",Instructions!$M$13),AND(F128=\"VIC\",Instructions!$N$13))),AND(OR((G128=\"GAS\"),(G128=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F128=\"ACT\",Instructions!$I$16),AND(F128=\"NSW\",Instructions!$J$16),AND(F128=\"QLD\",Instructions!$K$16),AND(F128=\"SA\",Instructions!$L$16),AND(F128=\"TAS\",Instructions!$M$16),AND(F128=\"VIC\",Instructions!$N$16))),ISBLANK(F128)),\n\nOR(AND(H128=\"PPM\",Instructions!$I$18=1),ISBLANK(H128),H128=\"Q1\",H128=\"Q2\",H128=\"Q3\",H128=\"Q4\"),\n\nOR(ISBLANK(D128),AND(D128=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.a.iii","Number of customers that received concessions that they were not otherwise receiving",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.iii","Number of customers that received concessions that they were not otherwise receiving"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE",null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G129=\"ENERGY\",AND(G129=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G129=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G129=\"ENERGY\",AND(G129=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E129))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E129))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E129))),Instructions!$K$12))),\nAND(OR(G129=\"ENERGY\",AND(G129=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E129))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E129))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E129))),Instructions!$K$15))),ISBLANK(E129))\n)","v":false},{"$f":"IF(ISBLANK(G129),\"\",IF(AND(I129,\n\nOR(F129=\"ALL\",AND(OR((G129=\"ELECTRICITY\"),(G129=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F129=\"ACT\",Instructions!$I$13),AND(F129=\"NSW\",Instructions!$J$13),AND(F129=\"QLD\",Instructions!$K$13),AND(F129=\"SA\",Instructions!$L$13),AND(F129=\"TAS\",Instructions!$M$13),AND(F129=\"VIC\",Instructions!$N$13))),AND(OR((G129=\"GAS\"),(G129=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F129=\"ACT\",Instructions!$I$16),AND(F129=\"NSW\",Instructions!$J$16),AND(F129=\"QLD\",Instructions!$K$16),AND(F129=\"SA\",Instructions!$L$16),AND(F129=\"TAS\",Instructions!$M$16),AND(F129=\"VIC\",Instructions!$N$16))),ISBLANK(F129)),\n\nOR(AND(H129=\"PPM\",Instructions!$I$18=1),ISBLANK(H129),H129=\"Q1\",H129=\"Q2\",H129=\"Q3\",H129=\"Q4\"),\n\nOR(ISBLANK(D129),AND(D129=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.a.iv","Number of customers that received a rebate that they were not otherwise receiving ",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.iv","Number of customers that received a rebate that they were not otherwise receiving "]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES",null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G130=\"ENERGY\",AND(G130=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G130=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G130=\"ENERGY\",AND(G130=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E130))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E130))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E130))),Instructions!$K$12))),\nAND(OR(G130=\"ENERGY\",AND(G130=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E130))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E130))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E130))),Instructions!$K$15))),ISBLANK(E130))\n)","v":false},{"$f":"IF(ISBLANK(G130),\"\",IF(AND(I130,\n\nOR(F130=\"ALL\",AND(OR((G130=\"ELECTRICITY\"),(G130=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F130=\"ACT\",Instructions!$I$13),AND(F130=\"NSW\",Instructions!$J$13),AND(F130=\"QLD\",Instructions!$K$13),AND(F130=\"SA\",Instructions!$L$13),AND(F130=\"TAS\",Instructions!$M$13),AND(F130=\"VIC\",Instructions!$N$13))),AND(OR((G130=\"GAS\"),(G130=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F130=\"ACT\",Instructions!$I$16),AND(F130=\"NSW\",Instructions!$J$16),AND(F130=\"QLD\",Instructions!$K$16),AND(F130=\"SA\",Instructions!$L$16),AND(F130=\"TAS\",Instructions!$M$16),AND(F130=\"VIC\",Instructions!$N$16))),ISBLANK(F130)),\n\nOR(AND(H130=\"PPM\",Instructions!$I$18=1),ISBLANK(H130),H130=\"Q1\",H130=\"Q2\",H130=\"Q3\",H130=\"Q4\"),\n\nOR(ISBLANK(D130),AND(D130=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.a.v","Number of customers that received new appliances through appliance replacement programs",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.v","Number of customers that received new appliances through appliance replacement programs"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT",null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G131=\"ENERGY\",AND(G131=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G131=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G131=\"ENERGY\",AND(G131=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E131))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E131))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E131))),Instructions!$K$12))),\nAND(OR(G131=\"ENERGY\",AND(G131=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E131))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E131))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E131))),Instructions!$K$15))),ISBLANK(E131))\n)","v":false},{"$f":"IF(ISBLANK(G131),\"\",IF(AND(I131,\n\nOR(F131=\"ALL\",AND(OR((G131=\"ELECTRICITY\"),(G131=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F131=\"ACT\",Instructions!$I$13),AND(F131=\"NSW\",Instructions!$J$13),AND(F131=\"QLD\",Instructions!$K$13),AND(F131=\"SA\",Instructions!$L$13),AND(F131=\"TAS\",Instructions!$M$13),AND(F131=\"VIC\",Instructions!$N$13))),AND(OR((G131=\"GAS\"),(G131=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F131=\"ACT\",Instructions!$I$16),AND(F131=\"NSW\",Instructions!$J$16),AND(F131=\"QLD\",Instructions!$K$16),AND(F131=\"SA\",Instructions!$L$16),AND(F131=\"TAS\",Instructions!$M$16),AND(F131=\"VIC\",Instructions!$N$16))),ISBLANK(F131)),\n\nOR(AND(H131=\"PPM\",Instructions!$I$18=1),ISBLANK(H131),H131=\"Q1\",H131=\"Q2\",H131=\"Q3\",H131=\"Q4\"),\n\nOR(ISBLANK(D131),AND(D131=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.a.vi","Number of customers that received incentive payments or discounts",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.vi","Number of customers that received incentive payments or discounts"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION",null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G132=\"ENERGY\",AND(G132=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G132=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G132=\"ENERGY\",AND(G132=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E132))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E132))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E132))),Instructions!$K$12))),\nAND(OR(G132=\"ENERGY\",AND(G132=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E132))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E132))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E132))),Instructions!$K$15))),ISBLANK(E132))\n)","v":false},{"$f":"IF(ISBLANK(G132),\"\",IF(AND(I132,\n\nOR(F132=\"ALL\",AND(OR((G132=\"ELECTRICITY\"),(G132=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F132=\"ACT\",Instructions!$I$13),AND(F132=\"NSW\",Instructions!$J$13),AND(F132=\"QLD\",Instructions!$K$13),AND(F132=\"SA\",Instructions!$L$13),AND(F132=\"TAS\",Instructions!$M$13),AND(F132=\"VIC\",Instructions!$N$13))),AND(OR((G132=\"GAS\"),(G132=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F132=\"ACT\",Instructions!$I$16),AND(F132=\"NSW\",Instructions!$J$16),AND(F132=\"QLD\",Instructions!$K$16),AND(F132=\"SA\",Instructions!$L$16),AND(F132=\"TAS\",Instructions!$M$16),AND(F132=\"VIC\",Instructions!$N$16))),ISBLANK(F132)),\n\nOR(AND(H132=\"PPM\",Instructions!$I$18=1),ISBLANK(H132),H132=\"Q1\",H132=\"Q2\",H132=\"Q3\",H132=\"Q4\"),\n\nOR(ISBLANK(D132),AND(D132=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.a.vii","Number of customers that received debt reductions",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.vii","Number of customers that received debt reductions"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RETAILER_ONSITE_AUDIT",null,"RESIDENTIAL","ALL","ELECTRICITY",null,{"$f":"AND(\nOR(G133=\"ENERGY\",AND(G133=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G133=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G133=\"ENERGY\",AND(G133=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E133))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E133))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E133))),Instructions!$K$12))),\nAND(OR(G133=\"ENERGY\",AND(G133=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E133))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E133))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E133))),Instructions!$K$15))),ISBLANK(E133))\n)","v":false},{"$f":"IF(ISBLANK(G133),\"\",IF(AND(I133,\n\nOR(F133=\"ALL\",AND(OR((G133=\"ELECTRICITY\"),(G133=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F133=\"ACT\",Instructions!$I$13),AND(F133=\"NSW\",Instructions!$J$13),AND(F133=\"QLD\",Instructions!$K$13),AND(F133=\"SA\",Instructions!$L$13),AND(F133=\"TAS\",Instructions!$M$13),AND(F133=\"VIC\",Instructions!$N$13))),AND(OR((G133=\"GAS\"),(G133=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F133=\"ACT\",Instructions!$I$16),AND(F133=\"NSW\",Instructions!$J$16),AND(F133=\"QLD\",Instructions!$K$16),AND(F133=\"SA\",Instructions!$L$16),AND(F133=\"TAS\",Instructions!$M$16),AND(F133=\"VIC\",Instructions!$N$16))),ISBLANK(F133)),\n\nOR(AND(H133=\"PPM\",Instructions!$I$18=1),ISBLANK(H133),H133=\"Q1\",H133=\"Q2\",H133=\"Q3\",H133=\"Q4\"),\n\nOR(ISBLANK(D133),AND(D133=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.a.viii","Number of customers that had onsit energy audits completed by the retailer",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RETAILER_ONSITE_AUDIT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.viii","Number of customers that had onsit energy audits completed by the retailer"]
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[null,null,null,null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G138=\"ENERGY\",AND(G138=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G138=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G138=\"ENERGY\",AND(G138=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E138))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E138))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E138))),Instructions!$K$12))),\nAND(OR(G138=\"ENERGY\",AND(G138=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E138))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E138))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E138))),Instructions!$K$15))),ISBLANK(E138))\n)","v":false},{"$f":"IF(ISBLANK(G138),\"\",IF(AND(I138,\n\nOR(F138=\"ALL\",AND(OR((G138=\"ELECTRICITY\"),(G138=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F138=\"ACT\",Instructions!$I$13),AND(F138=\"NSW\",Instructions!$J$13),AND(F138=\"QLD\",Instructions!$K$13),AND(F138=\"SA\",Instructions!$L$13),AND(F138=\"TAS\",Instructions!$M$13),AND(F138=\"VIC\",Instructions!$N$13))),AND(OR((G138=\"GAS\"),(G138=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F138=\"ACT\",Instructions!$I$16),AND(F138=\"NSW\",Instructions!$J$16),AND(F138=\"QLD\",Instructions!$K$16),AND(F138=\"SA\",Instructions!$L$16),AND(F138=\"TAS\",Instructions!$M$16),AND(F138=\"VIC\",Instructions!$N$16))),ISBLANK(F138)),\n\nOR(AND(H138=\"PPM\",Instructions!$I$18=1),ISBLANK(H138),H138=\"Q1\",H138=\"Q2\",H138=\"Q3\",H138=\"Q4\"),\n\nOR(ISBLANK(D138),AND(D138=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Gas - hardship program - assistance",{"$f":"$L$4","v":0},0,0,0,0,0]
["ALLREGIONS","RETAIL_HARDSHIP_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B139&K139,nrngImportLinkKey,),3)","v":"HS_ASS_TRANSF_DIFF_MKT_CT"},null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G139=\"ENERGY\",AND(G139=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G139=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G139=\"ENERGY\",AND(G139=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E139))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E139))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E139))),Instructions!$K$12))),\nAND(OR(G139=\"ENERGY\",AND(G139=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E139))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E139))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E139))),Instructions!$K$15))),ISBLANK(E139))\n)","v":false},{"$f":"IF(ISBLANK(G139),\"\",IF(AND(I139,\n\nOR(F139=\"ALL\",AND(OR((G139=\"ELECTRICITY\"),(G139=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F139=\"ACT\",Instructions!$I$13),AND(F139=\"NSW\",Instructions!$J$13),AND(F139=\"QLD\",Instructions!$K$13),AND(F139=\"SA\",Instructions!$L$13),AND(F139=\"TAS\",Instructions!$M$13),AND(F139=\"VIC\",Instructions!$N$13))),AND(OR((G139=\"GAS\"),(G139=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F139=\"ACT\",Instructions!$I$16),AND(F139=\"NSW\",Instructions!$J$16),AND(F139=\"QLD\",Instructions!$K$16),AND(F139=\"SA\",Instructions!$L$16),AND(F139=\"TAS\",Instructions!$M$16),AND(F139=\"VIC\",Instructions!$N$16))),ISBLANK(F139)),\n\nOR(AND(H139=\"PPM\",Instructions!$I$18=1),ISBLANK(H139),H139=\"Q1\",H139=\"Q2\",H139=\"Q3\",H139=\"Q4\"),\n\nOR(ISBLANK(D139),AND(D139=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.i","Number of customers that were transferred to a different retail market contract",null,null,null,null,null,{"$f":"M139+N139+O139+P139+Q139","v":0},null,"RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_DIFF_MKT_CT","RESIDENTIAL","GAS","ALL","QTR",{"$f":"K139","v":"S4.14.b.i"},{"$f":"L139","v":"Number of customers that were transferred to a different retail market contract"}]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_STD_TO_MKT_CT",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G140=\"ENERGY\",AND(G140=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G140=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G140=\"ENERGY\",AND(G140=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E140))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E140))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E140))),Instructions!$K$12))),\nAND(OR(G140=\"ENERGY\",AND(G140=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E140))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E140))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E140))),Instructions!$K$15))),ISBLANK(E140))\n)","v":false},{"$f":"IF(ISBLANK(G140),\"\",IF(AND(I140,\n\nOR(F140=\"ALL\",AND(OR((G140=\"ELECTRICITY\"),(G140=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F140=\"ACT\",Instructions!$I$13),AND(F140=\"NSW\",Instructions!$J$13),AND(F140=\"QLD\",Instructions!$K$13),AND(F140=\"SA\",Instructions!$L$13),AND(F140=\"TAS\",Instructions!$M$13),AND(F140=\"VIC\",Instructions!$N$13))),AND(OR((G140=\"GAS\"),(G140=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F140=\"ACT\",Instructions!$I$16),AND(F140=\"NSW\",Instructions!$J$16),AND(F140=\"QLD\",Instructions!$K$16),AND(F140=\"SA\",Instructions!$L$16),AND(F140=\"TAS\",Instructions!$M$16),AND(F140=\"VIC\",Instructions!$N$16))),ISBLANK(F140)),\n\nOR(AND(H140=\"PPM\",Instructions!$I$18=1),ISBLANK(H140),H140=\"Q1\",H140=\"Q2\",H140=\"Q3\",H140=\"Q4\"),\n\nOR(ISBLANK(D140),AND(D140=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.ii","Number of customers that were transferred from a standard retail contract to a market retail contract",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_STD_TO_MKT_CT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.ii","Number of customers that were transferred from a standard retail contract to a market retail contract"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G141=\"ENERGY\",AND(G141=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G141=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G141=\"ENERGY\",AND(G141=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E141))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E141))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E141))),Instructions!$K$12))),\nAND(OR(G141=\"ENERGY\",AND(G141=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E141))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E141))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E141))),Instructions!$K$15))),ISBLANK(E141))\n)","v":false},{"$f":"IF(ISBLANK(G141),\"\",IF(AND(I141,\n\nOR(F141=\"ALL\",AND(OR((G141=\"ELECTRICITY\"),(G141=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F141=\"ACT\",Instructions!$I$13),AND(F141=\"NSW\",Instructions!$J$13),AND(F141=\"QLD\",Instructions!$K$13),AND(F141=\"SA\",Instructions!$L$13),AND(F141=\"TAS\",Instructions!$M$13),AND(F141=\"VIC\",Instructions!$N$13))),AND(OR((G141=\"GAS\"),(G141=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F141=\"ACT\",Instructions!$I$16),AND(F141=\"NSW\",Instructions!$J$16),AND(F141=\"QLD\",Instructions!$K$16),AND(F141=\"SA\",Instructions!$L$16),AND(F141=\"TAS\",Instructions!$M$16),AND(F141=\"VIC\",Instructions!$N$16))),ISBLANK(F141)),\n\nOR(AND(H141=\"PPM\",Instructions!$I$18=1),ISBLANK(H141),H141=\"Q1\",H141=\"Q2\",H141=\"Q3\",H141=\"Q4\"),\n\nOR(ISBLANK(D141),AND(D141=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.iii","Number of customers that received concessions that they were not otherwise receiving",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.iii","Number of customers that received concessions that they were not otherwise receiving"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G142=\"ENERGY\",AND(G142=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G142=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G142=\"ENERGY\",AND(G142=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E142))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E142))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E142))),Instructions!$K$12))),\nAND(OR(G142=\"ENERGY\",AND(G142=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E142))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E142))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E142))),Instructions!$K$15))),ISBLANK(E142))\n)","v":false},{"$f":"IF(ISBLANK(G142),\"\",IF(AND(I142,\n\nOR(F142=\"ALL\",AND(OR((G142=\"ELECTRICITY\"),(G142=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F142=\"ACT\",Instructions!$I$13),AND(F142=\"NSW\",Instructions!$J$13),AND(F142=\"QLD\",Instructions!$K$13),AND(F142=\"SA\",Instructions!$L$13),AND(F142=\"TAS\",Instructions!$M$13),AND(F142=\"VIC\",Instructions!$N$13))),AND(OR((G142=\"GAS\"),(G142=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F142=\"ACT\",Instructions!$I$16),AND(F142=\"NSW\",Instructions!$J$16),AND(F142=\"QLD\",Instructions!$K$16),AND(F142=\"SA\",Instructions!$L$16),AND(F142=\"TAS\",Instructions!$M$16),AND(F142=\"VIC\",Instructions!$N$16))),ISBLANK(F142)),\n\nOR(AND(H142=\"PPM\",Instructions!$I$18=1),ISBLANK(H142),H142=\"Q1\",H142=\"Q2\",H142=\"Q3\",H142=\"Q4\"),\n\nOR(ISBLANK(D142),AND(D142=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.iv","Number of customers that received a rebate that they were not otherwise receiving ",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.iv","Number of customers that received a rebate that they were not otherwise receiving "]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G143=\"ENERGY\",AND(G143=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G143=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G143=\"ENERGY\",AND(G143=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E143))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E143))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E143))),Instructions!