Latest news

Consultation open on HumeLink stage 2 contingent project application

A contingent project application outlines the amount a business seeks to recover from its customers to deliver a project. Submissions close 3 April 2024.

AER reports on Q4 2023 high electricity price events

The AER has reported on high energy prices in the National Electricity Market during the October to December 2023 quarter.

Consultation open on AusNet Services cost pass through application

We are now consulting on AusNet Services’ Victorian Emergency Backstop Mechanism (VEBM) cost pass through application. Submissions are due by 27 March 2024.

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Our Industry section takes you through all aspects of energy regulation in networks, wholesale and retail markets.

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Our Consumers section is for everyone to get the best out of participating in the energy market.  

Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

We are focused on innovation in regulation

Our approach to energy regulation is evolving to keep pace with innovation in Australia’s energy system and changes in consumer expectations. 

We are working future-focused initiatives such as tariff reform, better resets, better bills, strategies to tackle consumer vulnerability in the energy market and our energy innovation toolkit.


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Engage with us

Have your say on Australia's energy future by participating in our consultation and engagement processes on major projects and decisions.

South Australia: December 2026 - February 2027

Retail Reliability Obligation
In its September 2023 update to the 2023 ESOO AEMO has forecast a 205 MW reliability gap in South Australia in 2026–27.

Retail performance reporting procedures and guidelines (2024 update)

The AER is reviewing its Retail performance reporting procedures and guidelines.

Values of Customer Reliability 2024

We've released an Information Notice to tell our stakeholders about our thinking and next steps for the 2024 Values of Customer Reliability (VCR) review.

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