Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

AER writes to retailers to confirm expectations regarding continuation of energy bill relief messages

The AER has confirmed retailers must continue to include specified messages on electricity bills in line with the Better Bills Guideline (section 37).
Communications

AER requires retailers to include additional information on bills

AER makes a decision under Better Bills Guideline requiring energy retailers that re-use plan names to provide additional information on bills.
Communications

Our open letter to the energy sector and new strategy to support customers affected by family violence

Read the AER's open letter to the energy sector and strategy to support a safer energy market following release of the Designed to Disrupt discussion paper.
Communications

AER is consulting on a new minimum disconnection amount for the National Energy Customer Framework

We are consulting on a new minimum disconnection amount, with submissions closing on Wednesday, 18 June 2025.
Communications

AER releases findings from Review of payment difficulty protections in the National Energy Customer Framework

The findings from our Review of payment difficulty protections in the National Energy Customer Framework identify 13 opportunities to strengthen protections.
Communications

AER is reviewing four retail guidelines in 2025 and 2026

View our timeline for review of enforceable guidelines that apply to authorised retailers operating in the ACT, NSW, Queensland, South Australia and Tasmania.
Communications

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