$K$12))),\nAND(OR(G143=\"ENERGY\",AND(G143=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E143))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E143))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E143))),Instructions!$K$15))),ISBLANK(E143))\n)","v":false},{"$f":"IF(ISBLANK(G143),\"\",IF(AND(I143,\n\nOR(F143=\"ALL\",AND(OR((G143=\"ELECTRICITY\"),(G143=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F143=\"ACT\",Instructions!$I$13),AND(F143=\"NSW\",Instructions!$J$13),AND(F143=\"QLD\",Instructions!$K$13),AND(F143=\"SA\",Instructions!$L$13),AND(F143=\"TAS\",Instructions!$M$13),AND(F143=\"VIC\",Instructions!$N$13))),AND(OR((G143=\"GAS\"),(G143=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F143=\"ACT\",Instructions!$I$16),AND(F143=\"NSW\",Instructions!$J$16),AND(F143=\"QLD\",Instructions!$K$16),AND(F143=\"SA\",Instructions!$L$16),AND(F143=\"TAS\",Instructions!$M$16),AND(F143=\"VIC\",Instructions!$N$16))),ISBLANK(F143)),\n\nOR(AND(H143=\"PPM\",Instructions!$I$18=1),ISBLANK(H143),H143=\"Q1\",H143=\"Q2\",H143=\"Q3\",H143=\"Q4\"),\n\nOR(ISBLANK(D143),AND(D143=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.v","Number of customers that received new appliances through appliance replacement programs",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.v","Number of customers that received new appliances through appliance replacement programs"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G144=\"ENERGY\",AND(G144=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G144=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G144=\"ENERGY\",AND(G144=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E144))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E144))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E144))),Instructions!$K$12))),\nAND(OR(G144=\"ENERGY\",AND(G144=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E144))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E144))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E144))),Instructions!$K$15))),ISBLANK(E144))\n)","v":false},{"$f":"IF(ISBLANK(G144),\"\",IF(AND(I144,\n\nOR(F144=\"ALL\",AND(OR((G144=\"ELECTRICITY\"),(G144=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F144=\"ACT\",Instructions!$I$13),AND(F144=\"NSW\",Instructions!$J$13),AND(F144=\"QLD\",Instructions!$K$13),AND(F144=\"SA\",Instructions!$L$13),AND(F144=\"TAS\",Instructions!$M$13),AND(F144=\"VIC\",Instructions!$N$13))),AND(OR((G144=\"GAS\"),(G144=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F144=\"ACT\",Instructions!$I$16),AND(F144=\"NSW\",Instructions!$J$16),AND(F144=\"QLD\",Instructions!$K$16),AND(F144=\"SA\",Instructions!$L$16),AND(F144=\"TAS\",Instructions!$M$16),AND(F144=\"VIC\",Instructions!$N$16))),ISBLANK(F144)),\n\nOR(AND(H144=\"PPM\",Instructions!$I$18=1),ISBLANK(H144),H144=\"Q1\",H144=\"Q2\",H144=\"Q3\",H144=\"Q4\"),\n\nOR(ISBLANK(D144),AND(D144=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.vi","Number of customers that received incentive payments or discounts",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.vi","Number of customers that received incentive payments or discounts"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION",null,"RESIDENTIAL","ALL","GAS",null,{"$f":"AND(\nOR(G145=\"ENERGY\",AND(G145=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G145=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G145=\"ENERGY\",AND(G145=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E145))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E145))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E145))),Instructions!$K$12))),\nAND(OR(G145=\"ENERGY\",AND(G145=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E145))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E145))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E145))),Instructions!$K$15))),ISBLANK(E145))\n)","v":false},{"$f":"IF(ISBLANK(G145),\"\",IF(AND(I145,\n\nOR(F145=\"ALL\",AND(OR((G145=\"ELECTRICITY\"),(G145=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F145=\"ACT\",Instructions!$I$13),AND(F145=\"NSW\",Instructions!$J$13),AND(F145=\"QLD\",Instructions!$K$13),AND(F145=\"SA\",Instructions!$L$13),AND(F145=\"TAS\",Instructions!$M$13),AND(F145=\"VIC\",Instructions!$N$13))),AND(OR((G145=\"GAS\"),(G145=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F145=\"ACT\",Instructions!$I$16),AND(F145=\"NSW\",Instructions!$J$16),AND(F145=\"QLD\",Instructions!$K$16),AND(F145=\"SA\",Instructions!$L$16),AND(F145=\"TAS\",Instructions!$M$16),AND(F145=\"VIC\",Instructions!$N$16))),ISBLANK(F145)),\n\nOR(AND(H145=\"PPM\",Instructions!$I$18=1),ISBLANK(H145),H145=\"Q1\",H145=\"Q2\",H145=\"Q3\",H145=\"Q4\"),\n\nOR(ISBLANK(D145),AND(D145=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.14.b.vii","Number of customers that received debt reductions",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.vii","Number of customers that received debt reductions"]
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[null,null,null,null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G161=\"ENERGY\",AND(G161=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G161=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G161=\"ENERGY\",AND(G161=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E161))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E161))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E161))),Instructions!$K$12))),\nAND(OR(G161=\"ENERGY\",AND(G161=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E161))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E161))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E161))),Instructions!$K$15))),ISBLANK(E161))\n)","v":false},{"$f":"IF(ISBLANK(G161),\"\",IF(AND(I161,\n\nOR(F161=\"ALL\",AND(OR((G161=\"ELECTRICITY\"),(G161=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F161=\"ACT\",Instructions!$I$13),AND(F161=\"NSW\",Instructions!$J$13),AND(F161=\"QLD\",Instructions!$K$13),AND(F161=\"SA\",Instructions!$L$13),AND(F161=\"TAS\",Instructions!$M$13),AND(F161=\"VIC\",Instructions!$N$13))),AND(OR((G161=\"GAS\"),(G161=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F161=\"ACT\",Instructions!$I$16),AND(F161=\"NSW\",Instructions!$J$16),AND(F161=\"QLD\",Instructions!$K$16),AND(F161=\"SA\",Instructions!$L$16),AND(F161=\"TAS\",Instructions!$M$16),AND(F161=\"VIC\",Instructions!$N$16))),ISBLANK(F161)),\n\nOR(AND(H161=\"PPM\",Instructions!$I$18=1),ISBLANK(H161),H161=\"Q1\",H161=\"Q2\",H161=\"Q3\",H161=\"Q4\"),\n\nOR(ISBLANK(D161),AND(D161=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,null,"ACT","NSW","QLD","SA","TAS","All"]
[null,null,null,null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G162=\"ENERGY\",AND(G162=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G162=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G162=\"ENERGY\",AND(G162=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E162))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E162))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E162))),Instructions!$K$12))),\nAND(OR(G162=\"ENERGY\",AND(G162=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E162))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E162))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E162))),Instructions!$K$15))),ISBLANK(E162))\n)","v":false},{"$f":"IF(ISBLANK(G162),\"\",IF(AND(I162,\n\nOR(F162=\"ALL\",AND(OR((G162=\"ELECTRICITY\"),(G162=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F162=\"ACT\",Instructions!$I$13),AND(F162=\"NSW\",Instructions!$J$13),AND(F162=\"QLD\",Instructions!$K$13),AND(F162=\"SA\",Instructions!$L$13),AND(F162=\"TAS\",Instructions!$M$13),AND(F162=\"VIC\",Instructions!$N$13))),AND(OR((G162=\"GAS\"),(G162=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F162=\"ACT\",Instructions!$I$16),AND(F162=\"NSW\",Instructions!$J$16),AND(F162=\"QLD\",Instructions!$K$16),AND(F162=\"SA\",Instructions!$L$16),AND(F162=\"TAS\",Instructions!$M$16),AND(F162=\"VIC\",Instructions!$N$16))),ISBLANK(F162)),\n\nOR(AND(H162=\"PPM\",Instructions!$I$18=1),ISBLANK(H162),H162=\"Q1\",H162=\"Q2\",H162=\"Q3\",H162=\"Q4\"),\n\nOR(ISBLANK(D162),AND(D162=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},null,"Payment methods of hardship program customers",{"$f":"$L$4","v":0},0,0,0,0,0]
["ALLREGIONS","RETAIL_HARDSHIP_QTR",{"$f":"INDEX(nrngImportLink,MATCH(B163&K163,nrngImportLinkKey,),3)","v":"HS_PAYMENT_PLAN"},null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G163=\"ENERGY\",AND(G163=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G163=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G163=\"ENERGY\",AND(G163=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E163))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E163))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E163))),Instructions!$K$12))),\nAND(OR(G163=\"ENERGY\",AND(G163=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E163))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E163))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E163))),Instructions!$K$15))),ISBLANK(E163))\n)","v":false},{"$f":"IF(ISBLANK(G163),\"\",IF(AND(I163,\n\nOR(F163=\"ALL\",AND(OR((G163=\"ELECTRICITY\"),(G163=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F163=\"ACT\",Instructions!$I$13),AND(F163=\"NSW\",Instructions!$J$13),AND(F163=\"QLD\",Instructions!$K$13),AND(F163=\"SA\",Instructions!$L$13),AND(F163=\"TAS\",Instructions!$M$13),AND(F163=\"VIC\",Instructions!$N$13))),AND(OR((G163=\"GAS\"),(G163=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F163=\"ACT\",Instructions!$I$16),AND(F163=\"NSW\",Instructions!$J$16),AND(F163=\"QLD\",Instructions!$K$16),AND(F163=\"SA\",Instructions!$L$16),AND(F163=\"TAS\",Instructions!$M$16),AND(F163=\"VIC\",Instructions!$N$16))),ISBLANK(F163)),\n\nOR(AND(H163=\"PPM\",Instructions!$I$18=1),ISBLANK(H163),H163=\"Q1\",H163=\"Q2\",H163=\"Q3\",H163=\"Q4\"),\n\nOR(ISBLANK(D163),AND(D163=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.9.a","Number of customers who use a payment plan (excl Centrepay)",null,null,null,null,null,{"$f":"M163+N163+O163+P163+Q163","v":0},null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_PP_EX_CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","QTR",{"$f":"K163","v":"S4.9.a"},{"$f":"L163","v":"Number of customers who use a payment plan (excl Centrepay)"}]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_CENTREPAY",null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G164=\"ENERGY\",AND(G164=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G164=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G164=\"ENERGY\",AND(G164=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E164))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E164))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E164))),Instructions!$K$12))),\nAND(OR(G164=\"ENERGY\",AND(G164=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E164))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E164))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E164))),Instructions!$K$15))),ISBLANK(E164))\n)","v":false},{"$f":"IF(ISBLANK(G164),\"\",IF(AND(I164,\n\nOR(F164=\"ALL\",AND(OR((G164=\"ELECTRICITY\"),(G164=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F164=\"ACT\",Instructions!$I$13),AND(F164=\"NSW\",Instructions!$J$13),AND(F164=\"QLD\",Instructions!$K$13),AND(F164=\"SA\",Instructions!$L$13),AND(F164=\"TAS\",Instructions!$M$13),AND(F164=\"VIC\",Instructions!$N$13))),AND(OR((G164=\"GAS\"),(G164=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F164=\"ACT\",Instructions!$I$16),AND(F164=\"NSW\",Instructions!$J$16),AND(F164=\"QLD\",Instructions!$K$16),AND(F164=\"SA\",Instructions!$L$16),AND(F164=\"TAS\",Instructions!$M$16),AND(F164=\"VIC\",Instructions!$N$16))),ISBLANK(F164)),\n\nOR(AND(H164=\"PPM\",Instructions!$I$18=1),ISBLANK(H164),H164=\"Q1\",H164=\"Q2\",H164=\"Q3\",H164=\"Q4\"),\n\nOR(ISBLANK(D164),AND(D164=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.9.b","Number of customers who use Centrepay",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.b","Number of customers who use Centrepay"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_PPM",null,"RESIDENTIAL","ALL","ENERGY","PPM",{"$f":"AND(\nOR(G165=\"ENERGY\",AND(G165=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G165=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G165=\"ENERGY\",AND(G165=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E165))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E165))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E165))),Instructions!$K$12))),\nAND(OR(G165=\"ENERGY\",AND(G165=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E165))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E165))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E165))),Instructions!$K$15))),ISBLANK(E165))\n)","v":false},{"$f":"IF(ISBLANK(G165),\"\",IF(AND(I165,\n\nOR(F165=\"ALL\",AND(OR((G165=\"ELECTRICITY\"),(G165=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F165=\"ACT\",Instructions!$I$13),AND(F165=\"NSW\",Instructions!$J$13),AND(F165=\"QLD\",Instructions!$K$13),AND(F165=\"SA\",Instructions!$L$13),AND(F165=\"TAS\",Instructions!$M$13),AND(F165=\"VIC\",Instructions!$N$13))),AND(OR((G165=\"GAS\"),(G165=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F165=\"ACT\",Instructions!$I$16),AND(F165=\"NSW\",Instructions!$J$16),AND(F165=\"QLD\",Instructions!$K$16),AND(F165=\"SA\",Instructions!$L$16),AND(F165=\"TAS\",Instructions!$M$16),AND(F165=\"VIC\",Instructions!$N$16))),ISBLANK(F165)),\n\nOR(AND(H165=\"PPM\",Instructions!$I$18=1),ISBLANK(H165),H165=\"Q1\",H165=\"Q2\",H165=\"Q3\",H165=\"Q4\"),\n\nOR(ISBLANK(D165),AND(D165=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.9.c","Number of customers who use a PPM",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_PPM","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.c","Number of customers who use a PPM"]
["ALLREGIONS","RETAIL_HARDSHIP_QTR","HS_AUSTPOST",null,"RESIDENTIAL","ALL","ENERGY",null,{"$f":"AND(\nOR(G166=\"ENERGY\",AND(G166=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G166=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G166=\"ENERGY\",AND(G166=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E166))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E166))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E166))),Instructions!$K$12))),\nAND(OR(G166=\"ENERGY\",AND(G166=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E166))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E166))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E166))),Instructions!$K$15))),ISBLANK(E166))\n)","v":false},{"$f":"IF(ISBLANK(G166),\"\",IF(AND(I166,\n\nOR(F166=\"ALL\",AND(OR((G166=\"ELECTRICITY\"),(G166=\"ENERGY\")),OR(Instructions!$I$10=1,Instructions!$I$10=3),OR(AND(F166=\"ACT\",Instructions!$I$13),AND(F166=\"NSW\",Instructions!$J$13),AND(F166=\"QLD\",Instructions!$K$13),AND(F166=\"SA\",Instructions!$L$13),AND(F166=\"TAS\",Instructions!$M$13),AND(F166=\"VIC\",Instructions!$N$13))),AND(OR((G166=\"GAS\"),(G166=\"ENERGY\")),OR(Instructions!$I$10=2,Instructions!$I$10=3),OR(AND(F166=\"ACT\",Instructions!$I$16),AND(F166=\"NSW\",Instructions!$J$16),AND(F166=\"QLD\",Instructions!$K$16),AND(F166=\"SA\",Instructions!$L$16),AND(F166=\"TAS\",Instructions!$M$16),AND(F166=\"VIC\",Instructions!$N$16))),ISBLANK(F166)),\n\nOR(AND(H166=\"PPM\",Instructions!$I$18=1),ISBLANK(H166),H166=\"Q1\",H166=\"Q2\",H166=\"Q3\",H166=\"Q4\"),\n\nOR(ISBLANK(D166),AND(D166=\"ANNUAL\",Instructions!$G$8=\"Q4\"))\n\n),\"N\",\"Y\"))","v":"Y"},"S4.9.d","Number of customers who use Australia Post",null,null,null,null,null,0,null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_AUSTPOST","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.d","Number of customers who use Australia Post"]
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{"sheet":"SA PERFORMANCE STATISTICS","index":4,"n_rows":14,"n_cols":23,"rows_kept":14,"cut":false,"hidden":true,"merged":[[0,10,0,11]]}
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[null,null,null,"ANNUAL","RESIDENTIAL",null,"ENERGY",null,{"$f":"AND(\nOR(G7=\"ENERGY\",AND(G7=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G7=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G7=\"ENERGY\",AND(G7=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E7))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E7))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E7))),Instructions!$K$12))),\nAND(OR(G7=\"ENERGY\",AND(G7=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E7))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E7))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E7))),Instructions!$K$15))),ISBLANK(E7))\n)","v":false},{"$f":"IF(ISBLANK(G7),\"\",IF(\n\nOR(ISBLANK(D7),AND(D7=\"ANNUAL\",Instructions!$G$8=\"Q4\")\n\n),\"N\",\"Y\"))","v":"Y"}]
[null,null,null,"ANNUAL","RESIDENTIAL",null,"ENERGY",null,{"$f":"AND(\nOR(G8=\"ENERGY\",AND(G8=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G8=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G8=\"ENERGY\",AND(G8=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E8))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E8))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E8))),Instructions!$K$12))),\nAND(OR(G8=\"ENERGY\",AND(G8=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E8))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E8))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E8))),Instructions!$K$15))),ISBLANK(E8))\n)","v":false},{"$f":"IF(ISBLANK(G8),\"\",IF(\n\nOR(ISBLANK(D8),AND(D8=\"ANNUAL\",Instructions!$G$8=\"Q4\")\n\n),\"N\",\"Y\"))","v":"Y"},null,"Commitment Standards","Result",null,null,"TABLENAME","FIELDNAME","CUSTOMERTTYPE","MARKET","REGION","PERIOD","OBLIGATION","COMMENT"]
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["ALLREGIONS","RETAIL_PERFSTATS_ANNUAL","REASON_NONCOMPLIANCE","ANNUAL","RESIDENTIAL",null,"ENERGY",null,{"$f":"AND(\nOR(G12=\"ENERGY\",AND(G12=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G12=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G12=\"ENERGY\",AND(G12=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E12))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E12))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E12))),Instructions!$K$12))),\nAND(OR(G12=\"ENERGY\",AND(G12=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E12))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E12))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E12))),Instructions!$K$15))),ISBLANK(E12))\n)","v":false},{"$f":"IF(ISBLANK(G12),\"\",IF(\n\nOR(ISBLANK(D12),AND(D12=\"ANNUAL\",Instructions!$G$8=\"Q4\")\n\n),\"N\",\"Y\"))","v":"Y"},null,"An explanation of the reason(s) for non-compliance breach(es) of the service standards of:\n•   Less than 95% of written enquiries responded to within 5 business days \n•   Less than 85% of telephone enquiries responded to within 30 seconds of the call between 8AM and 6PM on a business day\n",null,null,null,null,null,"RESIDENTIAL,SMALL","ENERGY","NONE","QTR",{"$f":"K12","v":0},{"$f":"L12","v":"An explanation of the reason(s) for non-compliance breach(es) of the service standards of:\n•   Less than 95% of written enquiries responded to within 5 business days \n•   Less than 85% of telephone enquiries responded to within 30 seconds of the call between 8AM and 6PM on a business day\n"}]
