Compliance reports

We've joined with the ACCC to remind retailers of their obligations around communicating pricing changes to their customers so they can make informed choices.

AER and ACCC release joint compliance bulletin informing electricity retailers of new Electricity Retail Code obligations, effective 1 July 2026.

We are responsible for assessing DMIAM compliance reporting for each distribution business each regulatory year.

The AER is responsible for assessing the annual Customer Service Incentive Scheme (CSIS) performance of the electricity Distribution Network Service Providers.

We have written to retailers and distributors in Queensland to remind them of life support obligations and confirm they are unchanged for PeakSmart air units.

EnergyAustralia has paid two infringement notices totalling $142,800 for one alleged breach under the Retail Law and one alleged breach under the Retail Rules.