{"text_format":"1","workbook":"xlsx","n_sheets":11,"sheets":["Cover","Contents","1a. STPIS Reliability","1b. STPIS Customer Service","1c. STPIS Daily Performance","1f. STPIS GSL","3. Outcomes customer service ","5b. Network data feeder","5d. Network data planned outage","Amendments","Work sheet"],"not_rendered":{"charts":0,"images":2,"macros":0,"external_links":5,"defined_names":171,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Cover","index":0,"n_rows":42,"n_cols":6,"rows_kept":42,"cut":false,"hidden":false,"merged":[[12,0,12,6],[13,0,13,6],[14,0,14,6],[15,0,15,6],[16,0,16,6],[21,2,21,4],[31,1,31,2],[34,1,34,2],[30,1,30,2],[24,2,24,4],[25,2,25,4],[23,2,23,4],[30,3,30,6],[31,3,31,6],[34,3,34,6],[41,1,41,5],[35,1,35,2],[39,1,39,5],[40,1,40,5],[35,3,35,6]]}
[]
[]
[null,null,null,"Amendments made on 6 August 2014."]
[null,null,null,"Click here for details."]
[]
[]
[]
["Distribution Network Service Provider"]
["Annual reporting template"]
[]
["This template is to be used by a DNSP to fulfil its annual reporting obligations to the AER. "]
[]
["Colour coding of input sheets:"]
[" Dark blue - Headings"]
["Yellow - Input cells"]
["Grey - No inputs required"]
[]
["Leave coloured cells blank if no information exists - PLEASE DO NOT ENTER TEXT unless specifically requested to do so."]
["All dollar amounts are to be unrounded, and in nominal terms."]
[]
[]
["DNSP - trading name:",null,"ActewAGL"]
[]
["DNSP - Australian business number: ",null,"76 670 568 688"]
[]
["Reporting year:",null,"2013-14"]
[]
[]
[]
[]
["Business address","Address",null,"40 Bunda Street"]
[null,"Suburb",null,"Canberra"]
[null,null,"State","ACT","Postcode",2601]
[]
["Postal address","Address",null,"GPO Box 366"]
[null,"Suburb",null,"Canberra"]
[null,null,"State","ACT","Postcode",2601]
[]
[]
["Contact name/s","Robert Walker"]
["Contact phone/s","02 6248 3847"]
["Contact email address/s","Robert.Walker@actewagl.com.au"]

{"sheet":"Contents","index":1,"n_rows":16,"n_cols":5,"rows_kept":16,"cut":false,"hidden":false,"merged":[[3,2,3,4],[4,2,4,4]]}
[" "]
[]
[]
[null,null,"Electricity DNSP Annual Reporting Template"]
[null,null,"Table of contents"]
[]
[]
[null,null,"Cover sheet",null,"3. Quality of service and customer service"]
[null,null,"1. Service Target Performance Incentive Scheme",null,"4. General Information (deleted)"]
[null,null,"1a. STPIS - Reliability",null,"5. Outages"]
[null,null,"1b. STPIS - Customer service",null,"5a. Network data - outages (deleted)"]
[null,null,"1c. STPIS - Daily performance ",null,"5b. Network data - feeder reliability"]
[null,null,"1d. STPIS - MED threshold (deleted)",null,"5c. Network data - outages (deleted) "]
[null,null,"1e. STPIS - Exclusions (deleted)",null,"5d. Network data - planned outages"]
[null,null,"1f. STPIS - GSL",null,"6. Weighted average cost of debt (deleted)"]
[null,null,"2. Demand (deleted)",null,"7. Asset installation (deleted)"]

{"sheet":"1a. STPIS Reliability","index":2,"n_rows":25,"n_cols":8,"rows_kept":25,"cut":false,"hidden":false,"merged":[[3,7,3,9],[14,7,14,9],[5,1,5,3]]}
[null,{"$f":"[3]Cover!C22","v":"ActewAGL"}]
[null,"STPIS Data Reporting"]
[null,{"$f":"Cover!C26","v":"2013-14"}]
[null,"Reliability"]
[]
[null,"This information is collected to inform the application of the STPIS to the DNSP in future regulatory periods. The information is also collected to monitor network performance, and may be used in performance reports."]