["ALLREGIONS","RETAIL_PERFSTATS_ANNUAL","REASON_RETAILERRESPONSE","ANNUAL","RESIDENTIAL",null,"ENERGY",null,{"$f":"AND(\nOR(G13=\"ENERGY\",AND(G13=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G13=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G13=\"ENERGY\",AND(G13=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E13))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E13))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E13))),Instructions!$K$12))),\nAND(OR(G13=\"ENERGY\",AND(G13=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E13))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E13))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E13))),Instructions!$K$15))),ISBLANK(E13))\n)","v":false},{"$f":"IF(ISBLANK(G13),\"\",IF(\n\nOR(ISBLANK(D13),AND(D13=\"ANNUAL\",Instructions!$G$8=\"Q4\")\n\n),\"N\",\"Y\"))","v":"Y"},null,"A report on how the retailer intends to improve the retailer's performance so as to meet the service standard",null,null,null,null,null,"RESIDENTIAL,SMALL","ENERGY","NONE","QTR",{"$f":"K13","v":0},{"$f":"L13","v":"A report on how the retailer intends to improve the retailer's performance so as to meet the service standard"}]
[null,null,null,"ANNUAL","RESIDENTIAL",null,"ENERGY",null,{"$f":"AND(\nOR(G14=\"ENERGY\",AND(G14=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3)),AND(G14=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),\nOR(AND(OR(G14=\"ENERGY\",AND(G14=\"ELECTRICITY\",OR(Instructions!$I$10=1,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E14))),Instructions!$I$12),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E14))),Instructions!$J$12),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E14))),Instructions!$K$12))),\nAND(OR(G14=\"ENERGY\",AND(G14=\"GAS\",OR(Instructions!$I$10=2,Instructions!$I$10=3))),OR(AND(NOT(ISERROR(SEARCH(\"LARGE\",E14))),Instructions!$I$15),\nAND(NOT(ISERROR(SEARCH(\"SMALL\",E14))),Instructions!$J$15),\nAND(NOT(ISERROR(SEARCH(\"RESIDENTIAL\",E14))),Instructions!$K$15))),ISBLANK(E14))\n)","v":false},{"$f":"IF(ISBLANK(G14),\"\",IF(\n\nOR(ISBLANK(D14),AND(D14=\"ANNUAL\",Instructions!$G$8=\"Q4\")\n\n),\"N\",\"Y\"))","v":"Y"}]

{"sheet":"Proforma letter ","index":5,"n_rows":32,"n_cols":4,"rows_kept":32,"cut":false,"hidden":true,"merged":[[24,0,24,3],[10,0,10,3],[12,0,12,3],[8,0,8,3],[22,0,22,1]]}
[]
["From:",{"$f":"Instructions!C18 & \"\nCEO\" & \"\n\" &Instructions!C9 & \"\n\" & Instructions!C8","v":"\nCEO\n\n"},"Contact \nOfficer:",{"$f":"Instructions!C12 & \"\n\" & Instructions!C13 & \"\n\" & Instructions!C15 & \"\n\" & Instructions!C1","v":"\n\n\n"}]
["To:","General Manager "]
[null,"Retail Markets "]
[null,"Australian Energy Regulator"]
[null,"GPO Box 520"]
[null,"Melbourne VIC 3001"]
[]
[{"$f":"\"AER Performance Reporting – \" & Instructions!C9 &\" performance for \" & Instructions!G8 & \" \" & Instructions!G9","v":"AER Performance Reporting –  performance for  "}]
[]
[{"$f":"\"This report documents the performance and activities of \" &Instructions!C9& \" in accordance with section 282(1) of the National Energy Retail Law. Information and data in this report is documented as required by the AER’s Performance Reporting Procedures and Guidelines during \" & Instructions!G8 & \" \" & Instructions!G9 & \".\"","v":"This report documents the performance and activities of  in accordance with section 282(1) of the National Energy Retail Law. Information and data in this report is documented as required by the AER’s Performance Reporting Procedures and Guidelines during  ."}]
[]
[{"$f":"\"This report and all attachments have been prepared by \"& Instructions!C9&\" with all due care and skill and in accordance with the AER Performance Reporting Procedures and Guidelines.\"","v":"This report and all attachments have been prepared by  with all due care and skill and in accordance with the AER Performance Reporting Procedures and Guidelines."}]
["Date: "]
[]
["Signed  "]
[]
["-------------------------------------------------------------"]
[]
["Print name  "]
[]
["-------------------------------------------------------------"]
["Chief Executive Officer / Delegate"]
[" "]
["Failure to comply with the AER Performance Reporting Procedures and Guidelines is a breach of the Retail Law, and may attract civil penalties. If a corporation contravenes this obligation to comply, each officer of the corporation is to be taken to have contravened this obligation if the officer knowingly authorised or permitted the contravention or breach. An officer of a corporation may be proceeded against whether or not proceedings have been taken against the corporation itself.  \n\nThe Criminal Code Act 1995 (Cth) makes it a serious offence to give false or misleading information to the AER knowing it to be false or misleading or omitting any matter or thing without which the information is misleading. "]
[]
["Attachments: "]
["AER Performance Reporting Template Q1: sdsd"]
["AER Performance Reporting Template Q2: sdsd"]
["AER Performance Reporting Template Q3: sdsd"]
[{"$f":"\"AER Performance Reporting Template \"  & Instructions!G8 & \" \" & Instructions!G9 & \": \" & MID(Instructions!G1,20,LEN(Instructions!G1)-19)","v":{"$error":"#VALUE!"}}]
["AER Accompanying commentary template and/or comments inserted in template"]

{"sheet":"Proforma letter","index":6,"n_rows":35,"n_cols":3,"rows_kept":35,"cut":false,"hidden":true,"merged":[[27,0,27,1],[30,0,30,1],[14,0,14,1],[16,0,16,1],[18,0,18,1],[23,0,23,1]]}
[]
["From:",{"$f":"Instructions!C12","v":0}]
[null,{"$f":"Instructions!C13","v":0}]
[null,{"$f":"Instructions!C9","v":0}]
[null,{"$f":"Instructions!C8","v":0}]
[null,{"$f":"Instructions!C15","v":0}]
[null,{"$f":"Instructions!C14","v":0}]
[]
["To:","General Manager "]
[null,"Retail Markets "]
[null,"Australian Energy Regulator"]
[null,"GPO Box 520"]
[null,"Melbourne VIC 3001"]
[]
[{"$f":"\"AER Performance Reporting – \" & Instructions!C9 &\" performance for \" & Instructions!G8 & \" \" & Instructions!G9","v":"AER Performance Reporting –  performance for  "}]
[]
[{"$f":"\"This report documents the performance and activities of \" &Instructions!C9& \" in accordance with section 282(1) of the National Energy Retail Law. Information and data in this report is documented as required by the AER’s Performance Reporting Procedures and Guidelines during \" & Instructions!G8 & \" \" & Instructions!G9 & \".\"","v":"This report documents the performance and activities of  in accordance with section 282(1) of the National Energy Retail Law. Information and data in this report is documented as required by the AER’s Performance Reporting Procedures and Guidelines during  ."},null," "]
[]
[{"$f":"\"This report and all attachments have been prepared by \"& Instructions!C9&\" with all due care and skill and in accordance with the AER Performance Reporting Procedures and Guidelines.\"","v":"This report and all attachments have been prepared by  with all due care and skill and in accordance with the AER Performance Reporting Procedures and Guidelines."}]
["Date: "]
[]
["Signed  "]
[]
["-------------------------------------------------------------"]
[]
["Print name  "]
[]
["-------------------------------------------------------------"]
[]
[" "]
["Failure to comply with the AER Performance Reporting Procedures and Guidelines is a breach of the Retail Law, and may attract civil penalties. If a corporation contravenes this obligation to comply, each officer of the corporation is to be taken to have contravened this obligation if the officer knowingly authorised or permitted the contravention or breach. An officer of a corporation may be proceeded against whether or not proceedings have been taken against the corporation itself.  \n\nThe Criminal Code Act 1995 (Cth) makes it a serious offence to give false or misleading information to the AER knowing it to be false or misleading or omitting any matter or thing without which the information is misleading. "]
[]
["Attachments: "]
[{"$f":"\"AER Performance Reporting Template \"  & Instructions!G8 & \" \" & Instructions!G9 & \": \" & MID(Instructions!G1,20,LEN(Instructions!G1)-19)","v":{"$error":"#VALUE!"}}]
["AER Accompanying commentary template and/or comments inserted in template"]

{"sheet":"ImportLink","index":7,"n_rows":311,"n_cols":9,"rows_kept":311,"cut":false,"hidden":true,"merged":[]}
["KEY","TABLENAME","FIELDNAME","CUSTOMERTTYPE","MARKET","REGION","PERIOD","OBLIGATION","COMMENT"]
[{"$f":"B2&H2","v":"RETAIL_CENTREPAY_QTRS3.20.a"},"RETAIL_CENTREPAY_QTR","CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.20.a","Number of residential electicity customers using Centrepay"]
["RETAIL_CENTREPAY_QTRS3.20.b","RETAIL_CENTREPAY_QTR","CENTREPAY","RESIDENTIAL","GAS","ALL","QTR","S3.20.b","Number of residential gas customers using Centrepay"]
["RETAIL_COMPLAINTS_QTRS3.10.a","RETAIL_COMPLAINTS_QTR","SMART_METER_DEENERGISATION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.10.a","Number of smart meter de-energisation complaints"]
["RETAIL_COMPLAINTS_QTRS3.10.b","RETAIL_COMPLAINTS_QTR","SMART_METER_DEENERGISATION","SMALL","ELECTRICITY","ALL","QTR","S3.10.b","Number of smart meter de-energisation complaints"]
["RETAIL_COMPLAINTS_QTRS3.11.a","RETAIL_COMPLAINTS_QTR","SMART_METER_DATA","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.11.a","Number of smart meter meter data complaints"]
["RETAIL_COMPLAINTS_QTRS3.11.b","RETAIL_COMPLAINTS_QTR","SMART_METER_DATA","SMALL","ELECTRICITY","ALL","QTR","S3.11.b","Number of smart meter meter data complaints"]
["RETAIL_COMPLAINTS_QTRS3.12.a","RETAIL_COMPLAINTS_QTR","SMART_METER_PRIVACY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.12.a","Number of smart meter privacy complaints"]
["RETAIL_COMPLAINTS_QTRS3.12.b","RETAIL_COMPLAINTS_QTR","SMART_METER_PRIVACY","SMALL","ELECTRICITY","ALL","QTR","S3.12.b","Number of smart meter privacy complaints"]
["RETAIL_COMPLAINTS_QTRS3.13.a","RETAIL_COMPLAINTS_QTR","SMART_METER_COST","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.13.a","Number of smart meter cost complaints"]
["RETAIL_COMPLAINTS_QTRS3.13.b","RETAIL_COMPLAINTS_QTR","SMART_METER_COST","SMALL","ELECTRICITY","ALL","QTR","S3.13.b","Number of smart meter cost complaints"]
["RETAIL_COMPLAINTS_QTRS3.14.a","RETAIL_COMPLAINTS_QTR","OTHER","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.14.a","Number of other complaints"]
["RETAIL_COMPLAINTS_QTRS3.14.b","RETAIL_COMPLAINTS_QTR","OTHER","SMALL","ELECTRICITY","ALL","QTR","S3.14.b","Number of other complaints"]
["RETAIL_COMPLAINTS_QTRS3.5.a","RETAIL_COMPLAINTS_QTR","BILLING","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.5.a","Number of billing complaints"]
["RETAIL_COMPLAINTS_QTRS3.5.b","RETAIL_COMPLAINTS_QTR","BILLING","SMALL","ELECTRICITY","ALL","QTR","S3.5.b","Number of billing complaints"]
["RETAIL_COMPLAINTS_QTRS3.6.a","RETAIL_COMPLAINTS_QTR","MARKETING","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.6.a","Number of marketing complaints"]
["RETAIL_COMPLAINTS_QTRS3.6.b","RETAIL_COMPLAINTS_QTR","MARKETING","SMALL","ELECTRICITY","ALL","QTR","S3.6.b","Number of marketing complaints"]
["RETAIL_COMPLAINTS_QTRS3.7.a","RETAIL_COMPLAINTS_QTR","CUSTOMER_TRANSFER","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.7.a","Number of customer transfer complaints"]
["RETAIL_COMPLAINTS_QTRS3.7.b","RETAIL_COMPLAINTS_QTR","CUSTOMER_TRANSFER","SMALL","ELECTRICITY","ALL","QTR","S3.7.b","Number of customer transfer complaints"]
["RETAIL_COMPLAINTS_QTRS3.8.a","RETAIL_COMPLAINTS_QTR","SMART_METER_INSTALLATION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.8.a","Number of smart meter installation complaints"]
["RETAIL_COMPLAINTS_QTRS3.8.b","RETAIL_COMPLAINTS_QTR","SMART_METER_INSTALLATION","SMALL","ELECTRICITY","ALL","QTR","S3.8.b","Number of smart meter installation complaints"]
["RETAIL_COMPLAINTS_QTRS3.9.a","RETAIL_COMPLAINTS_QTR","SMART_METER_INSTALLATION_DELAY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.9.a","Number of smart meter installation delay complaints"]
["RETAIL_COMPLAINTS_QTRS3.9.b","RETAIL_COMPLAINTS_QTR","SMART_METER_INSTALLATION_DELAY","SMALL","ELECTRICITY","ALL","QTR","S3.9.b","Number of smart meter installation delay complaints"]
["RETAIL_CONCESSION_QTRS3.40.a","RETAIL_CONCESSION_QTR","RECEIVE_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.40.a","Number of residential customers who receive a concession for electricity"]
["RETAIL_CONCESSION_QTRS3.40.b","RETAIL_CONCESSION_QTR","RECEIVE_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S3.40.b","Number of residential customers who receive a concession for gas"]
["RETAIL_CONTRACTS_QTRS2.1.a.i","RETAIL_CONTRACTS_QTR","STD_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.1.a.i","Number of residential customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.a.ii","RETAIL_CONTRACTS_QTR","STD_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.1.a.ii","Number of small business customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.a.iii","RETAIL_CONTRACTS_QTR","STD_CONTRACT","LARGE","ELECTRICITY","ALL","QTR","S2.1.a.iii","Number of large customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.b.i","RETAIL_CONTRACTS_QTR","STD_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.1.b.i","Number of residential customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.b.ii","RETAIL_CONTRACTS_QTR","STD_CONTRACT","SMALL","GAS","ALL","QTR","S2.1.b.ii","Number of small business customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.b.iii","RETAIL_CONTRACTS_QTR","STD_CONTRACT","LARGE","GAS","ALL","QTR","S2.1.b.iii","Number of large business customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.a.i","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.2.a.i","Number of residential customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.a.ii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.2.a.ii","Number of small business customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.a.iii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","LARGE","ELECTRICITY","ALL","QTR","S2.2.a.iii","Number of large customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.b.i","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.2.b.i","Number of residential customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.b.ii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","SMALL","GAS","ALL","QTR","S2.2.b.ii","Number of small business customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.b.iii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","LARGE","GAS","ALL","QTR","S2.2.b.iii","Number of large customers on market retail contracts"]
["RETAIL_CUSTOMER_INFO_QTRS2.5.a.i","RETAIL_CUSTOMER_INFO_QTR","EXPIRED_CHANGEDBENEFIT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.5.a.i","Number of residential customers on market retail contracts with an expired or changed benefit"]
["RETAIL_CUSTOMER_INFO_QTRS2.5.a.ii","RETAIL_CUSTOMER_INFO_QTR","EXPIRED_CHANGEDBENEFIT","SMALL","ELECTRICITY","ALL","QTR","S2.5.a.ii","Number of small business customers on market retail contracts with an expired or changed benefit"]
["RETAIL_CUSTOMER_INFO_QTRS2.5.b.i","RETAIL_CUSTOMER_INFO_QTR","EXPIRED_CHANGEDBENEFIT","RESIDENTIAL","GAS","ALL","QTR","S2.5.b.i","Number of residential customers on market retail contracts with an expired or changed benefit"]
["RETAIL_CUSTOMER_INFO_QTRS2.5.b.ii","RETAIL_CUSTOMER_INFO_QTR","EXPIRED_CHANGEDBENEFIT","SMALL","GAS","ALL","QTR","S2.5.b.ii","Number of small business customers on market retail contracts with an expired or changed benefit"]
["RETAIL_CUSTOMER_INFO_QTRS2.6.a.i","RETAIL_CUSTOMER_INFO_QTR","DEEMED_WITHOUT_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.6.a.i","Number of residential customers on deemed customer retail arrangement without a retail contract"]
["RETAIL_CUSTOMER_INFO_QTRS2.6.a.ii","RETAIL_CUSTOMER_INFO_QTR","DEEMED_WITHOUT_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.6.a.ii","Number of small business customers on deemed customer retail arrangement without a retail contract"]
["RETAIL_CUSTOMER_INFO_QTRS2.6.a.iii","RETAIL_CUSTOMER_INFO_QTR","DEEMED_WITHOUT_CONTRACT","LARGE","ELECTRICITY","ALL","QTR","S2.6.a.iii","Number of large customers on deemed customer retail arrangement without a retail contract"]
["RETAIL_CUSTOMER_INFO_QTRS2.6.b.i","RETAIL_CUSTOMER_INFO_QTR","DEEMED_WITHOUT_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.6.b.i","Number of residential customers on deemed customer retail arrangement without a retail contract"]
["RETAIL_CUSTOMER_INFO_QTRS2.6.b.ii","RETAIL_CUSTOMER_INFO_QTR","DEEMED_WITHOUT_CONTRACT","SMALL","GAS","ALL","QTR","S2.6.b.ii","Number of small business customers on deemed customer retail arrangement without a retail contract"]
["RETAIL_CUSTOMER_INFO_QTRS2.6.b.iii","RETAIL_CUSTOMER_INFO_QTR","DEEMED_WITHOUT_CONTRACT","LARGE","GAS","ALL","QTR","S2.6.b.iii","Number of large customers on deemed customer retail arrangement without a retail contract"]
["RETAIL_CUSTOMER_INFO_QTRS2.9.a","RETAIL_CUSTOMER_INFO_QTR","FEEDIN_TARFIF_GOV","RESIDENTIAL,SMALL,LARGE","ELECTRICITY","ALL","QTR","S2.9.a","Number of customers that received a Govement funded feed-in tariff"]
["RETAIL_CUSTOMER_INFO_QTRS2.9.b","RETAIL_CUSTOMER_INFO_QTR","FEEDIN_TARIFF_RETAILERONLY","RESIDENTIAL,SMALL,LARGE","ELECTRICITY","ALL","QTR","S2.9.b","Number of customers that received a retailer (only) funded feed-in tariff"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.1","RETAIL_CUSTOMER_SERVICE_QTR","CALLS","RESIDENTIAL,SMALL","ENERGY","NONE","QTR","S3.1","Total number of calls to an operator"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.2","RETAIL_CUSTOMER_SERVICE_QTR","CALLS_TAKEN_IN_30SEC","RESIDENTIAL,SMALL","ENERGY","NONE","QTR","S3.2","Number of calls to an operator answered in 30 seconds"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.3","RETAIL_CUSTOMER_SERVICE_QTR","AVGTIME_BEFORE_ANSWER","RESIDENTIAL,SMALL","ENERGY","NONE","QTR","S3.3","Average time before operator answers the call"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.4","RETAIL_CUSTOMER_SERVICE_QTR","CALLS_MISSED","RESIDENTIAL,SMALL","ENERGY","NONE","QTR","S3.4","Number of calls abandoned before being answered by an operator"]
["RETAIL_DEBTCOLLECTION_QTRS3.26.a","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.26.a","Number of residential customers referred to external credit collection agency for debt recovery"]
["RETAIL_DEBTCOLLECTION_QTRS3.26.b","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT","RESIDENTIAL","GAS","ALL","QTR","S3.26.b","Number of residential customers referred to external credit collection agency for debt recovery"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.a.i","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_LE500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.27.a.i","Number of residential customers referred to external credit collection agency for debt recovery with energy debt up to $500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.a.ii","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.27.a.ii","Number of residential customers referred to external credit collection agency for debt recovery with energy debt over $500 but less than $1500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.a.iii","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_GT1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.27.a.iii","Number of residential customers referred to external credit collection agency for debt recovery with energy debt over $1500 but less than $2500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.a.iv","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_GT2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.27.a.iv","Number of residential customers referred to external credit collection agency for debt recovery with energy debt over $2500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.b.i","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_LE500","RESIDENTIAL","GAS","ALL","QTR","S3.27.b.i","Number of residential customers referred to external credit collection agency for debt recovery with energy debt up to $500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.b.ii","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S3.27.b.ii","Number of residential customers referred to external credit collection agency for debt recovery with energy debt over $500 but less than $1500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.b.iii","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_GT1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S3.27.b.iii","Number of residential customers referred to external credit collection agency for debt recovery with energy debt over $1500 but less than $2500"]
