Filter and reload results on this page by selecting the options below.
Use the drop-down filter to search by keywords, sector, segment and category of report.

Results

Powershop Australia Pty Ltd: Alleged breaches of the National Energy Retail Rules

Powershop has paid eight infringement notices totalling $542,400 issued by the AER for alleged breaches of its life support obligations under the Retail Rules.
Type
Compliance reports
Sector
Electricity

Section 37 decision for retailers re-using plan names

The AER made a decision under section 37 of the Better Bills Guideline for all retailers who re-use plan names.
Type
Compliance reports
Sector
Electricity
Gas

AER informs retailers about enforcement outcomes and compliance expectations regarding hardship obligations

Letter to retailers to inform them of enforcement outcomes and remind them of their obligations concerning identification and treatment of hardship customers.
Type
Compliance reports
Sector
Electricity
Gas

Guidance to retailers: Notice to small customers on smart meter installation

The AER provides guidance to retailers on the update to Retail Rules requiring notice to small customers on new smart meter installation
Type
Compliance reports
Sector
Electricity

Jemena - Breaches of the National Gas Rules

The Federal Court has ordered Jemena and three other subsidiaries to pay a penalty of $5.5 million for breaches of the National Gas Rules.
Type
Compliance reports
Sector
Gas

AusNet Services' CSIS suspension 2024-25 and 2025-26

AER has approved AusNet Services's proposal to suspend its Customer Service Incentive Scheme (CSIS) for the 2024-25 and 2025-26 regulatory years.
Type
Compliance reports
Sector
Electricity