[]
[null,"Table 1: SAIDI"]
[]
[null,"Unplanned SAIDI","CBD","Urban","Rural short","Rural long","Whole network"]
[null,"Total",null,25.094999999999999,56.207999999999998,null,28.486999999999998]
[null,"Total - after removing excluded events",null,23.45,54.23,null,26.806000000000001,"Excluding MED days"]
[]
[null,"Table 2: SAIFI"]
[]
[null,"Unplanned SAIFI","CBD","Urban","Rural short","Rural long","Whole network"]
[null,"Total",null,47.5,81.3,null,51.2]
[null,"Total - after removing excluded events",null,46,80.900000000000006,null,49,"Excluding MED days"]
[]
[null,"Table 3: Average distribution customer numbers"]
[]
[null,null,"CBD","Urban","Rural short","Rural long","Whole network"]
[null,"Customer numbers start of period",null,158178,19078,null,177256]
[null,"Customer numbers end of period",null,160308,19894,null,180202]
[null,"Average distribution customer numbers",null,{"$f":"(D23+D24)/2","v":159243},{"$f":"(E23+E24)/2","v":19486},null,{"$f":"(G23+G24)/2","v":178729}]

{"sheet":"1b. STPIS Customer Service","index":3,"n_rows":40,"n_cols":4,"rows_kept":40,"cut":false,"hidden":false,"merged":[[3,4,3,6],[16,1,16,2],[5,1,5,3]]}
[null,{"$f":"[3]Cover!C22","v":"ActewAGL"}]
[null,"STPIS Data Reporting"]
[null,{"$f":"Cover!C26","v":"2013-14"}]
[null,"Customer service"]
[]
[null,{"$f":"[4]Purpose!$J$167","v":"This information is collected to inform the application of the STPIS to the DNSP in future regulatory periods. The information is also collected to monitor network performance, and may be used in performance reports."}]
[]
[null,"Table 1:  Telephone answering"]
[]
[null,"Telephone answering","Total - after removing excluded events","Total"]
[null,"Total number of calls",31627,32325]
[null,"Number of calls answered within 30 seconds",26157]
[null,"Percentage of calls answered within 30 seconds",{"$f":"C12/C11","v":0.82704651089259174}]
[]
[null,"Table 2:   New connections"]
[]
[null,"Note: this is for newly energised properties only"]
[]
[null,"New connections"]
[null,"Number of new connections"]
[null,"Number of new connections not provided on or before the agreed date"]
[null,"Percentage of new connections not provided on or before the agreed date "]
[]
[null,"Table 3:  Streetlight repair"]
[]
[null,"Streetlight repair"]
[null,"Total number of streetlights"]
[null,"Total number of streetlight faults"]
[null,"Total number of streetlight faults reported by person who is the occupier of an immediately neighbouring residence or is the proprietor of an immediately neighbouring business"]
[null,"Faulty streetlights not repaired within 5 days of fault report or agreed date"]
[null,"Percentage of faulty streetlights not repaired within 5 days of fault report or agreed date"]
[]
[null,"Table 4:  Response to written enquiries"]
[]
[null,"Note: this does not include Saturdays, Sundays and Public holidays"]
[]
[null,"Response to written enquiries"]
[null,"Number of written enquiries"]
[null,"Number of written enquiries not responded to in 5 days"]
[null,"Percentage of written enquiries not responded to in 5 days"]

{"sheet":"1c. STPIS Daily Performance","index":4,"n_rows":376,"n_cols":6,"rows_kept":376,"cut":false,"hidden":false,"merged":[[9,2,9,3],[5,1,5,5],[8,1,8,9]]}
[null,{"$f":"[3]Cover!C22","v":"ActewAGL"}]
[null,"STPIS Data Reporting ",null,null,null,"2012-07-01"]
[null,{"$f":"Cover!C26","v":"2013-14"},null,null,null,"2013-07-01"]
[null,"Daily Performance"]
[]
[null,"This information is collected to inform the application of the STPIS to the DNSP in future regulatory periods. The information is also collected to monitor network performance, and may be used in performance reports."]
[]
[null,"Table 1: Daily performance data (Unplanned SAIDI, Unplanned SAIFI)"]
[null,"Note: the excluded events to be removed from the data refer only to events listed in clause 3.3(a) of the STPIS, with respect to reliability data, and in clause 5.4(a) of the STPIS with respect to customer service parameters."]