["RETAIL_DEBTCOLLECTION_QTRS3.27.b.iv","RETAIL_DEBTCOLLECTION_QTR","REFERRED_DEBT_GT2500","RESIDENTIAL","GAS","ALL","QTR","S3.27.b.iv","Number of residential customers referred to external credit collection agency for debt recovery with energy debt over $2500"]
["RETAIL_DEBTCOLLECTION_QTRS3.28.a.i","RETAIL_DEBTCOLLECTION_QTR","DEFAULT_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.28.a.i","Number of residential customers who have been credit defaulted"]
["RETAIL_DEBTCOLLECTION_QTRS3.28.a.ii","RETAIL_DEBTCOLLECTION_QTR","DEFAULT_DEBT_REVERSED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.28.a.ii","Number of residential customers who have had a default listed reversed"]
[{"$f":"B66&H66","v":"RETAIL_DEBTCOLLECTION_QTRS3.28.b.i"},"RETAIL_DEBTCOLLECTION_QTR","DEFAULT_DEBT","RESIDENTIAL","GAS","ALL","QTR","S3.28.b.i","Number of residential customers who have been credit defaulted"]
["RETAIL_DEBTCOLLECTION_QTRS3.28.b.ii","RETAIL_DEBTCOLLECTION_QTR","DEFAULT_DEBT_REVERSED","RESIDENTIAL","GAS","ALL","QTR","S3.28.b.ii","Number of residential customers who have had a default listed reversed"]
["RETAIL_DISCONN_RECONN_QTRS3.36.a.i","RETAIL_DISCONN_RECONN_QTR","DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.36.a.i","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.a.ii","RETAIL_DISCONN_RECONN_QTR","DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.36.a.ii","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.a.iii","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.36.a.iii","Number of hardship program customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.a.iv","RETAIL_DISCONN_RECONN_QTR","CONCESSION_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.36.a.iv","Number of concession customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.a.v","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.36.a.v","Number of customers disconnected who were on a payment plan in prev 12 months"]
["RETAIL_DISCONN_RECONN_QTRS3.36.a.vi","RETAIL_DISCONN_RECONN_QTR","MUTIPLE_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.36.a.vi","Number of customers disconnected on more than one occasion in prev 24 months"]
["RETAIL_DISCONN_RECONN_QTRS3.36.b.i","RETAIL_DISCONN_RECONN_QTR","DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.36.b.i","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.b.ii","RETAIL_DISCONN_RECONN_QTR","DISCONN","SMALL","GAS","ALL","QTR","S3.36.b.ii","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.b.iii","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.36.b.iii","Number of hardship program customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.b.iv","RETAIL_DISCONN_RECONN_QTR","CONCESSION_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.36.b.iv","Number of concession customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.36.b.v","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.36.b.v","Number of customers disconnected who were on a payment plan in prev 12 months"]
["RETAIL_DISCONN_RECONN_QTRS3.36.b.vi","RETAIL_DISCONN_RECONN_QTR","MUTIPLE_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.36.b.vi","Number of customers disconnected on more than one occasion in prev 24 months"]
["RETAIL_DISCONN_RECONN_QTRS3.37.a.i","RETAIL_DISCONN_RECONN_QTR","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.37.a.i","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.a.ii","RETAIL_DISCONN_RECONN_QTR","RECONN_IN7DAYS","SMALL","ELECTRICITY","ALL","QTR","S3.37.a.ii","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.a.iii","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.37.a.iii","Number of hardship program customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.a.iv","RETAIL_DISCONN_RECONN_QTR","CONCESSION_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.37.a.iv","Number of concession customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.a.v","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.37.a.v","Number of customers on a payment plan in the prev 12 mths reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.a.vi","RETAIL_DISCONN_RECONN_QTR","MUTIPLE_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.37.a.vi","Number of customers disconnected on more than one occasion in prev 24 months"]
["RETAIL_DISCONN_RECONN_QTRS3.37.b.i","RETAIL_DISCONN_RECONN_QTR","RECONN_IN7DAYS","RESIDENTIAL","GAS","ALL","QTR","S3.37.b.i","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.b.ii","RETAIL_DISCONN_RECONN_QTR","RECONN_IN7DAYS","SMALL","GAS","ALL","QTR","S3.37.b.ii","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.b.iii","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.37.b.iii","Number of hardship program customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.b.iv","RETAIL_DISCONN_RECONN_QTR","CONCESSION_RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.37.b.iv","Number of concession customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.b.v","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.37.b.v","Number of customers on a payment plan in the prev 12 mths reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.37.b.vi","RETAIL_DISCONN_RECONN_QTR","MUTIPLE_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.37.b.vi","Number of customers disconnected on more than one occasion in prev 24 months"]
["RETAIL_DISCONN_RECONN_QTRS3.38.a","RETAIL_DISCONN_RECONN_QTR","RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.38.a","Number of residential customers reconnected (regardless of the date of disconnection)"]
["RETAIL_DISCONN_RECONN_QTRS3.38.b","RETAIL_DISCONN_RECONN_QTR","RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.38.b","Number of residential customers reconnected (regardless of the date of disconnection)"]
["RETAIL_DISCONN_RECONN_QTRS3.39.a.i","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LE500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.39.a.i","Number of residential customers disconnected with debts less than $500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.a.ii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.39.a.ii","Number of residential customers disconnected with debts over $500 but less than $1500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.a.iii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.39.a.iii","Number of residential customers disconnected with debts over $1500 but less than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.a.iv","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_GT2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.39.a.iv","Number of residential customers disconnected with debts more than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.b.i","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LE500","SMALL","ELECTRICITY","ALL","QTR","S3.39.b.i","Number of small business customers disconnected with debts less than $500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.b.ii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG500_LE1500","SMALL","ELECTRICITY","ALL","QTR","S3.39.b.ii","Number of small business customers disconnected with debts over $500 but less than $1500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.b.iii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG1500_LE2500","SMALL","ELECTRICITY","ALL","QTR","S3.39.b.iii","Number of small business customers disconnected with debts over $1500 but less than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.b.iv","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_GT2500","SMALL","ELECTRICITY","ALL","QTR","S3.39.b.iv","Number of small business customers disconnected with debts more than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.c.i","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LE500","RESIDENTIAL","GAS","ALL","QTR","S3.39.c.i","Number of residential customers disconnected with debts less than $500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.c.ii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S3.39.c.ii","Number of residential customers disconnected with debts over $500 but less than $1500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.c.iii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S3.39.c.iii","Number of residential customers disconnected with debts over $1500 but less than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.c.iv","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_GT2500","RESIDENTIAL","GAS","ALL","QTR","S3.39.c.iv","Number of residential customers disconnected with debts more than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.d.i","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LE500","SMALL","GAS","ALL","QTR","S3.39.d.i","Number of small business customers disconnected with debts less than $500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.d.ii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG500_LE1500","SMALL","GAS","ALL","QTR","S3.39.d.ii","Number of small business customers disconnected with debts over $500 but less than $1500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.d.iii","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_LG1500_LE2500","SMALL","GAS","ALL","QTR","S3.39.d.iii","Number of small business customers disconnected with debts over $1500 but less than $2500"]
["RETAIL_DISCONN_RECONN_QTRS3.39.d.iv","RETAIL_DISCONN_RECONN_QTR","DISCONN_DEBT_GT2500","SMALL","GAS","ALL","QTR","S3.39.d.iv","Number of small business customers disconnected with debts more than $2500"]
["RETAIL_HARDSHIP_QTRS4.9.a","RETAIL_HARDSHIP_QTR","HS_PAYMENT_PLAN","RESIDENTIAL","ENERGY","ALL","QUARTER","S4.9.a","Number of customers who use a payment plan (excl Centrepay)"]
["RETAIL_HARDSHIP_QTRS4.9.b","RETAIL_HARDSHIP_QTR","HS_CENTREPAY","RESIDENTIAL","ENERGY","ALL","QUARTER","S4.9.b","Number of customers who use Centrepay"]
["RETAIL_HARDSHIP_QTRS4.9.c","RETAIL_HARDSHIP_QTR","HS_PPM","RESIDENTIAL","ENERGY","ALL","QUARTER","S4.9.c","Number of customers who use a PPM"]
["RETAIL_HARDSHIP_QTRS4.9.d","RETAIL_HARDSHIP_QTR","HS_AUSTPOST","RESIDENTIAL","ENERGY","ALL","QUARTER","S4.9.d","Number of customers who use Australia Post"]
["RETAIL_HARDSHIP_QTRS4.9.e","RETAIL_HARDSHIP_QTR","HS_DIRECTDEBIT","RESIDENTIAL","ENERGY","ALL","QUARTER","S4.9.e","Number of customers who use Direct debit"]
["RETAIL_HARDSHIP_QTRS4.9.f","RETAIL_HARDSHIP_QTR","HS_OTHER_PAYMENT_METHODS","RESIDENTIAL","ENERGY","ALL","QUARTER","S4.9.f","Number of customers who use any other payment method"]
["RETAIL_HARDSHIP_QTRS4.1.a","RETAIL_HARDSHIP_QTR","HS","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S4.1.a","Number of hardship customers "]
["RETAIL_HARDSHIP_QTRS4.1.b","RETAIL_HARDSHIP_QTR","HS","RESIDENTIAL","GAS","ALL","QTR","S4.1.b","Number of hardship customers "]
["RETAIL_HARDSHIP_QTRS4.10.a.i","RETAIL_HARDSHIP_QTR","HS_ENTER_SELFIDENTIFIED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10.a.i","Number of customers entering hardship after customer self indentified as being in hardship"]
["RETAIL_HARDSHIP_QTRS4.10.a.ii","RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_FIN_ADVISOR","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10.a.ii","Number of customers entering hardship via a financial counsellor referral or external agent"]
["RETAIL_HARDSHIP_QTRS4.10.a.iii","RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_RETAILER","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10.a.iii","Number of customers entering hardship via a retailer referral"]
["RETAIL_HARDSHIP_QTRS4.10.b.i","RETAIL_HARDSHIP_QTR","HS_ENTER_SELFIDENTIFIED","RESIDENTIAL","GAS","ALL","QTR","S4.10.b.i","Number of customers entering hardship after customer self indentified as being in hardship"]
["RETAIL_HARDSHIP_QTRS4.10.b.ii","RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_FIN_ADVISOR","RESIDENTIAL","GAS","ALL","QTR","S4.10.b.ii","Number of customers entering hardship via a financial counsellor referral or external agent"]
["RETAIL_HARDSHIP_QTRS4.10.b.iii","RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_RETAILER","RESIDENTIAL","GAS","ALL","QTR","S4.10.b.iii","Number of customers entering hardship via a retailer referral"]
["RETAIL_HARDSHIP_QTRS4.11.a.i","RETAIL_HARDSHIP_QTR","HS_SUCCESS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11.a.i","Number customers who successfully completed the program"]
["RETAIL_HARDSHIP_QTRS4.11.a.ii","RETAIL_HARDSHIP_QTR","HS_EXCLUDED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11.a.ii","Number customers who were excluded from the program"]
["RETAIL_HARDSHIP_QTRS4.11.a.iii","RETAIL_HARDSHIP_QTR","HS_TRANSFERRED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11.a.iii","Number customers who transferred"]
["RETAIL_HARDSHIP_QTRS4.11.b.i","RETAIL_HARDSHIP_QTR","HS_SUCCESS","RESIDENTIAL","GAS","ALL","QTR","S4.11.b.i","Number customers who successfully completed the program"]
["RETAIL_HARDSHIP_QTRS4.11.b.ii","RETAIL_HARDSHIP_QTR","HS_EXCLUDED","RESIDENTIAL","GAS","ALL","QTR","S4.11.b.ii","Number customers who were excluded from the program"]
["RETAIL_HARDSHIP_QTRS4.11.b.iii","RETAIL_HARDSHIP_QTR","HS_TRANSFERRED","RESIDENTIAL","GAS","ALL","QTR","S4.11.b.iii","Number customers who transferred"]
[{"$f":"B130&H130","v":"RETAIL_HARDSHIP_QTRS4.12.a.i"},"RETAIL_HARDSHIP_QTR","HS_LT_12","RESIDENTIAL","GAS","ALL","QTR","S4.12.a.i","Number of customers on program under 1 year"]
["RETAIL_HARDSHIP_QTRS4.12.a.ii","RETAIL_HARDSHIP_QTR","HS_GT_12_LE24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.12.a.ii","Number of customers on program over 1 year to under 2 years"]
["RETAIL_HARDSHIP_QTRS4.12.a.iii","RETAIL_HARDSHIP_QTR","HS_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.12.a.iii","Number of customers on program more than 2 years"]
["RETAIL_HARDSHIP_QTRS4.12.b.i","RETAIL_HARDSHIP_QTR","HS_LT_12","RESIDENTIAL","GAS","ALL","QTR","S4.12.b.i","Number of customers on program under 1 year"]
["RETAIL_HARDSHIP_QTRS4.12.b.ii","RETAIL_HARDSHIP_QTR","HS_GT_12_LE24","RESIDENTIAL","GAS","ALL","QTR","S4.12.b.ii","Number of customers on program over 1 year to under 2 years"]
["RETAIL_HARDSHIP_QTRS4.12.b.iii","RETAIL_HARDSHIP_QTR","HS_GT24","RESIDENTIAL","GAS","ALL","QTR","S4.12.b.iii","Number of customers on program more than 2 years"]
["RETAIL_HARDSHIP_QTRS4.13.a.i","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_AGREEMENT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.i","Number of customers excluded from participating because customer did not agree to the suggested payment plan"]
["RETAIL_HARDSHIP_QTRS4.13.a.ii","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_CONTACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.ii","Number of customers excluded from participating because the retailer was unable to contact the customer"]
["RETAIL_HARDSHIP_QTRS4.13.a.iii","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_PAYMENTS_NOT_MADE","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.iii","Number of customers excluded from participating because the customer did not make the requested payments"]
["RETAIL_HARDSHIP_QTRS4.13.a.iv","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_RETURN_NORMAL_PP","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.iv","Number of customers excluded from participating because it was more appropriate to return the customer to a normal payment plan or billing cycle"]
["RETAIL_HARDSHIP_QTRS4.13.a.v","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_OTHER_REASONS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.v","Number of customers excluded from participating because of other reasons"]
["RETAIL_HARDSHIP_QTRS4.13.b.i","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_AGREEMENT","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.i","Number of customers excluded from participating because customer did not agree to the suggested payment plan"]
["RETAIL_HARDSHIP_QTRS4.13.b.ii","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_CONTACT","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.ii","Number of customers excluded from participating because the retailer was unable to contact the customer"]
["RETAIL_HARDSHIP_QTRS4.13.b.iii","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_PAYMENTS_NOT_MADE","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.iii","Number of customers excluded from participating because the customer did not make the requested payments"]
["RETAIL_HARDSHIP_QTRS4.13.b.iv","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_RETURN_NORMAL_PP","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.iv","Number of customers excluded from participating because it was more appropriate to return the customer to a normal payment plan"]
["RETAIL_HARDSHIP_QTRS4.13.b.v","RETAIL_HARDSHIP_QTR","HS_EXCLUDED_OTHER_REASONS","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.v","Number of customers excluded from participating because of other reasons"]
["RETAIL_HARDSHIP_QTRS4.14.a.i","RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_DIFF_MKT_CT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.i","Number of customers that were transferred to a different retail market contract"]
["RETAIL_HARDSHIP_QTRS4.14.a.ii","RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_STD_TO_MKT_CT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.ii","Number of customers that were transferred from a standard retail contract to a market retail contract"]
["RETAIL_HARDSHIP_QTRS4.14.a.iii","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.iii","Number of customers that received concessions that they were not otherwise receiving"]
["RETAIL_HARDSHIP_QTRS4.14.a.iv","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.iv","Number of customers that received a rebate that they were not otherwise receiving "]
["RETAIL_HARDSHIP_QTRS4.14.a.ix","RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LATE_FEES","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.ix","Number of customers that received reimbursment/credit of late payment fees"]
["RETAIL_HARDSHIP_QTRS4.14.a.v","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.v","Number of customers that received new appliances through appliance replacement programs"]
["RETAIL_HARDSHIP_QTRS4.14.a.vi","RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.vi","Number of customers that received incentive payments or discounts"]
["RETAIL_HARDSHIP_QTRS4.14.a.vii","RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.vii","Number of customers that received debt reductions"]
["RETAIL_HARDSHIP_QTRS4.14.a.viii","RETAIL_HARDSHIP_QTR","HS_ASS_RETAILER_ONSITE_AUDIT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.viii","Number of customers that had onsit energy audits completed by the retailer"]
["RETAIL_HARDSHIP_QTRS4.14.a.x","RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LOSS_PAY_DISC","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.x","Number of customers that received reimbursment/credit of lost pay on time discounts"]
["RETAIL_HARDSHIP_QTRS4.14.b.i","RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_DIFF_MKT_CT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.i","Number of customers that were transferred to a different retail market contract"]
