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Retail guidelines

The AER will have various roles under the Retail Law and Rules, and in early 2010 it commenced consultation on the guidelines and instruments required. The guidelines and instruments will take effect on 1 July 2012 in the ACT and in Tasmania. In other jurisdictions, they will take effect when the Retail Law commences in that particular state or territory.

Applying the filters will help refine your results.
Title Sector Status Effective date
Retailer authorisation guideline , 1 Jul 2012
Exempt selling guideline , 1 Jul 2012
Retailer of Last Resort Guideline, Plan and Statement of Approach - November 2011 ,
Retail market performance reporting procedures and guidelines - July 2011 ,
Compliance procedures & guidelines and Statement of approach - July 2011 ,
Retail pricing information guideline - September 2011 ,
Guidance on AER approval of customer hardship policies , 1 Jul 2012
Price comparator website , 1 Jul 2012
Minimum disconnection amounts , 1 Jul 2012
Electricity bill benchmarks for residential customers , 1 Jul 2012
Retail pricing information guideline - January 2012 ,
Minor amendments to the AER Retail Guidelines - June 2012 ,
Retail pricing information guideline - June 2012 , 1 Jul 2012
Compliance procedures & guidelines and Statement of approach - June 2012 , 1 Jul 2012
Retail market performance reporting procedures and guidelines - June 2012 , 1 Jul 2012
Retailer of Last Resort Guideline, Plan and Statement of Approach - June 2012 , 1 Jul 2012
Revised Exempt selling guideline - November 2012 ,
Accepting submissions Upcoming stakeholder forum