[null,null,"Customer service"]
[null,"Date","Total number of calls (after removing excluded events)","Total number of calls answered in 30 seconds (after removing excluded events)"]
[null,{"$f":"IF(B3=\"2012-13\",F2,F3)","v":"2013-07-01"},101,97]
[null,{"$f":"B12+1","v":"2013-07-02"},86,81]
[null,{"$f":"B13+1","v":"2013-07-03"},114,109]
[null,"2013-07-04",101,96]
[null,"2013-07-05",90,88]
[null,"2013-07-06",54,46]
[null,"2013-07-07",43,33]
[null,"2013-07-08",149,136]
[null,"2013-07-09",78,74]
[null,"2013-07-10",94,82]
[null,"2013-07-11",91,77]
[null,"2013-07-12",89,84]
[null,"2013-07-13",58,53]
[null,"2013-07-14",50,42]
[null,"2013-07-15",102,97]
[null,"2013-07-16",88,83]
[null,"2013-07-17",111,105]
[null,"2013-07-18",108,102]
[null,"2013-07-19",78,74]
[null,"2013-07-20",122,68]
[null,"2013-07-21",52,49]
[null,"2013-07-22",93,87]
[null,"2013-07-23",108,98]
[null,"2013-07-24",86,74]
[null,"2013-07-25",107,104]
[null,"2013-07-26",77,70]
[null,"2013-07-27",46,39]
[null,"2013-07-28",36,31]
[null,"2013-07-29",126,107]
[null,"2013-07-30",85,78]
[null,"2013-07-31",65,60]
[null,"2013-08-01",77,72]
[null,"2013-08-02",79,75]
[null,"2013-08-03",30,29]
[null,"2013-08-04",28,26]
[null,"2013-08-05",110,77]
[null,"2013-08-06",213,128]
[null,"2013-08-07",84,80]
[null,"2013-08-08",84,79]
[null,"2013-08-09",106,96]
[null,"2013-08-10",29,27]
[null,"2013-08-11",17,17]
[null,"2013-08-12",136,123]
[null,"2013-08-13",114,105]
[null,"2013-08-14",105,99]
[null,"2013-08-15",90,77]
[null,"2013-08-16",94,85]
[null,"2013-08-17",49,45]
[null,"2013-08-18",52,41]
[null,"2013-08-19",107,96]
[null,"2013-08-20",111,105]
[null,"2013-08-21",80,80]
[null,"2013-08-22",77,73]
[null,"2013-08-23",63,59]
[null,"2013-08-24",40,37]
[null,"2013-08-25",20,18]
[null,"2013-08-26",88,86]
[null,"2013-08-27",94,87]
[null,"2013-08-28",80,73]
[null,"2013-08-29",99,94]
[null,"2013-08-30",102,87]
[null,"2013-08-31",29,27]
[null,"2013-09-01",19,16]
[null,"2013-09-02",100,90]
[null,"2013-09-03",104,94]
[null,"2013-09-04",113,103]
[null,{"$f":"B77+1","v":"2013-09-05"},102,90]
[null,"2013-09-06",66,57]
[null,"2013-09-07",46,45]
[null,"2013-09-08",21,19]
[null,"2013-09-09",143,108]
[null,"2013-09-10",71,67]
[null,"2013-09-11",84,79]
[null,"2013-09-12",110,93]
[null,"2013-09-13",95,80]
[null,"2013-09-14",42,40]
[null,"2013-09-15",28,25]
[null,"2013-09-16",101,97]
[null,"2013-09-17",178,162]
[null,"2013-09-18",87,75]
[null,"2013-09-19",87,69]
[null,"2013-09-20",84,80]
[null,"2013-09-21",118,64]
[null,"2013-09-22",23,22]
[null,"2013-09-23",121,98]
[null,"2013-09-24",67,64]
[null,"2013-09-25",113,103]
[null,"2013-09-26",425,301]
[null,"2013-09-27",102,97]
[null,"2013-09-28",99,88]
[null,"2013-09-29",49,35]
[null,"2013-09-30",45,41]
[null,"2013-10-01",182,162]
[null,"2013-10-02",101,87]
[null,"2013-10-03",104,90]
[null,"2013-10-04",110,96]
[null,"2013-10-05",28,28]
[null,"2013-10-06",34,28]
[null,"2013-10-07",26,25]
[null,"2013-10-08",84,73]
[null,"2013-10-09",117,99]
[null,"2013-10-10",118,105]
[null,"2013-10-11",96,84]
[null,"2013-10-12",58,52]
[null,"2013-10-13",60,42]
[null,"2013-10-14",112,100]
[null,"2013-10-15",118,104]
[null,"2013-10-16",80,72]
[null,"2013-10-17",130,118]
[null,"2013-10-18",108,79]
[null,"2013-10-19",31,30]
[null,"2013-10-20",22,18]
[null,"2013-10-21",186,132]
[null,"2013-10-22",100,93]
[null,"2013-10-23",75,70]
[null,"2013-10-24",72,67]
[null,"2013-10-25",62,57]
[null,"2013-10-26",37,34]
[null,"2013-10-27",19,19]
[null,"2013-10-28",76,67]
[null,"2013-10-29",100,88]
[null,"2013-10-30",103,84]
[null,"2013-10-31",70,65]
[null,"2013-11-01",121,95]