["RETAIL_HARDSHIP_QTRS4.14.b.ii","RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_STD_TO_MKT_CT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.ii","Number of customers that were transferred from a standard retail contract to a market retail contract"]
["RETAIL_HARDSHIP_QTRS4.14.b.iii","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.iii","Number of customers that received concessions that they were not otherwise receiving"]
["RETAIL_HARDSHIP_QTRS4.14.b.iv","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.iv","Number of customers that received a rebate that they were not otherwise receiving "]
["RETAIL_HARDSHIP_QTRS4.14.b.ix","RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LATE_FEES","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.ix","Number of customers that received reimbursment/credit of late payment fees"]
["RETAIL_HARDSHIP_QTRS4.14.b.v","RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.v","Number of customers that received new appliances through appliance replacement programs"]
["RETAIL_HARDSHIP_QTRS4.14.b.vi","RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.vi","Number of customers that received incentive payments or discounts"]
["RETAIL_HARDSHIP_QTRS4.14.b.vii","RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.vii","Number of customers that received debt reductions"]
["RETAIL_HARDSHIP_QTRS4.14.b.viii","RETAIL_HARDSHIP_QTR","HS_ASS_RETAILER_ONSITE_AUDIT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.viii","Number of customers that had onsit energy audits completed by the retailer"]
["RETAIL_HARDSHIP_QTRS4.14.b.x","RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LOSS_PAY_DISC","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.x","Number of customers that received reimbursment/credit of lost pay on time discounts"]
["RETAIL_HARDSHIP_QTRS4.15.a","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.15.a","Number of  customers disconnected who successfully completed the hardship program in prev 12mths"]
["RETAIL_HARDSHIP_QTRS4.15.b","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S4.15.b","Number of  customers disconnected who successfully completed the hardship program in prev 12mths"]
["RETAIL_HARDSHIP_QTRS4.16.a","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.16.a","Number of  customers who successfully completed the hardship program in the previous 12 mths who were reconnected within 7 days of disconnection"]
["RETAIL_HARDSHIP_QTRS4.16.b","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_RECONN","RESIDENTIAL","GAS","ALL","QTR","S4.16.b","Number of  customers who successfully completed the hardship program in the previous 12 mths who were reconnected within 7 days of disconnection"]
["RETAIL_HARDSHIP_QTRS4.2.a.i","RETAIL_HARDSHIP_QTR","HS_STD_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.2.a.i","Number of hardship customers on a standard retail contract"]
["RETAIL_HARDSHIP_QTRS4.2.a.ii","RETAIL_HARDSHIP_QTR","HS_MARKET_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.2.a.ii","Number of hardship customers on a market retail contract"]
["RETAIL_HARDSHIP_QTRS4.2.b.i","RETAIL_HARDSHIP_QTR","HS_STD_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S4.2.b.i","Number of hardship customers on a standard retail contract"]
["RETAIL_HARDSHIP_QTRS4.2.b.ii","RETAIL_HARDSHIP_QTR","HS_MARKET_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S4.2.b.ii","Number of hardship customers on a market retail contract"]
["RETAIL_HARDSHIP_QTRS4.3.a","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.3.a","Average debt upon entry into the hardship program"]
["RETAIL_HARDSHIP_QTRS4.3.b","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","GAS","ALL","QTR","S4.3.b","Number of hardship customers on payment plans which are less than usage costs"]
["RETAIL_HARDSHIP_QTRS4.4.a.i","RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.i","Number of customers entering hardship with a debt less than $500"]
["RETAIL_HARDSHIP_QTRS4.4.a.ii","RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.ii","Number of customers entering hardship with a debt  greater than $500  and less than $1500"]
["RETAIL_HARDSHIP_QTRS4.4.a.iii","RETAIL_HARDSHIP_QTR","HS_DEBT_GT1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.iii","Number of  customers entering hardship with a debt  greater than $1500  and less than $2500"]
["RETAIL_HARDSHIP_QTRS4.4.a.iv","RETAIL_HARDSHIP_QTR","HS_DEBT_GT2500_LE3500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.iv","Number of customers entering hardship with a debt  greater than $2500  and less than $3500"]
["RETAIL_HARDSHIP_QTRS4.4.a.v","RETAIL_HARDSHIP_QTR","HS_DEBT_GT3500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.v","Number of customers entering hardship with a debt over $3500"]
["RETAIL_HARDSHIP_QTRS4.4.b.i","RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.i","Number of hardship customers on payment plans which are meeting usage costs"]
["RETAIL_HARDSHIP_QTRS4.4.b.ii","RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.ii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears within 12 months"]
["RETAIL_HARDSHIP_QTRS4.4.b.iii","RETAIL_HARDSHIP_QTR","HS_DEBT_GT1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.iii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears over 12 months"]
["RETAIL_HARDSHIP_QTRS4.4.b.iv","RETAIL_HARDSHIP_QTR","HS_DEBT_GT2500_LE3500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.iv","Number of customers entering hardship with a debt  greater than $2500  and less than $3500"]
["RETAIL_HARDSHIP_QTRS4.4.b.v","RETAIL_HARDSHIP_QTR","HS_DEBT_GT3500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.v","Number of customers entering hardship with a debt over $3500"]
["RETAIL_HARDSHIP_QTRS4.5.a","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.5.a","Average debt of hardship program customers"]
["RETAIL_HARDSHIP_QTRS4.5.b","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT","RESIDENTIAL","GAS","ALL","QTR","S4.5.b","Average debt of hardship program customers"]
["RETAIL_HARDSHIP_QTRS4.6.a.i","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_LE6","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.i","Number of customers entering hardship where age of of oldest debt is less than 6 months"]
["RETAIL_HARDSHIP_QTRS4.6.a.ii","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT6_LE12","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.ii","Number of customers entering hardship where age of of oldest debt is over 6 months but less than 12 months "]
["RETAIL_HARDSHIP_QTRS4.6.a.iii","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT12_LE24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.iii","Number of customers entering hardship where age of of oldest debt is over 12 months but less than 2 years"]
["RETAIL_HARDSHIP_QTRS4.6.a.iv","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.iv","Number of customers entering hardship where age of of oldest debt is 2 years or more "]
["RETAIL_HARDSHIP_QTRS4.6.b.i","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_LE6","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.i","Number of customers entering hardship where age of of oldest debt is less than 6 months"]
["RETAIL_HARDSHIP_QTRS4.6.b.ii","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT6_LE12","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.ii","Number of customers entering hardship where age of of oldest debt is over 6 months but less than 12 months "]
[{"$f":"B194&H194","v":"RETAIL_HARDSHIP_QTRS4.6.b.iii"},"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT12_LE24","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.iii","Number of customers entering hardship where age of of oldest debt is over 12 months but less than 2 years"]
["RETAIL_HARDSHIP_QTRS4.6.b.iv","RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT24","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.iv","Number of customers entering hardship where age of of oldest debt is 2 years or more "]
["RETAIL_HARDSHIP_QTRS4.7.a","RETAIL_HARDSHIP_QTR","HS_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.7.a","Number of hardship customers in receipt of concessions"]
["RETAIL_HARDSHIP_QTRS4.7.b","RETAIL_HARDSHIP_QTR","HS_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S4.7.b","Number of hardship customers in receipt of concessions"]
["RETAIL_HARDSHIP_QTRS4.8.a.i","RETAIL_HARDSHIP_QTR","HS_PP_LESS_USAGE_COSTS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.i","Number of hardship customers on payment plans which are less than usage costs"]
["RETAIL_HARDSHIP_QTRS4.8.a.ii","RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.ii","Number of hardship customers on payment plans which are meeting usage costs"]
["RETAIL_HARDSHIP_QTRS4.8.a.iii","RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_LE12","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.iii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears within 12 months"]
["RETAIL_HARDSHIP_QTRS4.8.a.iv","RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_GT12","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.iv","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears over 12 months"]
["RETAIL_HARDSHIP_QTRS4.8.b.i","RETAIL_HARDSHIP_QTR","HS_PP_LESS_USAGE_COSTS","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.i","Number of hardship customers on payment plans which are less than usage costs"]
["RETAIL_HARDSHIP_QTRS4.8.b.ii","RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.ii","Number of hardship customers on payment plans which are meeting usage costs"]
["RETAIL_HARDSHIP_QTRS4.8.b.iii","RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_LE12","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.iii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears within 12 months"]
["RETAIL_HARDSHIP_QTRS4.8.b.iv","RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_GT12","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.iv","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears over 12 months"]
["RETAIL_METERING_QTRS2.7.a","RETAIL_METERING_QTR","TYPE4_4A_NEW_DEPLOY","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.7.a","Number of customers with Type 4 or 4A meter installed under the New Meter Deployment"]
["RETAIL_METERING_QTRS2.7.b","RETAIL_METERING_QTR","TYPE4_4A_REPAIR_REPLACEMENT","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.7.b","Number of customers with Type 4 or 4A meter installed as part of a meter repair or replacement schedule"]
["RETAIL_METERING_QTRS2.7.c","RETAIL_METERING_QTR","TYPE4_4A_NEW_CONNECTION","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.7.c","Number of customers with Type 4 or 4A meter installed as part of a new connection"]
["RETAIL_METERING_QTRS2.7.d","RETAIL_METERING_QTR","TYPE4_4A_CUSTOMER_REQUEST","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.7.d","Number of customers with Type 4 or 4A meter installed as per a customer's request "]
["RETAIL_METERING_QTRS2.8.a","RETAIL_METERING_QTR","BLOCK_TARIFF_NO_CTRLOAD","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.8.a","a flat or block retail tariff with no controlled load retail tariff"]
["RETAIL_METERING_QTRS2.8.b","RETAIL_METERING_QTR","BLOCK_TARIFF_WITH_CTRLOAD","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.8.b","a flat or block retail tariff with a controlled load retail tariff"]
["RETAIL_METERING_QTRS2.8.c","RETAIL_METERING_QTR","TOU_NO_DNSP_NETWORK_TARIFF","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.8.c","a time of use or flexible retail tariff with no underlying distributor based time fo use or flexible network tariff"]
["RETAIL_METERING_QTRS2.8.d","RETAIL_METERING_QTR","TOU_WITH_DNSP_NETWORK_TARIFF","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S2.8.d","a time of use or flexible retail tariff with an underlying distributor based time fo use or flexible network tariff"]
["RETAIL_PAYMENT_DIFF_QTRS3.15.a","RETAIL_PAYMENT_DIFF_QTR","REPAYING_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.15.a","Number of residential customers repaying a debt"]
["RETAIL_PAYMENT_DIFF_QTRS3.15.b","RETAIL_PAYMENT_DIFF_QTR","REPAYING_DEBT","SMALL","ELECTRICITY","ALL","QTR","S3.15.b","Number of small business customers repaying a debt"]
["RETAIL_PAYMENT_DIFF_QTRS3.17.a","RETAIL_PAYMENT_DIFF_QTR","AVG_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.17.a","Average amount of debt for residential customers"]
["RETAIL_PAYMENT_DIFF_QTRS3.17.b","RETAIL_PAYMENT_DIFF_QTR","AVG_DEBT","SMALL","ENERGY","ALL","QTR","S3.17.b","Average amount of debt for small business customers"]
["RETAIL_PAYMENT_DIFF_QTRS3.18.a.i","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.18.a.i","Number of residential customers with a debt over $500 but less than or equal to $1500"]
["RETAIL_PAYMENT_DIFF_QTRS3.18.a.ii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.18.a.ii","Number of residential customers with a debt over $1500 but less than or equal to $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.18.a.iii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.18.a.iii","Number of residential customers with a debt over $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.18.b.i","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S3.18.b.i","Number of residential customers with a debt over $500 but less than or equal to $1500"]
["RETAIL_PAYMENT_DIFF_QTRS3.18.b.ii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S3.18.b.ii","Number of residential customers with a debt over $1500 but less than or equal to $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.18.b.iii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500","RESIDENTIAL","GAS","ALL","QTR","S3.18.b.iii","Number of residential customers with a debt over $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.a.i","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1000_LE1500_GT12_LT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19.a.i","Number of residential customers with a debt over $1000 but less than $1500 where debt is more than 12 months old but less than 24"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.a.ii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1000_LE1500_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19.a.ii","Number of residential customers with a debt over $1000 but less than $1500 where debt is more than 24 months old "]
["RETAIL_PAYMENT_DIFF_QTRS3.19.a.iii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500_GT12_LT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19.a.iii","Number of residential customers with a debt over $1500 but less than $2500 where debt is more than 12 months old but less than 24"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.a.iv","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19.a.iv","Number of residential customers with a debt over $1500 but less than $2500 where debt is more than 24 months old "]
["RETAIL_PAYMENT_DIFF_QTRS3.19.a.v","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500_GT12_LT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19.a.v","Number of residential customers with a debt over $2500 where debt is more than 12 months old but less than 24"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.a.vi","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19.a.vi","Number of residential customers with a debt over $2500 where debt is more than 24 months old "]
["RETAIL_PAYMENT_DIFF_QTRS3.19.b.i","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1000_LE1500_GT12_LT24","RESIDENTIAL","GAS","ALL","QTR","S3.19.b.i","Number of residential customers with a debt over $1000 but less than $1500 where debt is more than 12 months old but less than 24"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.b.ii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1000_LE1500_GT24","RESIDENTIAL","GAS","ALL","QTR","S3.19.b.ii","Number of residential customers with a debt over $1000 but less than $1500 where debt is more than 24 months old "]
["RETAIL_PAYMENT_DIFF_QTRS3.19.b.iii","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500_GT12_LT24","RESIDENTIAL","GAS","ALL","QTR","S3.19.b.iii","Number of residential customers with a debt over $1500 but less than $2500 where debt is more than 12 months old but less than 24"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.b.iv","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500_GT24","RESIDENTIAL","GAS","ALL","QTR","S3.19.b.iv","Number of residential customers with a debt over $1500 but less than $2500 where debt is more than 24 months old "]
["RETAIL_PAYMENT_DIFF_QTRS3.19.b.v","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500_GT12_LT24","RESIDENTIAL","GAS","ALL","QTR","S3.19.b.v","Number of residential customers with a debt over $2500 where debt is more than 12 months old but less than 24"]
["RETAIL_PAYMENT_DIFF_QTRS3.19.b.vi","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500_GT24","RESIDENTIAL","GAS","ALL","QTR","S3.19.b.vi","Number of residential customers with a debt over $2500 where debt is more than 24 months old "]
["RETAIL_PAYMENT_DIFF_QTRS3.21.a.i","RETAIL_PAYMENT_DIFF_QTR","MISSED_PAY_ON_TIME_DISCOUNTS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.21.a.i","Number of residential customers that have missed pay on time discounts as a result of late or missed payment"]
["RETAIL_PAYMENT_DIFF_QTRS3.21.a.ii","RETAIL_PAYMENT_DIFF_QTR","MISSED_PAY_ON_TIME_DISCOUNTS","SMALL","ELECTRICITY","ALL","QTR","S3.21.a.ii","Number of small business electricity customers that have missed pay on time discounts as a result of late or missed payment"]
["RETAIL_PAYMENT_DIFF_QTRS3.21.b.i","RETAIL_PAYMENT_DIFF_QTR","MISSED_PAY_ON_TIME_DISCOUNTS","RESIDENTIAL","GAS","ALL","QTR","S3.21.b.i","Number of residential customers that have missed pay on time discounts as a result of late or missed payment"]
