Contact us

AER Contact details

General inquiries

Please call 1300 585 165 (Australian callers) or + 612 6243 1305 (overseas callers), and staff will organise for an AER officer to contact you within 48 hours.

Email us at: AERInquiry@aer.gov.au

Postal address:
GPO Box 520
Melbourne VIC 3001

Phone and fax numbers
Tel: (03) 9290 1800
Fax: (03) 9290 1457

13 and 1300 numbers and costs

The cost of making telephone calls to numbers beginning with 13 and 1300 is often different from the cost of a local call.

The cost of a local call depends on:

  • the telephone company that provides your fixed telephone service
  • the local/long distance call plan that you have joined

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and the contract/plan you have.

Calls made from a mobile may be charged at a timed rate. Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Indigenous Infoline 1300 303 143

For information in languages other than English call 13 1450 and ask for 1300 585 165

National relay service

If you have hearing or speech difficulties, contact the national Relay Services by calling:

  • 133 677 for TTY users, or
  • 1300 555 727 for Speak and Listen and state that you want to contact the AER on 1300 585 165
  • Internet relay users connect to the National Relay Service and ask for 1300 585 165

AER website subscription service

The AER has introduced a new self-managed subscription service. The service will enable targeted and more effective communication with our stakeholders. For example, if a stakeholder is interested only in retail issues, updates from the AER can be restricted to this area. Email notification will be provided whenever the AER updates information in the selected categories. Notification timing and format of the email alerts can be specified and subscription details changed at any time.

Subscribe to AER subscription service

Office addresses

Melbourne office (AER head office)

Street address:
Level 35 The Tower
360 Elizabeth Street
Melbourne Central
Melbourne VIC 3000
Tel: (03) 9290 1800

Postal address:
GPO Box 520
Melbourne VIC 3001

Adelaide office

Street address:
Level 2
19 Grenfell Street
Adelaide SA 5000

Postal address:
GPO Box 922
Adelaide SA 5001
Tel: (08) 8213 3444

Brisbane office

Street address:
Level 24
400 George Street
Brisbane QLD 4000
Tel: (07) 3835 4666

Postal address:
PO Box 12241
George Street Post Shop
Brisbane QLD 4003

Canberra office

Street address:
Level 7
New Acton Nishi Building
2 Phillip Law Street
Canberra ACT 2601
Tel: (02) 6243 1111

Postal address:
GPO Box 3131
Canberra ACT 2601

Sydney office

Street address:
Level 20
175 Pitt Street
Sydney NSW 2000
Tel: (02) 9290 9133

Postal address:
GPO Box 3648
Sydney NSW 2001

Executive contacts

Postal address
Andrew Reeves
Chairman
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Michelle Groves
CEO
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone and fax
Tel: (03) 9290 1422
Fax: (03) 9290 1457

Branch contacts

Network Regulation Branch contact

The Network Regulation Branch undertakes network determinations for each of the electricity and gas networks/pipelines where the AER is the economic regulator.

Postal address:
Warwick Anderson
General Manager
Network Regulation North Branch
Australian Energy Regulator
GPO Box 3131
Canberra ACT 2601
 

Phone and fax
Tel: (02) 6243 1240
Fax: (02) 6243 1205

Network Operations and Development Branch contact

The Network Operations and Development Branch deals with aspects of the economic regulation of networks (other than determinations) including: network access, exemptions, monitoring and reporting on network businesses performance, network pricing, assessment of cost pass-throughs and contingent projects, and development and review of incentive schemes and other guidelines.

Postal address:
Chris Pattas
General Manager
Network Operations and Development Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
 

Phone and fax
Tel: (03) 9290 1436
Fax: (03) 9290 1457

Wholesale Markets branch contact

The Wholesale Markets Branch monitors the wholesale electricity and gas markets, and is responsible for enforcement and compliance in these markets.

Postal address:
Tom Leuner
General Manager
Wholesale Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001
 

Phone and fax
Tel: (03) 9290 1890
Fax: (03) 9290 1457

Retail Markets branch contact

The Retail Markets Branch is responsible for the AER's functions under the National Energy Retail Law in the ACT, Tasmania, South Australia and New South Wales. The AER enforces compliance with retail legislation, authorises retailers to sell energy, approves retailers’ policies for dealing with customers in hardship, administers a national retailer of last resort scheme, reports on retailer performance, educates consumers and small businesses about their energy rights, and manages the energy price comparison website, Energy Made Easy.

Postal address:
Jacqui Thorpe
Acting General Manager
Retail Markets Branch
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone and fax
Tel: (03) 9290 1994
Fax: (03) 9290 1457

Confidential material

If confidential material is mailed to the AER, do so using registered post. The AER accepts no responsibility for the loss of documents for which it has not signed.

Media inquiries

Media inquiries should be directed to the AER’s media centre.

Tel: 1300 138 917

After hours Tel: 0408 995 408

Email us at: media@aer.gov.au

Linking to this website

As a rule the AER is happy for you to link to content on this website.  See the Disclaimer and copyright page for guidance.