[null,"2013-11-02",30,28]
[null,"2013-11-03",78,58]
[null,"2013-11-04",143,120]
[null,"2013-11-05",78,69]
[null,"2013-11-06",92,83]
[null,"2013-11-07",100,88]
[null,{"$f":"B141+1","v":"2013-11-08"},98,87]
[null,"2013-11-09",34,32]
[null,"2013-11-10",91,70]
[null,"2013-11-11",98,90]
[null,"2013-11-12",95,86]
[null,"2013-11-13",108,97]
[null,"2013-11-14",122,112]
[null,"2013-11-15",93,84]
[null,"2013-11-16",46,44]
[null,"2013-11-17",25,23]
[null,"2013-11-18",98,93]
[null,"2013-11-19",86,80]
[null,"2013-11-20",108,66]
[null,"2013-11-21",169,142]
[null,"2013-11-22",131,105]
[null,"2013-11-23",40,38]
[null,"2013-11-24",12,12]
[null,"2013-11-25",112,86]
[null,"2013-11-26",124,105]
[null,"2013-11-27",118,109]
[null,"2013-11-28",119,111]
[null,"2013-11-29",128,112]
[null,"2013-11-30",55,51]
[null,"2013-12-01",26,25]
[null,"2013-12-02",120,106]
[null,"2013-12-03",99,83]
[null,"2013-12-04",116,90]
[null,"2013-12-05",95,89]
[null,"2013-12-06",74,66]
[null,"2013-12-07",35,27]
[null,"2013-12-08",12,12]
[null,"2013-12-09",120,94]
[null,"2013-12-10",97,82]
[null,"2013-12-11",74,67]
[null,"2013-12-12",62,55]
[null,"2013-12-13",75,68]
[null,"2013-12-14",30,25]
[null,"2013-12-15",48,41]
[null,"2013-12-16",84,82]
[null,"2013-12-17",71,66]
[null,"2013-12-18",122,79]
[null,"2013-12-19",127,94]
[null,"2013-12-20",87,73]
[null,"2013-12-21",41,37]
[null,"2013-12-22",101,61]
[null,"2013-12-23",71,67]
[null,"2013-12-24",45,45]
[null,"2013-12-25",15,14]
[null,"2013-12-26",61,41]
[null,"2013-12-27",54,53]
[null,"2013-12-28",49,40]
[null,"2013-12-29",23,20]
[null,"2013-12-30",41,39]
[null,"2013-12-31",44,44]
[null,"2014-01-01",28,25]
[null,"2014-01-02",115,88]
[null,"2014-01-03",60,46]
[null,"2014-01-04",45,41]
[null,"2014-01-05",49,42]
[null,"2014-01-06",166,79]
[null,"2014-01-07",62,52]
[null,"2014-01-08",72,66]
[null,"2014-01-09",85,83]
[null,"2014-01-10",76,66]
[null,{"$f":"B205+1","v":"2014-01-11"},65,58]
[null,"2014-01-12",20,19]
[null,"2014-01-13",130,96]
[null,"2014-01-14",223,163]
[null,"2014-01-15",126,109]
[null,"2014-01-16",229,195]
[null,"2014-01-17",309,168]
[null,"2014-01-18",138,67]
[null,"2014-01-19",44,35]
[null,"2014-01-20",91,82]
[null,"2014-01-21",96,86]
[null,"2014-01-22",67,58]
[null,"2014-01-23",69,62]
[null,"2014-01-24",165,108]
[null,"2014-01-25",43,38]
[null,"2014-01-26",35,27]
[null,"2014-01-27",30,28]
[null,"2014-01-28",161,138]
[null,"2014-01-29",194,153]
[null,"2014-01-30",115,93]
[null,"2014-01-31",83,72]
[null,"2014-02-01",50,44]
[null,"2014-02-02",458,105]
[null,"2014-02-03",127,107]
[null,"2014-02-04",110,102]
[null,"2014-02-05",111,91]
[null,"2014-02-06",110,75]
[null,"2014-02-07",141,118]
[null,"2014-02-08",51,46]
[null,"2014-02-09",101,56]
[null,"2014-02-10",94,84]
[null,"2014-02-11",89,77]
[null,"2014-02-12",104,87]
[null,"2014-02-13",129,105]
[null,"2014-02-14",114,94]
[null,"2014-02-15",174,115]
[null,"2014-02-16",210,165]
[null,"2014-02-17",145,123]
[null,"2014-02-18",113,105]
[null,"2014-02-19",312,149]
[null,"2014-02-20",157,127]
[null,"2014-02-21",87,74]
[null,"2014-02-22",125,69]
[null,"2014-02-23",62,52]
[null,"2014-02-24",99,89]
[null,"2014-02-25",108,92]
[null,"2014-02-26",104,91]
[null,"2014-02-27",86,72]
[null,"2014-02-28",90,84]
[null,"2014-03-01",40,39]
[null,"2014-03-02",37,33]
[null,"2014-03-03",112,92]
[null,"2014-03-04",106,93]
[null,"2014-03-05",91,76]
[null,"2014-03-06",77,68]
[null,"2014-03-07",86,74]
[null,"2014-03-08",50,47]
[null,"2014-03-09",22,22]
[null,"2014-03-10",36,32]
[null,"2014-03-11",87,76]
[null,"2014-03-12",87,85]
[null,"2014-03-13",129,118]