["RETAIL_PAYMENT_DIFF_QTRS3.21.b.ii","RETAIL_PAYMENT_DIFF_QTR","MISSED_PAY_ON_TIME_DISCOUNTS","SMALL","GAS","ALL","QTR","S3.21.b.ii","Number of small business gas customers that have missed pay on time discounts as a result of late or missed payment"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.a.i","RETAIL_PAYMENT_PLANS_QTR","PP_LE50_FORTNIGHT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.16.a.i","Number of residential customers on a payment plan paying less than $50 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.a.ii","RETAIL_PAYMENT_PLANS_QTR","PP_GT50_LT100_FORTNIGHT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.16.a.ii","Number of residential customers on a payment plan paying $50 to less than $100 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.a.iii","RETAIL_PAYMENT_PLANS_QTR","PP_GT100_LT200_FORTNIGHT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.16.a.iii","Number of residential customers on a payment plan paying $100 to less than $200 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.a.iv","RETAIL_PAYMENT_PLANS_QTR","PP_GT200_FORTNIGHT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.16.a.iv","Number of residential customers on a payment plan paying $200 or more per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.b.i","RETAIL_PAYMENT_PLANS_QTR","PP_LE50_FORTNIGHT","SMALL","ELECTRICITY","ALL","QTR","S3.16.b.i","Number of small business customers on a payment plan paying less than $50 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.b.ii","RETAIL_PAYMENT_PLANS_QTR","PP_GT50_LT100_FORTNIGHT","SMALL","ELECTRICITY","ALL","QTR","S3.16.b.ii","Number of small business customers on a payment plan paying $50 to less than $100 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.b.iii","RETAIL_PAYMENT_PLANS_QTR","PP_GT100_LT200_FORTNIGHT","SMALL","ELECTRICITY","ALL","QTR","S3.16.b.iii","Number of small business customers on a payment plan paying $100 to less than $200 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.b.iv","RETAIL_PAYMENT_PLANS_QTR","PP_GT200_FORTNIGHT","SMALL","ELECTRICITY","ALL","QTR","S3.16.b.iv","Number of small business customers on a payment plan paying $200 or more per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.c.i","RETAIL_PAYMENT_PLANS_QTR","PP_LE50_FORTNIGHT","RESIDENTIAL","GAS","ALL","QTR","S3.16.c.i","Number of residential customers on a payment plan paying less than $50 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.c.ii","RETAIL_PAYMENT_PLANS_QTR","PP_GT50_LT100_FORTNIGHT","RESIDENTIAL","GAS","ALL","QTR","S3.16.c.ii","Number of residential customers on a payment plan paying $50 to less than $100 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.c.iii","RETAIL_PAYMENT_PLANS_QTR","PP_GT100_LT200_FORTNIGHT","RESIDENTIAL","GAS","ALL","QTR","S3.16.c.iii","Number of residential customers on a payment plan paying $100 to less than $200 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.c.iv","RETAIL_PAYMENT_PLANS_QTR","PP_GT200_FORTNIGHT","RESIDENTIAL","GAS","ALL","QTR","S3.16.c.iv","Number of residential customers on a payment plan paying $200 or more per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.d.i","RETAIL_PAYMENT_PLANS_QTR","PP_LE50_FORTNIGHT","SMALL","GAS","ALL","QTR","S3.16.d.i","Number of small business customers on a payment plan paying less than $50 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.d.ii","RETAIL_PAYMENT_PLANS_QTR","PP_GT50_LT100_FORTNIGHT","SMALL","GAS","ALL","QTR","S3.16.d.ii","Number of small business customers on a payment plan paying $50 to less than $100 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.d.iii","RETAIL_PAYMENT_PLANS_QTR","PP_GT100_LT200_FORTNIGHT","SMALL","GAS","ALL","QTR","S3.16.d.iii","Number of small business customers on a payment plan paying $100 to less than $200 per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.16.d.iv","RETAIL_PAYMENT_PLANS_QTR","PP_GT200_FORTNIGHT","SMALL","GAS","ALL","QTR","S3.16.d.iv","Number of small business customers on a payment plan paying $200 or more per fortnight"]
["RETAIL_PAYMENT_PLANS_QTRS3.22.a","RETAIL_PAYMENT_PLANS_QTR","PP","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.22.a","Number of residential customers on a payment plan"]
["RETAIL_PAYMENT_PLANS_QTRS3.22.b","RETAIL_PAYMENT_PLANS_QTR","PP","RESIDENTIAL","GAS","ALL","QTR","S3.22.b","Number of residential customers on a payment plan"]
[{"$f":"B258&H258","v":"RETAIL_PAYMENT_PLANS_QTRS3.23.a"},"RETAIL_PAYMENT_PLANS_QTR","PP_CANCELLED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.23.a","Number of residential customers who had their payment plans cancelled for non-payment"]
["RETAIL_PAYMENT_PLANS_QTRS3.23.b","RETAIL_PAYMENT_PLANS_QTR","PP_CANCELLED","RESIDENTIAL","GAS","ALL","QTR","S3.23.b","Number of residential customers who had their payment plans cancelled for non-payment"]
["RETAIL_PAYMENT_PLANS_QTRS3.24.a","RETAIL_PAYMENT_PLANS_QTR","MULTI_PP_CANC_12MONTHS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.24.a","Number of residential customers with 2 or more payment plans cancelled in prev 12 months"]
["RETAIL_PAYMENT_PLANS_QTRS3.24.b","RETAIL_PAYMENT_PLANS_QTR","MULTI_PP_CANC_12MONTHS","RESIDENTIAL","GAS","ALL","QTR","S3.24.b","Number of residential customers with 2 or more payment plans cancelled in prev 12 months"]
["RETAIL_PAYMENT_PLANS_QTRS3.25.a","RETAIL_PAYMENT_PLANS_QTR","PP_COMPLETED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.25.a","Number of residential customers who successfully completed their payment plan"]
["RETAIL_PAYMENT_PLANS_QTRS3.25.b","RETAIL_PAYMENT_PLANS_QTR","PP_COMPLETED","RESIDENTIAL","GAS","ALL","QTR","S3.25.b","Number of residential customers who successfully completed their payment plan"]
["RETAIL_PREPAYMENT_METERS_QTRS3.29.a.i","RETAIL_PREPAYMENT_METERS_QTR","PPM","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.29.a.i","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.29.a.ii","RETAIL_PREPAYMENT_METERS_QTR","PPM","SMALL","ELECTRICITY","ALL","QTR","S3.29.a.ii","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.29.b.i","RETAIL_PREPAYMENT_METERS_QTR","PPM","RESIDENTIAL","GAS","ALL","QTR","S3.29.b.i","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.30.a","RETAIL_PREPAYMENT_METERS_QTR","PPM_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.30.a","Number of PPM customers that receive an energy concession"]
["RETAIL_PREPAYMENT_METERS_QTRS3.30.b","RETAIL_PREPAYMENT_METERS_QTR","PPM_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S3.30.b","Number of PPM customers that receive an energy concession"]
["RETAIL_PREPAYMENT_METERS_QTRS3.31.a.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.31.a.i","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.31.a.ii","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","SMALL","ELECTRICITY","ALL","QTR","S3.31.a.ii","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.31.b.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","RESIDENTIAL","GAS","ALL","QTR","S3.31.b.i","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.32.a.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.32.a.i","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.32.a.ii","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","SMALL","ELECTRICITY","ALL","QTR","S3.32.a.ii","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.32.b.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","RESIDENTIAL","GAS","ALL","QTR","S3.32.b.i","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.33.a.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.33.a.i","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.33.a.ii","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.33.a.ii","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.33.b.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.33.b.i","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.34.a.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.34.a.i","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.34.a.ii","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.34.a.ii","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.34.b.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.34.b.i","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.35.a.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.35.a.i","Average duration of self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.35.a.ii","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.35.a.ii","Average duration of self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.35.b.i","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.35.b.i","Average duration of self-disconnection events"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.a","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.41.a","Number  of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.a","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.41.a","Number  of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.a","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.41.a","Number  of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.a","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.41.a","Number  of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.b","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.41.b","Number  of security deposits- small business customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.b","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.41.b","Number  of security deposits- small business customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.b","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.41.b","Number  of security deposits- small business customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.41.b","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.41.b","Number  of security deposits- small business customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.a","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.42.a","Aggregate value of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.a","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.42.a","Aggregate value of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.a","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.42.a","Aggregate value of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.a","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.42.a","Aggregate value of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.b","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.42.b","Aggregate value of security deposits - small business  customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.b","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.42.b","Aggregate value of security deposits - small business  customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.b","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.42.b","Aggregate value of security deposits - small business  customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.42.b","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.42.b","Aggregate value of security deposits - small business  customers"]
["RETAIL_SWITCHING_QTRS2.3.a.i","RETAIL_SWITCHING_QTR","STD_TO_MARKET_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.3.a.i","Number of residential customers who have moved from standard to market retail contracts "]
["RETAIL_SWITCHING_QTRS2.3.a.ii","RETAIL_SWITCHING_QTR","STD_TO_MARKET_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.3.a.ii","Number of small business customers who have moved from standard to market retail contracts "]
["RETAIL_SWITCHING_QTRS2.3.a.iii","RETAIL_SWITCHING_QTR","STD_TO_MARKET_CONTRACT","LARGE","ELECTRICITY","ALL","QTR","S2.3.a.iii","Number of large customers who have moved from standard to market retail contracts "]
["RETAIL_SWITCHING_QTRS2.3.b.i","RETAIL_SWITCHING_QTR","STD_TO_MARKET_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.3.b.i","Number of residential customers who have moved from standard to market retail contracts "]
["RETAIL_SWITCHING_QTRS2.3.b.ii","RETAIL_SWITCHING_QTR","STD_TO_MARKET_CONTRACT","SMALL","GAS","ALL","QTR","S2.3.b.ii","Number of small business customers who have moved from standard to market retail contracts "]
["RETAIL_SWITCHING_QTRS2.3.b.iii","RETAIL_SWITCHING_QTR","STD_TO_MARKET_CONTRACT","LARGE","GAS","ALL","QTR","S2.3.b.iii","Number of large customers who have moved from standard to market retail contracts "]
["RETAIL_SWITCHING_QTRS2.4.a.i","RETAIL_SWITCHING_QTR","MARKET_TO_STD_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.4.a.i","Number of residential customers who have moved from market to standard retail contracts "]
["RETAIL_SWITCHING_QTRS2.4.a.ii","RETAIL_SWITCHING_QTR","MARKET_TO_STD_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.4.a.ii","Number of small business customers who have moved from market to standard retail contracts "]
["RETAIL_SWITCHING_QTRS2.4.a.iii","RETAIL_SWITCHING_QTR","MARKET_TO_STD_CONTRACT","LARGE","ELECTRICITY","ALL","QTR","S2.4.a.iii","Number of large customers who have moved from market to standard retail contracts "]
["RETAIL_SWITCHING_QTRS2.4.b.i","RETAIL_SWITCHING_QTR","MARKET_TO_STD_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.4.b.i","Number of residential customers who have moved from market to standard retail contracts "]
["RETAIL_SWITCHING_QTRS2.4.b.ii","RETAIL_SWITCHING_QTR","MARKET_TO_STD_CONTRACT","SMALL","GAS","ALL","QTR","S2.4.b.ii","Number of small business customers who have moved from market to standard retail contracts "]
["RETAIL_SWITCHING_QTRS2.4.b.iii","RETAIL_SWITCHING_QTR","MARKET_TO_STD_CONTRACT","LARGE","GAS","ALL","QTR","S2.4.b.iii","Number of large customers who have moved from market to standard retail contracts "]

{"sheet":"Sheet2","index":8,"n_rows":97,"n_cols":9,"rows_kept":97,"cut":false,"hidden":true,"merged":[]}
["KEY","TABLENAME","FIELDNAME","CUSTOMERTTYPE","MARKET","REGION","PERIOD","OBLIGATION","COMMENT"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LATE_FEES","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.ix","Number of customers that received reimbursment/credit of late payment fees"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LATE_FEES","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.ix","Number of customers that received reimbursment/credit of late payment fees"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LOSS_PAY_DISC","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.x","Number of customers that received reimbursment/credit of lost pay on time discounts"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_CREDIT_OF_LOSS_PAY_DISC","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.x","Number of customers that received reimbursment/credit of lost pay on time discounts"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.vii","Number of customers that received debt reductions"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_DEBT_REDUCTION","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.vii","Number of customers that received debt reductions"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.vi","Number of customers that received incentive payments or discounts"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_INCENTIVEPYMT_DISCOUNT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.vi","Number of customers that received incentive payments or discounts"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.iii","Number of customers that received concessions that they were not otherwise receiving"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_CONSSESSIONS","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.iii","Number of customers that received concessions that they were not otherwise receiving"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.v","Number of customers that received new appliances through appliance replacement programs"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_NEW_APPLIANCES","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.v","Number of customers that received new appliances through appliance replacement programs"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.iv","Number of customers that received a rebate that they were not otherwise receiving "]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RECEIVED_REBATE","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.iv","Number of customers that received a rebate that they were not otherwise receiving "]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RETAILER_ONSITE_AUDIT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.viii","Number of customers that had onsit energy audits completed by the retailer"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_RETAILER_ONSITE_AUDIT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.viii","Number of customers that had onsit energy audits completed by the retailer"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_DIFF_MKT_CT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.i","Number of customers that were transferred to a different retail market contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_DIFF_MKT_CT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.i","Number of customers that were transferred to a different retail market contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_STD_TO_MKT_CT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.14.a.ii","Number of customers that were transferred from a standard retail contract to a market retail contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_ASS_TRANSF_STD_TO_MKT_CT","RESIDENTIAL","GAS","ALL","QTR","S4.14.b.ii","Number of customers that were transferred from a standard retail contract to a market retail contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_AVG_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.5.a","Average debt of hardship program customers"]
[null,"RETAIL_HARDSHIP_QTR","HS_AVG_DEBT","RESIDENTIAL","GAS","ALL","QTR","S4.5.b","Average debt of hardship program customers"]
[null,"RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL,SMALL","ELECTRICITY","ALL","QTR","S4.1.a","Number of hardship customers "]
[null,"RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.3.a","Average debt upon entry into the hardship program"]
[null,"RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","GAS","ALL","QTR","S4.1.b","Number of hardship customers "]
[null,"RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","GAS","ALL","QTR","S4.3.b","Number of hardship customers on payment plans which are less than usage costs"]
[null,"RETAIL_HARDSHIP_QTR","HS_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.7.a","Number of hardship customers in receipt of concessions"]
[null,"RETAIL_HARDSHIP_QTR","HS_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S4.7.b","Number of hardship customers in receipt of concessions"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT12_LE24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.iii","Number of customers entering hardship where age of of oldest debt is over 12 months but less than 2 years"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT12_LE24","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.iii","Number of customers entering hardship where age of of oldest debt is over 12 months but less than 2 years"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.iv","Number of customers entering hardship where age of of oldest debt is 2 years or more "]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT24","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.iv","Number of customers entering hardship where age of of oldest debt is 2 years or more "]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT6_LE12","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.ii","Number of customers entering hardship where age of of oldest debt is over 6 months but less than 12 months "]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_GT6_LE12","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.ii","Number of customers entering hardship where age of of oldest debt is over 6 months but less than 12 months "]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_LE6","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.6.a.i","Number of customers entering hardship where age of of oldest debt is less than 6 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_AGE_LE6","RESIDENTIAL","GAS","ALL","QTR","S4.6.b.i","Number of customers entering hardship where age of of oldest debt is less than 6 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.iii","Number of  customers entering hardship with a debt  greater than $1500  and less than $2500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.iii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears over 12 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT2500_LE3500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.iv","Number of customers entering hardship with a debt  greater than $2500  and less than $3500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT2500_LE3500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.iv","Number of customers entering hardship with a debt  greater than $2500  and less than $3500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT3500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.v","Number of customers entering hardship with a debt over $3500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT3500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.v","Number of customers entering hardship with a debt over $3500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.2.a.ii","Number of hardship customers on a market retail contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.ii","Number of customers entering hardship with a debt  greater than $500  and less than $1500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S4.2.b.ii","Number of hardship customers on a market retail contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.ii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears within 12 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.2.a.i","Number of hardship customers on a standard retail contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4.a.i","Number of customers entering hardship with a debt less than $500"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","GAS","ALL","QTR","S4.2.b.i","Number of hardship customers on a standard retail contract"]
