Latest news

South West Queensland Pipeline to undergo form of regulation review

We are conducting a form of regulation review of the South West Queensland Pipeline, which is owned and operated by APA Group.

Contribution determination for 2024−25 under NSW Roadmap released

We have made a decision on the maximum amount electricity distributors can pass through to consumers in 2023-24 as costs for the NSW infrastructure investment roadmap.

Draft retail guidelines released for consultation

We invite input into our draft Retail performance reporting procedures and guidelines. Join us for an online information session on 27 February from 2pm AEDT.

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Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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As an energy consumer, learn more about navigating the energy market and the services and resources available.

Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

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Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

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Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

We are focused on innovation in regulation

Our approach to energy regulation is evolving to keep pace with innovation in Australia’s energy system and changes in consumer expectations. 

We are working future-focused initiatives such as tariff reform, better resets, better bills, strategies to tackle consumer vulnerability in the energy market and our energy innovation toolkit.


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Have your say on Australia's energy future by participating in our consultation and engagement processes on major projects and decisions.

South Australia: December 2026 - February 2027

Retail Reliability Obligation
In its September 2023 update to the 2023 ESOO AEMO has forecast a 205 MW reliability gap in South Australia in 2026–27.

Retail performance reporting procedures and guidelines (2024 update)

The AER is reviewing its Retail performance reporting procedures and guidelines.

Values of Customer Reliability 2024

We've released an Information Notice to tell our stakeholders about our thinking and next steps for the 2024 Values of Customer Reliability (VCR) review.

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