[null,"2014-03-14",89,83]
[null,"2014-03-15",87,65]
[null,{"$f":"B269+1","v":"2014-03-16"},77,66]
[null,"2014-03-17",91,68]
[null,"2014-03-18",120,102]
[null,"2014-03-19",79,70]
[null,"2014-03-20",77,73]
[null,"2014-03-21",84,74]
[null,"2014-03-22",51,44]
[null,"2014-03-23",23,23]
[null,"2014-03-24",115,101]
[null,"2014-03-25",106,92]
[null,"2014-03-26",87,81]
[null,"2014-03-27",83,81]
[null,"2014-03-28",77,67]
[null,"2014-03-29",42,39]
[null,"2014-03-30",30,23]
[null,"2014-03-31",76,66]
[null,"2014-04-01",79,72]
[null,"2014-04-02",63,60]
[null,"2014-04-03",65,63]
[null,"2014-04-04",102,98]
[null,"2014-04-05",22,20]
[null,"2014-04-06",37,23]
[null,"2014-04-07",113,105]
[null,"2014-04-08",105,95]
[null,"2014-04-09",85,75]
[null,"2014-04-10",91,83]
[null,"2014-04-11",130,60]
[null,"2014-04-12",101,81]
[null,"2014-04-13",27,21]
[null,"2014-04-14",92,83]
[null,"2014-04-15",82,69]
[null,"2014-04-16",86,75]
[null,"2014-04-17",52,47]
[null,"2014-04-18",10,10]
[null,"2014-04-19",11,10]
[null,"2014-04-20",33,25]
[null,"2014-04-21",28,25]
[null,"2014-04-22",71,58]
[null,"2014-04-23",68,63]
[null,"2014-04-24",55,49]
[null,"2014-04-25",29,29]
[null,"2014-04-26",30,30]
[null,"2014-04-27",24,23]
[null,"2014-04-28",47,42]
[null,"2014-04-29",163,128]
[null,"2014-04-30",90,63]
[null,"2014-05-01",79,73]
[null,"2014-05-02",69,58]
[null,"2014-05-03",49,45]
[null,"2014-05-04",29,24]
[null,"2014-05-05",104,71]
[null,"2014-05-06",93,74]
[null,"2014-05-07",79,75]
[null,"2014-05-08",84,74]
[null,"2014-05-09",63,57]
[null,"2014-05-10",30,29]
[null,"2014-05-11",16,14]
[null,"2014-05-12",61,55]
[null,"2014-05-13",55,51]
[null,"2014-05-14",83,79]
[null,"2014-05-15",62,56]
[null,"2014-05-16",51,46]
[null,"2014-05-17",45,36]
[null,"2014-05-18",22,20]
[null,{"$f":"B333+1","v":"2014-05-19"},94,88]
[null,"2014-05-20",35,33]
[null,"2014-05-21",83,80]
[null,"2014-05-22",102,89]
[null,"2014-05-23",81,68]
[null,"2014-05-24",47,44]
[null,"2014-05-25",22,21]
[null,"2014-05-26",109,90]
[null,"2014-05-27",118,109]
[null,"2014-05-28",92,75]
[null,"2014-05-29",76,68]
[null,"2014-05-30",67,62]
[null,"2014-05-31",61,56]
[null,"2014-06-01",18,16]
[null,"2014-06-02",88,73]
[null,"2014-06-03",264,99]
[null,"2014-06-04",94,81]
[null,"2014-06-05",101,77]
[null,"2014-06-06",69,64]
[null,"2014-06-07",36,34]
[null,"2014-06-08",109,25]
[null,"2014-06-09",44,42]
[null,"2014-06-10",76,68]
[null,"2014-06-11",98,74]
[null,"2014-06-12",95,86]
[null,"2014-06-13",91,82]
[null,"2014-06-14",35,34]
[null,"2014-06-15",107,24]
[null,"2014-06-16",137,106]
[null,"2014-06-17",116,105]
[null,"2014-06-18",110,62]
[null,"2014-06-19",112,91]
[null,"2014-06-20",86,73]
[null,"2014-06-21",30,27]
[null,"2014-06-22",12,11]
[null,"2014-06-23",164,113]
[null,"2014-06-24",191,147]
[null,"2014-06-25",109,89]
[null,"2014-06-26",143,103]
[null,"2014-06-27",110,83]
[null,"2014-06-28",63,56]
[null,"2014-06-29",52,42]
[null,"2014-06-30",102,91]

{"sheet":"1f. STPIS GSL","index":5,"n_rows":48,"n_cols":11,"rows_kept":48,"cut":false,"hidden":false,"merged":[[22,1,22,6],[3,7,3,9],[7,1,7,6],[9,1,10,7],[14,1,14,6],[15,1,15,6],[16,1,16,6],[5,1,5,3],[17,1,17,6],[18,1,18,6],[19,1,19,6],[20,1,20,6],[21,1,21,6],[34,1,34,6],[23,1,23,6],[24,1,24,6],[25,1,25,6],[26,1,26,6],[27,1,27,6],[28,1,28,6],[29,1,29,6],[30,1,30,6],[31,1,31,6],[32,1,32,6],[33,1,33,6],[46,1,46,6],[35,1,35,6],[36,1,36,6],[37,1,37,6],[38,1,38,6],[39,1,39,6],[40,1,40,6],[41,1,41,6],[42,1,42,6],[43,1,43,6],[44,1,44,6],[45,1,45,6]]}
[null,{"$f":"[3]Cover!C22","v":"ActewAGL"}]
[null,"STPIS Data Reporting",null,null,null,null,null,null,null,null,"."]