[null,"RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","GAS","ALL","QTR","S4.4.b.i","Number of hardship customers on payment plans which are meeting usage costs"]
[null,"RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_FIN_ADVISOR","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10.a.ii","Number of customers entering hardship via a financial counsellor referral or external agent"]
[null,"RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_FIN_ADVISOR","RESIDENTIAL","GAS","ALL","QTR","S4.10.b.ii","Number of customers entering hardship via a financial counsellor referral or external agent"]
[null,"RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_RETAILER","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10.a.iii","Number of customers entering hardship via a retailer referral"]
[null,"RETAIL_HARDSHIP_QTR","HS_ENTER_REFERRED_RETAILER","RESIDENTIAL","GAS","ALL","QTR","S4.10.b.iii","Number of customers entering hardship via a retailer referral"]
[null,"RETAIL_HARDSHIP_QTR","HS_ENTER_SELFIDENTIFIED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10.a.i","Number of customers entering hardship after customer self indentified as being in hardship"]
[null,"RETAIL_HARDSHIP_QTR","HS_ENTER_SELFIDENTIFIED","RESIDENTIAL","GAS","ALL","QTR","S4.10.b.i","Number of customers entering hardship after customer self indentified as being in hardship"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11.a.ii","Number customers who were excluded from the program"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED","RESIDENTIAL","GAS","ALL","QTR","S4.11.b.ii","Number customers who were excluded from the program"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_AGREEMENT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.i","Number of customers excluded from participating because customer did not agree to the suggested payment plan"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_AGREEMENT","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.i","Number of customers excluded from participating because customer did not agree to the suggested payment plan"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_CONTACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.ii","Number of customers excluded from participating because the retailer was unable to contact the customer"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_NO_CUST_CONTACT","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.ii","Number of customers excluded from participating because the retailer was unable to contact the customer"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_OTHER_REASONS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.v","Number of customers excluded from participating because of other reasons"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_OTHER_REASONS","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.v","Number of customers excluded from participating because of other reasons"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_PAYMENTS_NOT_MADE","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.iii","Number of customers excluded from participating because the customer did not make the requested payments"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_PAYMENTS_NOT_MADE","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.iii","Number of customers excluded from participating because the customer did not make the requested payments"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_RETURN_NORMAL_PP","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.13.a.iv","Number of customers excluded from participating because it was more appropriate to return the customer to a normal payment plan or billing cycle"]
[null,"RETAIL_HARDSHIP_QTR","HS_EXCLUDED_RETURN_NORMAL_PP","RESIDENTIAL","GAS","ALL","QTR","S4.13.b.iv","Number of customers excluded from participating because it was more appropriate to return the customer to a normal payment plan"]
[null,"RETAIL_HARDSHIP_QTR","HS_GT_12_LE24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.12.a.ii","Number of customers on program over 1 year to under 2 years"]
[null,"RETAIL_HARDSHIP_QTR","HS_GT_12_LE24","RESIDENTIAL","GAS","ALL","QTR","S4.12.b.ii","Number of customers on program over 1 year to under 2 years"]
[null,"RETAIL_HARDSHIP_QTR","HS_GT24","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.12.a.iii","Number of customers on program more than 2 years"]
[null,"RETAIL_HARDSHIP_QTR","HS_GT24","RESIDENTIAL","GAS","ALL","QTR","S4.12.b.iii","Number of customers on program more than 2 years"]
[null,"RETAIL_HARDSHIP_QTR","HS_LT_12","RESIDENTIAL","GAS","ALL","QTR","S4.12.a.i","Number of customers on program under 1 year"]
[null,"RETAIL_HARDSHIP_QTR","HS_LT_12","RESIDENTIAL","GAS","ALL","QTR","S4.12.b.i","Number of customers on program under 1 year"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_LESS_USAGE_COSTS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.i","Number of hardship customers on payment plans which are less than usage costs"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_LESS_USAGE_COSTS","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.i","Number of hardship customers on payment plans which are less than usage costs"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.ii","Number of hardship customers on payment plans which are meeting usage costs"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.ii","Number of hardship customers on payment plans which are meeting usage costs"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_GT12","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.iv","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears over 12 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_GT12","RESIDENTIAL","GAS","ALL","QTR","S4.8.b.iv","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears over 12 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_LE12","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.8.a.iii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears within 12 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_PP_MEETING_USAGE_COSTS_LE12","RESIDENTIAL","GAS","ALL","QTR","S4.8.b .iii","Number of hardship customers on payment plans which are meeting usage costs and expected to clear arrears within 12 months"]
[null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_AUSTPOST","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.d","Number of customers who use Australia Post"]
[null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.b","Number of customers who use Centrepay"]
[null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_DIRECTDEBIT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.e","Number of customers who use Direct debit"]
[null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_OTHER","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.f","Number of customers who use any other payment method"]
[null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_PP_EX_CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.a","Number of customers who use a payment plan (excl Centrepay)"]
[null,"RETAIL_HARDSHIP_QTR","HS_PYMTMETHOD_PPM","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.c","Number of customers who use a PPM"]
[null,"RETAIL_HARDSHIP_QTR","HS_SUCCESS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11.a.i","Number customers who successfully completed the program"]
[null,"RETAIL_HARDSHIP_QTR","HS_SUCCESS","RESIDENTIAL","GAS","ALL","QTR","S4.11.b.i","Number customers who successfully completed the program"]
[null,"RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.15.a","Number of  customers disconnected who successfully completed the hardship program in prev 12mths"]
[null,"RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S4.15.b","Number of  customers disconnected who successfully completed the hardship program in prev 12mths"]
[null,"RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.16.a","Number of  customers who successfully completed the hardship program in the previous 12 mths who were reconnected within 7 days of disconnection"]
[null,"RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_RECONN","RESIDENTIAL","GAS","ALL","QTR","S4.16.b","Number of  customers who successfully completed the hardship program in the previous 12 mths who were reconnected within 7 days of disconnection"]
[null,"RETAIL_HARDSHIP_QTR","HS_TRANSFERRED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11.a.iii","Number customers who transferred"]
[null,"RETAIL_HARDSHIP_QTR","HS_TRANSFERRED","RESIDENTIAL","GAS","ALL","QTR","S4.11.b.iii","Number customers who transferred"]

{"sheet":"ImportLink_old","index":9,"n_rows":219,"n_cols":9,"rows_kept":219,"cut":false,"hidden":true,"merged":[]}
["KEY","TABLENAME","FIELDNAME","CUSTOMERTTYPE","MARKET","REGION","PERIOD","OBLIGATION","COMMENT"]
[{"$f":"B2&H2","v":"RETAIL_CONTRACTS_QTRS2.1.i"},"RETAIL_CONTRACTS_QTR","STD_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.1.i","Number of residential customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.i","RETAIL_CONTRACTS_QTR","STD_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.1.i","Number of residential customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.ii","RETAIL_CONTRACTS_QTR","STD_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.1.ii","Number of small business customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.1.ii","RETAIL_CONTRACTS_QTR","STD_CONTRACT","SMALL","GAS","ALL","QTR","S2.1.ii","Number of small business customers on standard retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.i","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S2.2.i","Number of residential customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.i","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","RESIDENTIAL","GAS","ALL","QTR","S2.2.i","Number of residential customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.ii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","SMALL","ELECTRICITY","ALL","QTR","S2.2.ii","Number of small business customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.ii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","SMALL","GAS","ALL","QTR","S2.2.ii","Number of small business customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.iii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","LARGE","ELECTRICITY","ALL","QTR","S2.2.iii","Number of large customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.2.iii","RETAIL_CONTRACTS_QTR","MARKET_CONTRACT","LARGE","GAS","ALL","QTR","S2.2.iii","Number of large customers on market retail contracts"]
["RETAIL_CONTRACTS_QTRS2.3","RETAIL_CONTRACTS_QTR","STD_CONTRACT_OFFERED","SMALL","ELECTRICITY","ALL","QTR","S2.3","Are small market offer customers offered standard retail contracts?"]
["RETAIL_CONTRACTS_QTRS2.3","RETAIL_CONTRACTS_QTR","STD_CONTRACT_OFFERED","SMALL","GAS","ALL","QTR","S2.3","Are small market offer customers offered standard retail contracts?"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.1","RETAIL_CUSTOMER_SERVICE_QTR","CALLS","ALL","ENERGY","NONE","QTR","S3.1","Total number of calls to an operator"]
["RETAIL_PAYMENT_DIFF_QTRS3.10.a","RETAIL_PAYMENT_DIFF_QTR","AVG_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.10.a","Average amount of debt for residential customers"]
["RETAIL_PAYMENT_DIFF_QTRS3.10.a","RETAIL_PAYMENT_DIFF_QTR","AVG_DEBT","RESIDENTIAL","GAS","ALL","QTR","S3.10.a","Average amount of debt for residential customers"]
["RETAIL_PAYMENT_DIFF_QTRS3.10.b","RETAIL_PAYMENT_DIFF_QTR","AVG_DEBT","SMALL","ELECTRICITY","ALL","QTR","S3.10.b","Average amount of debt for small business customers"]
["RETAIL_PAYMENT_DIFF_QTRS3.10.b","RETAIL_PAYMENT_DIFF_QTR","AVG_DEBT","SMALL","GAS","ALL","QTR","S3.10.b","Average amount of debt for small business customers"]
["RETAIL_PAYMENT_DIFF_QTRS3.11.a","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.11.a","Number of customers with a debt over $500 but less than or equal to $1500"]
["RETAIL_PAYMENT_DIFF_QTRS3.11.a","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S3.11.a","Number of customers with a debt over $500 but less than or equal to $1500"]
["RETAIL_PAYMENT_DIFF_QTRS3.11.b","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.11.b","Number of customers with a debt over $1500 but less than or equal to $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.11.b","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S3.11.b","Number of customers with a debt over $1500 but less than or equal to $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.11.c","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.11.c","Number of customers with a debt over $2500"]
["RETAIL_PAYMENT_DIFF_QTRS3.11.c","RETAIL_PAYMENT_DIFF_QTR","DEBT_GT2500","RESIDENTIAL","GAS","ALL","QTR","S3.11.c","Number of customers with a debt over $2500"]
["RETAIL_CENTREPAY_QTRS3.12","RETAIL_CENTREPAY_QTR","CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.12","Number of customers using Centrepay"]
["RETAIL_CENTREPAY_QTRS3.12","RETAIL_CENTREPAY_QTR","CENTREPAY","RESIDENTIAL","GAS","ALL","QTR","S3.12","Number of customers using Centrepay"]
["RETAIL_PAYMENT_PLANS_QTRS3.13","RETAIL_PAYMENT_PLANS_QTR","PP","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.13","Number of customers on a payment plan"]
["RETAIL_PAYMENT_PLANS_QTRS3.13","RETAIL_PAYMENT_PLANS_QTR","PP","RESIDENTIAL","GAS","ALL","QTR","S3.13","Number of customers on a payment plan"]
["RETAIL_PAYMENT_PLANS_QTRS3.14","RETAIL_PAYMENT_PLANS_QTR","PP_CANCELLED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.14","Number customers who had their payment plans cancelled"]
["RETAIL_PAYMENT_PLANS_QTRS3.14","RETAIL_PAYMENT_PLANS_QTR","PP_CANCELLED","RESIDENTIAL","GAS","ALL","QTR","S3.14","Number customers who had their payment plans cancelled"]
["RETAIL_PAYMENT_PLANS_QTRS3.15","RETAIL_PAYMENT_PLANS_QTR","MULTI_PP_CANC_12MONTHS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.15","Number of customers with two or more payment plans cancelled in the last 12 months"]
["RETAIL_PAYMENT_PLANS_QTRS3.15","RETAIL_PAYMENT_PLANS_QTR","MULTI_PP_CANC_12MONTHS","RESIDENTIAL","GAS","ALL","QTR","S3.15","Number of customers with two or more payment plans cancelled in the last 12 months"]
["RETAIL_PAYMENT_PLANS_ANNUALS3.16","RETAIL_PAYMENT_PLANS_ANNUAL","PP_COMPLETED","RESIDENTIAL","ELECTRICITY","ALL","ANNUAL","S3.16","Number of customers who successfully completed their payment plan"]
["RETAIL_PAYMENT_PLANS_ANNUALS3.16","RETAIL_PAYMENT_PLANS_ANNUAL","PP_COMPLETED","RESIDENTIAL","GAS","ALL","ANNUAL","S3.16","Number of customers who successfully completed their payment plan"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.2","RETAIL_CUSTOMER_SERVICE_QTR","CALLS_TAKEN_IN_30SEC","ALL","ENERGY","NONE","QTR","S3.2","Number of calls to an operator answered in 30 seconds"]
["RETAIL_PREPAYMENT_METERS_QTRS3.17","RETAIL_PREPAYMENT_METERS_QTR","PPM","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.17","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.17","RETAIL_PREPAYMENT_METERS_QTR","PPM","RESIDENTIAL","GAS","ALL","QTR","S3.17","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.18","RETAIL_PREPAYMENT_METERS_QTR","PPM_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.18","Number of PPM customers that receive an energy concession"]
["RETAIL_PREPAYMENT_METERS_QTRS3.18","RETAIL_PREPAYMENT_METERS_QTR","PPM_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S3.18","Number of PPM customers that receive an energy concession"]
["RETAIL_PREPAYMENT_METERS_QTRS3.19","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.19","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.19","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","RESIDENTIAL","GAS","ALL","QTR","S3.19","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.20","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.20","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.20","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","RESIDENTIAL","GAS","ALL","QTR","S3.20","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.21","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.21","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.21","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.21","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.22","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.22","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.22","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.22","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.23","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.23","Average duration of self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.23","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.23","Average duration of self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.17","RETAIL_PREPAYMENT_METERS_QTR","PPM","SMALL","ELECTRICITY","ALL","QTR","S3.17","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.17","RETAIL_PREPAYMENT_METERS_QTR","PPM","SMALL","GAS","ALL","QTR","S3.17","Total number of PPM customers"]
["RETAIL_PREPAYMENT_METERS_QTRS3.18","RETAIL_PREPAYMENT_METERS_QTR","PPM_CONCESSION","SMALL","ELECTRICITY","ALL","QTR","S3.18","Number of PPM customers that receive an energy concession"]
["RETAIL_PREPAYMENT_METERS_QTRS3.18","RETAIL_PREPAYMENT_METERS_QTR","PPM_CONCESSION","SMALL","GAS","ALL","QTR","S3.18","Number of PPM customers that receive an energy concession"]
["RETAIL_PREPAYMENT_METERS_QTRS3.19","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","SMALL","ELECTRICITY","ALL","QTR","S3.19","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.19","RETAIL_PREPAYMENT_METERS_QTR","PPM_REMOVED","SMALL","GAS","ALL","QTR","S3.19","Number of PPMs removed due to payment difficulties"]
["RETAIL_PREPAYMENT_METERS_QTRS3.20","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","SMALL","ELECTRICITY","ALL","QTR","S3.20","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.20","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF","SMALL","GAS","ALL","QTR","S3.20","Number of customers using a PPM able to detect & report self-disconnections"]
["RETAIL_PREPAYMENT_METERS_QTRS3.21","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.21","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.21","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_DISCONN","SMALL","GAS","ALL","QTR","S3.21","Number of PPM self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.22","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.22","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.22","RETAIL_PREPAYMENT_METERS_QTR","PPM_SELF_CUST_DISCONN","SMALL","GAS","ALL","QTR","S3.22","Number of PPM customers self-disconnected"]
["RETAIL_PREPAYMENT_METERS_QTRS3.23","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","SMALL","ELECTRICITY","ALL","QTR","S3.23","Average duration of self-disconnection events"]
