{"text_format":"1","workbook":"xlsx","n_sheets":2,"sheets":["Mapping","Role descriptions"],"not_rendered":{"charts":0,"images":3,"macros":0,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Mapping","index":0,"n_rows":62,"n_cols":5,"rows_kept":62,"cut":false,"hidden":false,"merged":[[49,0,61,0],[2,1,2,2],[2,3,2,4],[3,0,22,0],[23,0,47,0]]}
["Mapping between the components of the preparedness and response step change and the recommendations from the Nous PIR and Network Outage Review "]
[]
[null,"NOUS",null,"NOR"]
["Emergency Management Specialists ",1.1000000000000001,"Engage with DEECA (Control Agency for the SCC) and customers to agree a policy for prioritisation during a major unplanned outage event.",2,"Distribution businesses annually attest to the Minister for Energy and Resources about the currency, completeness, maturity and implementation ability of their emergency risk management practices."]
[null,1.2,"Define how to prioritise making safe damaged assets that create public safety hazards.",5,"DEECA work with distribution businesses, emergency service agencies, and peak bodies to integrate prolonged power outage preparedness into existing business and household emergency preparedness plan templates."]
[null,1.3,"Expand SPIRACS to include preferred management structure for field teams.  ",7,"The Victorian Government and energy sector work with The Energy Charter #BetterTogether Life Support Customer Initiative to support and implement in Victoria a national approach to achieve better outcomes for life support customers that meets strong standards of consumer protection."]
[null,1.4,"Implement regional delivery structures to increase visibility and control of fieldwork.",10,"Owners and operators of critical infrastructure should participate in Regional Emergency Management Planning Committees and ensure that they have appropriate arrangements for services to stay connected for 72 hours without network power supply."]
[null,2.1,"Broaden methods for damage assessment to gain a faster view of the damage.",13,"To quickly address unreliable power supply to known areas at risk of prolonged power outages, the Minister for Energy should apply a licence condition for AusNet to improve reliability of specified feeders and install network connection points to enable rapid installation of temporary generation in key townships."]
[null,2.2000000000000002,"Implement process and technology changes to reduce call traffic and allow greater time for restoration effort.",16,"DEECA in conjunction with distribution businesses formalise mutual aid arrangements between all businesses to support effective management of prolonged power outage events to reduce time to restore outcomes for customers. Arrangements should include early consideration of mutual aid when a prolonged power outage event is likely to last more than 48 hours. "]
[null,2.2999999999999998,"Update handover processes for shift changes across critical roles and train staff on procedures.",17,"Distribution businesses to inform DEECA of properties with defect notices to support community recovery planning. DEECA work with peak bodies to ensure coordinated community recovery planning."]
[null,3.3,"Expand methods for processing reports on damaged assets.",18,"The Minister for Energy and Resources undertake an independent review of distribution businesses response to the next prolonged power outage event(s) against the recommendations and observations of the Network Outage Review with a view to identifying and removing barriers to achieving better outcomes for the community."]
[null,4.0999999999999996,"Better utilise non-emergency AusNet staff by deploying them to support roles."]
[null,4.2,"Review current training program for all emergency response roles and update when relevant software programs change."]
[null,4.3,"Work with primary service delivery partner to agree a surge model for their planners."]
[null,5.3,"Develop and test improvements to Interactive Voice Response and implement additional methods (for example web chat services) for customers to make enquiries, to increase customers’ access to information during a widespread outage."]
[null,5.4,"Develop guidelines and train staff on ETR and ETA communication to customers during extensive outages"]
[null,6.3,"Develop a mechanism to scale up media and communications capacity to provide surge capacity for communications, media response and enquiries."]
[null,6.4,"Review preparedness campaigns to help customers understand best courses of action and sources of information during an outage."]
[null,8.1,"Define regional emergency roles and equip these roles with points of contact and training."]
[null,8.1999999999999993,"Equip on-the-ground support with response vehicles and tailored engagement plans."]
[null,8.3000000000000007,"Strengthen relationships with local governments and support their development of emergency action plans."]
[null,9.1999999999999993,"Roll out a training program for processing PPOP applications and enquiries."]
[null,9.3000000000000007,"Engage with DEECA to establish PPOP eligibility and improve information sharing."]
["Development/Maintainance of the  Emergency Management related training/refresher material and delivery ",1.1000000000000001,"Engage with DEECA (Control Agency for the SCC) and customers to agree a policy for prioritisation during a major unplanned outage event.",7,"The Victorian Government and energy sector work with The Energy Charter #BetterTogether Life Support Customer Initiative to support and implement in Victoria a national approach to achieve better outcomes for life support customers that meets strong standards of consumer protection."]
[null,1.2,"Define how to prioritise making safe damaged assets that create public safety hazards.",10,"Owners and operators of critical infrastructure should participate in Regional Emergency Management Planning Committees and ensure that they have appropriate arrangements for services to stay connected for 72 hours without network power supply."]
[null,1.3,"Expand SPIRACS to include preferred management structure for field teams.  ",13,"To quickly address unreliable power supply to known areas at risk of prolonged power outages, the Minister for Energy should apply a licence condition for AusNet to improve reliability of specified feeders and install network connection points to enable rapid installation of temporary generation in key townships."]
[null,1.4,"Implement regional delivery structures to increase visibility and control of fieldwork.",16,"DEECA in conjunction with distribution businesses formalise mutual aid arrangements between all businesses to support effective management of prolonged power outage events to reduce time to restore outcomes for customers. Arrangements should include early consideration of mutual aid when a prolonged power outage event is likely to last more than 48 hours. "]
[null,2.1,"Broaden methods for damage assessment to gain a faster view of the damage.",17,"Distribution businesses to inform DEECA of properties with defect notices to support community recovery planning. DEECA work with peak bodies to ensure coordinated community recovery planning."]
