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AER writes to industry with compliance expectations for life support obligations
AER letter to retailers and distributors to inform them of an enforcement outcome and remind them of their obligations concerning life support customers.
Type
Compliance reports
CAM Engineering & Construction Pty Ltd: Breach of the National Energy Retail Law
On 4 July 2025, the Federal Court ordered that CAM Engineering pay a penalty of $250,000 for breaching the National Energy Retail Law.
Type
Compliance reports
Reapplication of Charleville RIT-D by Ergon Energy
The AER confirms that Ergon Energy is required to reapply the regulatory investment test for distribution in relation to its Charleville project.
Type
Compliance reports
Assessment of the Customer Service Incentive Scheme (CSIS) 2023-24
The AER is responsible for assessing the annual Customer Service Incentive Scheme (CSIS) performance of the electricity Distribution Network Service Providers.
Type
Compliance reports
Powershop Australia Pty Ltd: Alleged breaches of the National Energy Retail Rules
Powershop has paid eight infringement notices totalling $542,400 issued by the AER for alleged breaches of its life support obligations under the Retail Rules.
Type
Compliance reports
Section 37 decision for retailers re-using plan names
The AER made a decision under section 37 of the Better Bills Guideline for all retailers who re-use plan names.
Type
Compliance reports