["RETAIL_PREPAYMENT_METERS_QTRS3.23","RETAIL_PREPAYMENT_METERS_QTR","PPM_AVGSEC_SELF_DISCONN","SMALL","GAS","ALL","QTR","S3.23","Average duration of self-disconnection events"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","ELECTRICITY","ACT","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","ELECTRICITY","NSW","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","ELECTRICITY","QLD","MTHLY","S3.24.a","Number of residential customers disconnected"]
[{"$f":"B67&H67","v":"RETAIL_DISCONN_RECONN_MTHLYS3.24.a"},"RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","ELECTRICITY","SA","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","ELECTRICITY","TAS","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","ELECTRICITY","VIC","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","GAS","ACT","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","GAS","NSW","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","GAS","QLD","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","GAS","SA","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","GAS","TAS","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.a","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","RESIDENTIAL","GAS","VIC","MTHLY","S3.24.a","Number of residential customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","ELECTRICITY","ACT","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","ELECTRICITY","NSW","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","ELECTRICITY","QLD","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","ELECTRICITY","SA","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","ELECTRICITY","TAS","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","ELECTRICITY","VIC","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","GAS","ACT","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","GAS","NSW","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","GAS","QLD","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","GAS","SA","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","GAS","TAS","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_MTHLYS3.24.b","RETAIL_DISCONN_RECONN_MTHLY","DISCONN","SMALL","GAS","VIC","MTHLY","S3.24.b","Number of small business customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.24.c","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.24.c","Number of hardship program customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.24.c","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.24.c","Number of hardship program customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.24.d","RETAIL_DISCONN_RECONN_QTR","CONCESSION_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.24.d","Number of concession customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.24.d","RETAIL_DISCONN_RECONN_QTR","CONCESSION_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.24.d","Number of concession customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.24.e","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.24.e","Number of customers disconnected who were on a payment plan in the previous 12 mths"]
["RETAIL_DISCONN_RECONN_QTRS3.24.e","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.24.e","Number of customers disconnected who were on a payment plan in the previous 12 mths"]
["RETAIL_DISCONN_RECONN_QTRS3.24.f","RETAIL_DISCONN_RECONN_QTR","MUTIPLE_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.24.f","Number of residential customers disconnected on more than one occasion"]
["RETAIL_DISCONN_RECONN_QTRS3.24.f","RETAIL_DISCONN_RECONN_QTR","MUTIPLE_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S3.24.f","Number of residential customers disconnected on more than one occasion"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","ACT","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","NSW","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","QLD","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","SA","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","TAS","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","ELECTRICITY","VIC","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","GAS","ACT","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","GAS","NSW","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","GAS","QLD","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","GAS","SA","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","GAS","TAS","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.a","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","RESIDENTIAL","GAS","VIC","MTHLY","S3.25.a","Number of residential customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","ELECTRICITY","ACT","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","ELECTRICITY","NSW","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","ELECTRICITY","QLD","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","ELECTRICITY","SA","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","ELECTRICITY","TAS","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","ELECTRICITY","VIC","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","GAS","ACT","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","GAS","NSW","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","GAS","QLD","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","GAS","SA","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","GAS","TAS","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_MTHLYS3.25.b","RETAIL_DISCONN_RECONN_MTHLY","RECONN_IN7DAYS","SMALL","GAS","VIC","MTHLY","S3.25.b","Number of small business customers reconnected within 7 days"]
["RETAIL_DISCONN_RECONN_QTRS3.25.c","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.25.c","Number of hardship program customers reconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.25.c","RETAIL_DISCONN_RECONN_QTR","HARDSHIP_RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.25.c","Number of hardship program customers reconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.25.d","RETAIL_DISCONN_RECONN_QTR","CONCESSION_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.25.d","Number of concession customers disconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.25.d","RETAIL_DISCONN_RECONN_QTR","CONCESSION_RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.25.d","Number of concession customers reconnected"]
["RETAIL_DISCONN_RECONN_QTRS3.25.e","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.25.e","Number of customers reconnected who were on a payment plan in the previous 12 mths"]
["RETAIL_DISCONN_RECONN_QTRS3.25.e","RETAIL_DISCONN_RECONN_QTR","PP_PREV12MONTHS_RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.25.e","Number of customers reconnected who were on a payment plan in the previous 12 mths"]
["RETAIL_DISCONN_RECONN_QTRS3.26","RETAIL_DISCONN_RECONN_QTR","RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.26","Number of residential customers reconnected (regardless of the date of disconnection)"]
["RETAIL_DISCONN_RECONN_QTRS3.26","RETAIL_DISCONN_RECONN_QTR","RECONN","RESIDENTIAL","GAS","ALL","QTR","S3.26","Number of residential customers reconnected (regardless of the date of disconnection)"]
["RETAIL_CONCESSION_QTRS3.27","RETAIL_CONCESSION_QTR","RECEIVE_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.27","Number of customers who receive a concession"]
["RETAIL_CONCESSION_QTRS3.27","RETAIL_CONCESSION_QTR","RECEIVE_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S3.27","Number of customers who receive a concession"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.28.a","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.28.a","Number  of security deposits - residential customers"]
[{"$f":"B131&H131","v":"RETAIL_SECURITY_DEPOSITS_QTRS3.28.a"},"RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","RESIDENTIAL","GAS","ALL","QTR","S3.28.a","Number  of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.28.b","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.28.b","Number  of security deposits- small business customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.28.b","RETAIL_SECURITY_DEPOSITS_QTR","SECURITY_DEPOSITS","SMALL","GAS","ALL","QTR","S3.28.b","Number  of security deposits- small business customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.29.a","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.29.a","Aggregate value of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.29.a","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","RESIDENTIAL","GAS","ALL","QTR","S3.29.a","Aggregate value of security deposits - residential customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.29.b","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","SMALL","ELECTRICITY","ALL","QTR","S3.29.b","Aggregate value of security deposits - small business  customers"]
["RETAIL_SECURITY_DEPOSITS_QTRS3.29.b","RETAIL_SECURITY_DEPOSITS_QTR","VALUE_SECURITY_DEPOSITS","SMALL","GAS","ALL","QTR","S3.29.b","Aggregate value of security deposits - small business  customers"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.3","RETAIL_CUSTOMER_SERVICE_QTR","AVGTIME_BEFORE_ANSWER","ALL","ENERGY","NONE","QTR","S3.3","Average time before operator answers the call"]
["RETAIL_CUSTOMER_SERVICE_QTRS3.4","RETAIL_CUSTOMER_SERVICE_QTR","CALLS_MISSED","ALL","ENERGY","NONE","QTR","S3.4","Number of calls abandoned before being answered by an operator"]
["RETAIL_COMPLAINTS_QTRS3.5.a","RETAIL_COMPLAINTS_QTR","BILLING","RESIDENTIAL","ENERGY","ALL","QTR","S3.5.a","Number of billing complaints"]
["RETAIL_COMPLAINTS_QTRS3.5.b","RETAIL_COMPLAINTS_QTR","BILLING","SMALL","ENERGY","ALL","QTR","S3.5.b","Number of billing complaints"]
["RETAIL_COMPLAINTS_QTRS3.6.a","RETAIL_COMPLAINTS_QTR","MARKETING","RESIDENTIAL","ENERGY","ALL","QTR","S3.6.a","Number of marketing complaints"]
["RETAIL_COMPLAINTS_QTRS3.6.b","RETAIL_COMPLAINTS_QTR","MARKETING","SMALL","ENERGY","ALL","QTR","S3.6.b","Number of marketing complaints"]
["RETAIL_COMPLAINTS_QTRS3.7.a","RETAIL_COMPLAINTS_QTR","CUSTOMER_TRANSFER","RESIDENTIAL","ENERGY","ALL","QTR","S3.7.a","Number of customer transfer complaints"]
["RETAIL_COMPLAINTS_QTRS3.7.b","RETAIL_COMPLAINTS_QTR","CUSTOMER_TRANSFER","SMALL","ENERGY","ALL","QTR","S3.7.b","Number of customer transfer complaints"]
["RETAIL_COMPLAINTS_QTRS3.8.a","RETAIL_COMPLAINTS_QTR","OTHER","RESIDENTIAL","ENERGY","ALL","QTR","S3.8.a","Number of other complaints"]
["RETAIL_COMPLAINTS_QTRS3.8.b","RETAIL_COMPLAINTS_QTR","OTHER","SMALL","ENERGY","ALL","QTR","S3.8.b","Number of other complaints"]
["RETAIL_PAYMENT_DIFF_QTRS3.9.a","RETAIL_PAYMENT_DIFF_QTR","REPAYING_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S3.9.a","Number of residential customers repaying a debt"]
["RETAIL_PAYMENT_DIFF_QTRS3.9.a","RETAIL_PAYMENT_DIFF_QTR","REPAYING_DEBT","RESIDENTIAL","GAS","ALL","QTR","S3.9.a","Number of residential customers repaying a debt"]
["RETAIL_PAYMENT_DIFF_QTRS3.9.b","RETAIL_PAYMENT_DIFF_QTR","REPAYING_DEBT","SMALL","ELECTRICITY","ALL","QTR","S3.9.b","Number of small business customers repaying a debt"]
["RETAIL_PAYMENT_DIFF_QTRS3.9.b","RETAIL_PAYMENT_DIFF_QTR","REPAYING_DEBT","SMALL","GAS","ALL","QTR","S3.9.b","Number of small business customers repaying a debt"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","ELECTRICITY","ACT","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","ELECTRICITY","NSW","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","ELECTRICITY","QLD","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","ELECTRICITY","SA","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","ELECTRICITY","TAS","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","ELECTRICITY","VIC","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","GAS","ACT","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","GAS","NSW","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","GAS","QLD","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","GAS","SA","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","GAS","TAS","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.1","RETAIL_HARDSHIP_MTHLY","HS","RESIDENTIAL","GAS","VIC","MTHLY","S4.1","Number of customers on a hardship program"]
["RETAIL_HARDSHIP_QTRS4.10","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_DISCONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.10","Number of  customers disconnected who successfully completed the hardship program in prev 12mths"]
["RETAIL_HARDSHIP_QTRS4.10","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_DISCONN","RESIDENTIAL","GAS","ALL","QTR","S4.10","Number of  customers disconnected who successfully completed the hardship program in prev 12mths"]
["RETAIL_HARDSHIP_QTRS4.11","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_RECONN","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.11","Number of  customers who successfully completed the hardship program in the previous 12 months who were reconnected"]
["RETAIL_HARDSHIP_QTRS4.11","RETAIL_HARDSHIP_QTR","HS_SUCCESS_PREVYR_RECONN","RESIDENTIAL","GAS","ALL","QTR","S4.11","Number of  customers who successfully completed the hardship program in the previous 12 mths who were reconnected"]
["RETAIL_HARDSHIP_QTRS4.2","RETAIL_HARDSHIP_QTR","HS_CONCESSION","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.2","Number of hardship customers in receipt of concessions"]
["RETAIL_HARDSHIP_QTRS4.2","RETAIL_HARDSHIP_QTR","HS_CONCESSION","RESIDENTIAL","GAS","ALL","QTR","S4.2","Number of hardship customers in receipt of concessions"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","ELECTRICITY","ACT","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","ELECTRICITY","NSW","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","ELECTRICITY","QLD","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","ELECTRICITY","SA","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","ELECTRICITY","TAS","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","ELECTRICITY","VIC","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","GAS","ACT","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","GAS","NSW","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","GAS","QLD","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","GAS","SA","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","GAS","TAS","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_MTHLYS4.3","RETAIL_HARDSHIP_MTHLY","HS_DENIED","RESIDENTIAL","GAS","VIC","MTHLY","S4.3","Number of customers denied access to the program"]
["RETAIL_HARDSHIP_QTRS4.4","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.4","Average debt upon entry into the hardship program"]
["RETAIL_HARDSHIP_QTRS4.4","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT_ONENTRY","RESIDENTIAL","GAS","ALL","QTR","S4.4","Average debt upon entry into the hardship program"]
["RETAIL_HARDSHIP_QTRS4.5.a","RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.5.a","Number hardship customers with a debt between $0 and $500"]
["RETAIL_HARDSHIP_QTRS4.5.a","RETAIL_HARDSHIP_QTR","HS_DEBT_LE500","RESIDENTIAL","GAS","ALL","QTR","S4.5.a","Number hardship customers with a debt between $0 and $500"]
["RETAIL_HARDSHIP_QTRS4.5.b","RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.5.b","Number hardship customers with a debt $500 ≤ $1500"]
["RETAIL_HARDSHIP_QTRS4.5.b","RETAIL_HARDSHIP_QTR","HS_DEBT_GT500_LE1500","RESIDENTIAL","GAS","ALL","QTR","S4.5.b","Number hardship customers with a debt $500 ≤ $1500"]
["RETAIL_HARDSHIP_QTRS4.5.c","RETAIL_HARDSHIP_QTR","HS_DEBT_GT1500_LE2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.5.c","Number hardship customers with a debt $1500 ≤ $2500"]
["RETAIL_HARDSHIP_QTRS4.5.c","RETAIL_HARDSHIP_QTR","HS_DEBT_GT1500_LE2500","RESIDENTIAL","GAS","ALL","QTR","S4.5.c","Number hardship customers with a debt $1500 ≤ $2500"]
["RETAIL_HARDSHIP_QTRS4.5.d","RETAIL_HARDSHIP_QTR","HS_DEBT_GT2500","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.5.d","Number hardship customers with a debt that is over $2500"]
["RETAIL_HARDSHIP_QTRS4.5.d","RETAIL_HARDSHIP_QTR","HS_DEBT_GT2500","RESIDENTIAL","GAS","ALL","QTR","S4.5.d","Number hardship customers with a debt that is over $2500"]
["RETAIL_HARDSHIP_ANNUALS4.6.a","RETAIL_HARDSHIP_ANNUAL","HS_PAYMENT_PLAN","RESIDENTIAL","ELECTRICITY","ALL","ANNUAL","S4.6.a","Number of customers who use a payment plan"]
["RETAIL_HARDSHIP_ANNUALS4.6.a","RETAIL_HARDSHIP_ANNUAL","HS_PAYMENT_PLAN","RESIDENTIAL","GAS","ALL","ANNUAL","S4.6.a","Number of customers who use a payment plan"]
["RETAIL_HARDSHIP_ANNUALS4.6.b","RETAIL_HARDSHIP_ANNUAL","HS_CENTREPAY","RESIDENTIAL","ELECTRICITY","ALL","ANNUAL","S4.6.b","Number of customers who use Centrepay"]
[{"$f":"B195&H195","v":"RETAIL_HARDSHIP_ANNUALS4.6.b"},"RETAIL_HARDSHIP_ANNUAL","HS_CENTREPAY","RESIDENTIAL","GAS","ALL","ANNUAL","S4.6.b","Number of customers who use Centrepay"]
["RETAIL_HARDSHIP_ANNUALS4.6.c","RETAIL_HARDSHIP_ANNUAL","HS_PPM","RESIDENTIAL","ELECTRICITY","ALL","ANNUAL","S4.6.c","Number of customers who use a PPM"]
["RETAIL_HARDSHIP_ANNUALS4.6.c","RETAIL_HARDSHIP_ANNUAL","HS_PPM","RESIDENTIAL","GAS","ALL","ANNUAL","S4.6.c","Number of customers who use a PPM"]
["RETAIL_HARDSHIP_ANNUALS4.6.d","RETAIL_HARDSHIP_ANNUAL","HS_OTHER_PAYMENT_METHODS","RESIDENTIAL","ELECTRICITY","ALL","ANNUAL","S4.6.d","Number of customers who use any other payment method"]
["RETAIL_HARDSHIP_ANNUALS4.6.d","RETAIL_HARDSHIP_ANNUAL","HS_OTHER_PAYMENT_METHODS","RESIDENTIAL","GAS","ALL","ANNUAL","S4.6.d","Number of customers who use any other payment method"]
["RETAIL_HARDSHIP_QTRS4.7","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.7","Average debt of hardship program customers"]
["RETAIL_HARDSHIP_QTRS4.7","RETAIL_HARDSHIP_QTR","HS_AVG_DEBT","RESIDENTIAL","GAS","ALL","QTR","S4.7","Average debt of hardship program customers"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","ELECTRICITY","ACT","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","ELECTRICITY","NSW","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","ELECTRICITY","QLD","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","ELECTRICITY","SA","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","ELECTRICITY","TAS","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","ELECTRICITY","VIC","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","GAS","ACT","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","GAS","NSW","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","GAS","QLD","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","GAS","SA","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","GAS","TAS","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_MTHLYS4.8","RETAIL_HARDSHIP_MTHLY","HS_EXITING","RESIDENTIAL","GAS","VIC","MTHLY","S4.8","Total number of customers exiting the hardship program"]
["RETAIL_HARDSHIP_QTRS4.9.a","RETAIL_HARDSHIP_QTR","HS_SUCCESS","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.a","Number customers who successfully completed the program"]
["RETAIL_HARDSHIP_QTRS4.9.a","RETAIL_HARDSHIP_QTR","HS_SUCCESS","RESIDENTIAL","GAS","ALL","QTR","S4.9.a","Number customers who successfully completed the program"]
["RETAIL_HARDSHIP_QTRS4.9.b","RETAIL_HARDSHIP_QTR","HS_EXCLUDED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.b","Number customers who were excluded from the program"]
["RETAIL_HARDSHIP_QTRS4.9.b","RETAIL_HARDSHIP_QTR","HS_EXCLUDED","RESIDENTIAL","GAS","ALL","QTR","S4.9.b","Number customers who were excluded from the program"]
["RETAIL_HARDSHIP_QTRS4.9.c","RETAIL_HARDSHIP_QTR","HS_TRANSFERRED","RESIDENTIAL","ELECTRICITY","ALL","QTR","S4.9.c","Number customers who transferred"]
["RETAIL_HARDSHIP_QTRS4.9.c","RETAIL_HARDSHIP_QTR","HS_TRANSFERRED","RESIDENTIAL","GAS","ALL","QTR","S4.9.c","Number customers who transferred"]

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