[null,{"$f":"Cover!C26","v":"2013-14"}]
[null,"Guaranteed Service Level"]
[]
[null,"This information is collected to inform the application of the STPIS to the DNSP in future regulatory periods. The information is also collected to monitor network performance, and may be used in performance reports."]
[]
[null,"Did the AER's GSL Scheme apply at any time during the regulatory year?",null,null,null,null,null,"No"]
[]
[null,"If the AER's GSL scheme applied at any time during the regulatory year, table 1 must be completed. Do not complete table 1 if the AER's GSL scheme did not apply during the regulatory year. "]
[]
[]
[null,"Table 1: Guaranteed service levels - AER GSL scheme"]
[]
[null,"Reliability of supply"]
[null,"Frequency of interruptions CBD feeders – 9 interruptions"]
[null,"Low reliability payments - 9 interruptions - ($)"]
[null,"Frequency of interruptions Urban feeders – 9 interruptions"]
[null,"Low reliability payments - 9 interruptions - ($)"]
[null,"Frequency of interruptions Rural (short and long) feeders – 15 interruptions"]
[null,"Low reliability payments - 15 interruptions - ($)"]
[null,"Duration of interruptions CBD feeders – 12 hours"]
[null,"Low reliability payments - 12 hours - ($)"]
[null,"Duration of interruptions urban feeders – 12 hours"]
[null,"Low reliability payments - 12 hours - ($)"]
[null,"Duration of interruptions Rural (short and long) feeders – 18 hours"]
[null,"Low reliability payments - 18 hours - ($)"]
[null,"Total duration of interruptions Level 1 – 20 hours"]
[null,"Low reliability payments - 20 hours - ($)"]
[null,"Total duration of interruptions Level 2 – 30 hours"]
[null,"Low reliability payments - 30 hours - ($)"]
[null,"Total duration of interruptions Level 3 – 60 hours"]
[null,"Low reliability payments - 60 hours - ($)"]
[null,"Street lights"]
[null,"Streetlight repair 5 days - GSL payments - number"]
[null,"Street lights - GSL payments - ($)"]
[null,"New connections "]
[null,"Connections made"]
[null,"Connection not made on or before the day agreed - number"]
[null,"Connection not made on or before the day agreed - ($)"]
[null,"Connections - GSL payments - 1-6 day delay - number"]
[null,"Connections - GSL payments - 1-6 day delay - ($)"]
[null,"Connections - GSL payments - 7+ day delay - number"]
[null,"Connections - GSL payments - 7+ day delay - ($)"]
[null,"Planned interruptions"]
[null,"Notice of planned interruptions -  4 days not given - number"]
[null,"Notice of planned interruptions -  4 days not given - ($)"]
[null,"Total GSL payments payable under the AER's GSL scheme ($)",null,null,null,null,null,{"$f":"SUM(H19,H21,H25,H27,H29,H31,H33,H36,H40,H47)","v":0}]

{"sheet":"3. Outcomes customer service ","index":6,"n_rows":69,"n_cols":8,"rows_kept":69,"cut":false,"hidden":false,"merged":[[4,1,4,6],[60,1,60,6],[50,1,50,6],[51,1,51,6],[52,1,52,6],[53,1,53,6],[54,1,54,6],[55,1,55,6],[8,1,8,6],[9,1,9,6],[10,1,10,6],[12,1,12,6],[42,1,42,6],[14,1,14,6],[15,1,15,6],[16,1,16,6],[17,1,17,6],[30,1,30,6],[31,1,31,6],[32,1,32,6],[11,1,11,6],[13,1,13,6],[22,1,22,6],[26,1,26,6],[27,1,27,6],[18,1,18,6],[19,1,19,6],[20,1,20,6],[21,1,21,6],[29,1,29,6],[28,1,28,6],[33,1,33,6],[34,1,34,6],[56,1,56,6],[49,1,49,6],[58,1,58,6],[35,1,35,6],[48,1,48,6],[36,1,36,6],[37,1,37,6],[38,1,38,6],[39,1,39,6],[65,1,65,6],[66,1,66,6],[67,1,67,6],[68,1,68,6],[40,1,40,6],[41,1,41,6],[43,1,43,6],[44,1,44,6],[64,1,64,6],[62,1,62,6],[63,1,63,6],[61,1,61,6],[57,1,57,6],[59,1,59,6]]}
[null,{"$f":"Cover!C22","v":"ActewAGL"}]
[null,"Customer Service "]
[null,{"$f":"Cover!C26","v":"2013-14"}]
[]
[null,"This information is used to monitor the service performance of the DNSP, and assist the AER understand service outcomes for customers. The information will inform the AER’s assessment of future service improvement expenditure proposals by the DNSP. The information may be used in performance reports."]