[null,2.2000000000000002,"Implement process and technology changes to reduce call traffic and allow greater time for restoration effort.",18,"The Minister for Energy and Resources undertake an independent review of distribution businesses response to the next prolonged power outage event(s) against the recommendations and observations of the Network Outage Review with a view to identifying and removing barriers to achieving better outcomes for the community."]
[null,2.2999999999999998,"Update handover processes for shift changes across critical roles and train staff on procedures."]
[null,3.3,"Expand methods for processing reports on damaged assets."]
[null,4.0999999999999996,"Better utilise non-emergency AusNet staff by deploying them to support roles."]
[null,4.2,"Review current training program for all emergency response roles and update when relevant software programs change."]
[null,4.3,"Work with primary service delivery partner to agree a surge model for their planners."]
[null,5.2,"Create and customer-test a backup tool to provide customers with information required under the Electricity Distribution Code of Practice in the event of Outage Tracker failure."]
[null,5.3,"Develop and test improvements to Interactive Voice Response and implement additional methods (for example web chat services) for customers to make enquiries, to increase customers’ access to information during a widespread outage."]
[null,5.4,"Develop guidelines and train staff on ETR and ETA communication to customers during extensive outages"]
[null,6.1,"Engage AEMO to review the SISP and agree with distribution businesses and other stakeholders its effective application in relevant scenarios."]
[null,6.2,"Develop a communication approach with local governments and community groups during major unplanned outage events, especially for when telecommunications are lost."]
[null,6.3,"Develop a mechanism to scale up media and communications capacity to provide surge capacity for communications, media response and enquiries."]
[null,6.4,"Review preparedness campaigns to help customers understand best courses of action and sources of information during an outage."]
[null,7.2,"Coordinate with retailers to ensure the life support register is regularly verified."]
[null,8.1,"Define regional emergency roles and equip these roles with points of contact and training."]
[null,8.1999999999999993,"Equip on-the-ground support with response vehicles and tailored engagement plans."]
[null,8.3000000000000007,"Strengthen relationships with local governments and support their development of emergency action plans."]
[null,9.1,"Address gaps in the technology systems supporting PPOP payments."]
[null,9.1999999999999993,"Roll out a training program for processing PPOP applications and enquiries."]
[null,9.3000000000000007,"Engage with DEECA to establish PPOP eligibility and improve information sharing."]
["Ongoing Licensing/subscriptions",3.4,"Ensure field crews have means to communicate even during telecommunication outages.",10,"Owners and operators of critical infrastructure should participate in Regional Emergency Management Planning Committees and ensure that they have appropriate arrangements for services to stay connected for 72 hours without network power supply."]
["Emergency management related Brand/Marketing/Comms costs ",1.1000000000000001,"Engage with DEECA (Control Agency for the SCC) and customers to agree a policy for prioritisation during a major unplanned outage event.",5,"DEECA work with distribution businesses, emergency service agencies, and peak bodies to integrate prolonged power outage preparedness into existing business and household emergency preparedness plan templates."]
[null,2.1,"Broaden methods for damage assessment to gain a faster view of the damage.",10,"Owners and operators of critical infrastructure should participate in Regional Emergency Management Planning Committees and ensure that they have appropriate arrangements for services to stay connected for 72 hours without network power supply."]
[null,2.2000000000000002,"Implement process and technology changes to reduce call traffic and allow greater time for restoration effort.",13,"To quickly address unreliable power supply to known areas at risk of prolonged power outages, the Minister for Energy should apply a licence condition for AusNet to improve reliability of specified feeders and install network connection points to enable rapid installation of temporary generation in key townships."]
[null,5.0999999999999996,"Deliver the recommendations from the Outage Tracker review. ",16,"DEECA in conjunction with distribution businesses formalise mutual aid arrangements between all businesses to support effective management of prolonged power outage events to reduce time to restore outcomes for customers. Arrangements should include early consideration of mutual aid when a prolonged power outage event is likely to last more than 48 hours. "]
[null,5.2,"Create and customer-test a backup tool to provide customers with information required under the Electricity Distribution Code of Practice in the event of Outage Tracker failure.",17,"Distribution businesses to inform DEECA of properties with defect notices to support community recovery planning. DEECA work with peak bodies to ensure coordinated community recovery planning."]
[null,5.3,"Develop and test improvements to Interactive Voice Response and implement additional methods (for example web chat services) for customers to make enquiries, to increase customers’ access to information during a widespread outage.",18,"The Minister for Energy and Resources undertake an independent review of distribution businesses response to the next prolonged power outage event(s) against the recommendations and observations of the Network Outage Review with a view to identifying and removing barriers to achieving better outcomes for the community."]
[null,5.5,"Work with retailers, the Essential Services Commission and Victorian Government to ensure customer contact details are current and accurate."]
[null,6.2,"Develop a communication approach with local governments and community groups during major unplanned outage events, especially for when telecommunications are lost."]
[null,6.3,"Develop a mechanism to scale up media and communications capacity to provide surge capacity for communications, media response and enquiries."]
[null,6.4,"Review preparedness campaigns to help customers understand best courses of action and sources of information during an outage."]
[null,8.1,"Define regional emergency roles and equip these roles with points of contact and training."]
[null,8.1999999999999993,"Equip on-the-ground support with response vehicles and tailored engagement plans."]
[null,8.3000000000000007,"Strengthen relationships with local governments and support their development of emergency action plans."]

{"sheet":"Role descriptions","index":1,"n_rows":1,"n_cols":1,"rows_kept":1,"cut":false,"hidden":false,"merged":[]}
["Role descriptions of the 3 new roles included in the Emergency Management Specialist component of the step change"]