[]
[null,"Table 1: Quality of supply"]
[null,null,null,null,null,null,null,{"$f":"$B$3","v":"2013-14"}]
[null,"Over voltage events - due to high voltage injection"]
[null,"Customers receiving over-voltage - due to high voltage injection"]
[null,"Over voltage events - due to lightning"]
[null,"Customers receiving over-voltage - due to lightning"]
[null,"Over voltage events - due to voltage regulation or other cause"]
[null,"Customers receiving over-voltage - due to voltage regulation or other cause"]
[null,"Voltage variations - steady state (zone sub)"]
[null,"Voltage variations - one minute (zone sub)"]
[null,"Voltage variations - 10 seconds (zone sub) Min<0.7"]
[null,"Voltage variations - 10 seconds (zone sub) Min<0.8"]
[null,"Voltage variations - 10 seconds (zone sub) Min<0.9"]
[null,"Voltage variations - steady state (feeder)"]
[null,"Voltage variations - % zone subs monitored"]
[null,"Voltage variations - % feeders monitored"]
[null,"Customers - quality of supply improvement"]
[]
[null,"Table 2: Complaints - technical quality of supply"]
[null,null,null,null,null,null,null,{"$f":"$B$3","v":"2013-14"}]
[null,"Complaints - technical quality of supply - number",null,null,null,null,null,40]
[null,"Complaints by category (%)"]
[null,"Low voltage supply"]
[null,"Voltage dips"]
[null,"Voltage swell"]
[null,"Voltage spike (impulsive transient)"]
[null,"Waveform distortion"]
[null,"TV or radio interference"]
[null,"Noise from appliances"]
[null,"Other"]
[null,"Complaints by Likely Cause (%)"]
[null,"Network equipment faulty"]
[null,"Network interference by NSP equipment"]
[null,"Network interference by another customer"]
[null,"Network limitation"]
[null,"Customer internal problem"]
[null,"No problem identified"]
[null,"Environmental"]
[null,"Other"]
[]
[null,"Table 3: Customer service"]
[null,null,null,null,null,null,null,{"$f":"$B$3","v":"2013-14"}]
[null,"Timely provision of services"]
[null,"Connections made",null,null,null,null,null,1737]
[null,"Connections not made on agreed date",null,null,null,null,null,31]
[null,"Timely repair of faulty streetlights"]
[null,"Streetlights - average monthly number \"out\""]
[null,"Streetlights - not repaired by \"fix by\" date"]
[null,"Streetlights - average number of days to repair"]
[null,"Total streetlights"]
[null,"Call Centre Performance (number, unless stated)"]
[null,"Calls to call centre fault line",null,null,null,null,null,32325]
[null,"Calls to fault line not answered within 30 seconds",null,null,null,null,null,4365]
[null,"Calls to fault line - average waiting time before call answered",null,null,null,null,null,"27 seconds"]
[null,"Calls abandoned - percentage",null,null,null,null,null,5.57E-2]
[null,"Call centre - number of overload events",null,null,null,null,null,0]
[null,"Customer complaints (number)"]
[null,"Complaint - reliability of supply"]
[null,"Complaint - technical quality of supply"]
[null,"Complaint - administrative process or customer service"]
[null,"Complaint - connection or augmentation"]
[null,"Complaint - other"]
[null,"Total complaints",null,null,null,null,null,484]

{"sheet":"5b. Network data feeder","index":7,"n_rows":23,"n_cols":19,"rows_kept":23,"cut":false,"hidden":false,"merged":[[4,1,4,5]]}
[null,{"$f":"[5]Cover!C22","v":"ActewAGL"}]
[null,"Annual Feeder Reliability"]
[null,{"$f":"Cover!C26","v":"2013-14"}]
[]
[null,"The information in templates 5b and 5d is used to monitor network performance and service outcomes for network customers. It will inform the AER's review of service improvement expenditure in future regulatory periods."]
[]
[null,"Table 1: Annual Feeder Reliability Data"]
[]
[null,"Feeder ID / name","Outage ID","Geographical description of feeder","Feeder classification","Cause of event","Length of distribution lines - high voltage - overhead","Length of distribution lines - high voltage - underground","Unplanned customer minutes off supply (Mins)","Energy not supplied (unplanned)\n(MWh)","Energy not supplied (planned)\n(MWh)","Number of unplanned outages","Unplanned customer minutes off-supply (including excluded events and MEDs)","Unplanned customer minutes off-supply\n(after removing excluded events and MED)","Unplanned interruptions\n(SAIFI) (including excluded events and MEDs)","Unplanned interruptions (SAIFI)\n(after removing excluded events and MEDs)","Number of planned outages","Planned customer minutes off-supply","Planned interruptions\n(SAIFI)"]
[null,"Ebden",0,"ACT","Urban","Multiple",2.0569999999999999,7.2990000000000004,375417.59999999998,11.3,13.8,35,375417.59999999998,218908.2,4.5465740339999998,3.3986749999999999,48,459582,1.0616494999999999]
[null,"MacKenzie",0,"ACT","Rural short","Multiple",4.1139999999999999,24.207000000000001,339455.4,10.199999999999999,4.4000000000000004,34,339455.4,318875.40000000002,21.457236890000001,21.31140864,33,145530,3.0317229999999999]
[null,"Miller",0,"ACT","Urban","Multiple",4.1749999999999998,15.332000000000001,246519,7.4,4,33,246519,246519,2.6312924629999999,2.6312924999999998,11,133272,0.44964720000000002]
[null,"Athllon",0,"ACT","Urban","Multiple",8.0830000000000002,6.0839999999999996,211724.4,6.4,0.2,19,211724.4,208648.8,2.087783752,2.0404846339999998,4,7872,0.52004300000000003]
[null,"Macrossan",0,"ACT","Rural short","Multiple",3.4729999999999999,29.34,133209,4,3.5,25,133209,133209,13.353896300000001,13.353896300000001,26,115182,2.7147469000000002]
[null,"Elkington",0,"ACT","Urban","Multiple",7.875,2.5489999999999999,128930.4,3.9,1.7,23,128930.4,128930.4,2.0249980320000001,2.0249980320000001,10,54870,1.9E-2]
[null,"Cotter11kV",0,"ACT","Rural short","Multiple",3.089,48.652999999999999,121853.4,3.7,0.5,19,121853.4,121853.4,5.5675318020000004,5.5675318020000004,24,16812,0.40900140000000001]
[null,"Matthews",0,"ACT","Rural short","Multiple",11.207000000000001,98.506,121248,3.7,1,7,121248,121248,8.3231788550000001,8.3231788550000001,15,32454,1.5184177999999999]
[null,"Lander",0,"ACT","Urban","Multiple",0,2.8029999999999999,116205,3.5,0.7,12,116205,116205,1.7789287439999999,1.7789287439999999,5,22968,0.900563]
[null,"Sturt",0,"ACT","Urban","Multiple",5.98,3.2869999999999999,111651,3.4,1.3,26,111651,111613.2,0.88217108099999997,0.88153689999999996,8,44100,0.1604524]
[]
[]
[]
[null,null,"Outage ID",null,null,null,null,null,"Planned customer minutes off supply (Mins)"]

{"sheet":"5d. Network data planned outage","index":8,"n_rows":12,"n_cols":7,"rows_kept":12,"cut":false,"hidden":false,"merged":[[3,7,3,9],[6,1,6,2],[8,2,8,6],[4,1,4,4]]}
[null,{"$f":"[5]Cover!C22","v":"ActewAGL"}]
[null,"Planned Outages"]
[null,{"$f":"Cover!C26","v":"2013-14"}]
[]
[null,"The information in templates 5b and 5d is used to monitor network performance and service outcomes for network customers. It will inform the AER's review of service improvement expenditure in future regulatory periods."]
[]
[null,"Table 1: Planned outages"]
[]
[null,null,"Network categorisation"]
[null,"Planned outages","CBD","Urban","Rural short","Rural long","Whole network"]
[null,"SAIDI  - after removing excluded events",null,40.1,33.24,null,39.35]
[null,"SAIFI  - after removing excluded events",null,18,16,null,17]

{"sheet":"Amendments","index":9,"n_rows":15,"n_cols":4,"rows_kept":15,"cut":false,"hidden":false,"merged":[[3,1,3,2],[4,1,4,2],[3,3,4,3],[5,1,5,2]]}
[]
[null,"Amendments - RIN rationalisation"]
[]
[null,"Information no longer required from Annual Reporting RIN",null,"Reasoning"]
[null,"(workbook/worksheet/table/row-column-cell)"]
[null,"Non-financial information templates"]
[null,"1c. STPIS Daily performance (excl customer service data)","All SAIDI, SAIFI and MED information – cols C-V, Y","Information in Category analysis RIN  Worksheet 6.3"]
[null,"1d. STPIS MED threshhold","Entire worksheet","Information derived from Category analysis RIN Worksheet 6.3"]
[null,"1e. STPIS Exclusions","Entire worksheet","Information in Category analysis RIN Table 6.3.1"]
[null,"2. Demand","Entire worksheet","Information in Category analysis RIN  Worksheets 5.3 and 5.4"]
[null,"4. General information","Entire worksheet","•         Information in Benchmarking RIN Tables 5.1.1, 5.2.1, 5.2, 5.2.2\n•         Information in Benchmarking RIN Tables 7.3\n•         Information in Benchmarking RIN Tables 8.3\n•         Information in Category analysis RIN  Worksheet 2.11, 5.2\n•         Redundant Information"]
[null,"5a Network data outages ","Entire worksheet","Information in Category analysis RIN  Worksheet 6.3"]
[null,"5c Causes of outages","Entire worksheet","Information in Category analysis RIN  Worksheet 6.3"]
[null,"6. Weighted average cost of debt","Entire worksheet","Redundant Information "]
[null,"7. Asset installation","Entire worksheet","Information in Category analysis RIN  Worksheet 5.2"]

{"sheet":"Work sheet","index":10,"n_rows":0,"n_cols":0,"rows_kept":0,"cut":false,"hidden":false,"merged":[]}