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Assessment of the Customer Service Incentive Scheme (CSIS) 2023-24
The AER is responsible for assessing the annual Customer Service Incentive Scheme (CSIS) performance of the electricity Distribution Network Service Providers.
Type
Compliance reports
Powershop Australia Pty Ltd: Alleged breaches of the National Energy Retail Rules
Powershop has paid eight infringement notices totalling $542,400 issued by the AER for alleged breaches of its life support obligations under the Retail Rules.
Type
Compliance reports
Section 37 decision for retailers re-using plan names
The AER made a decision under section 37 of the Better Bills Guideline for all retailers who re-use plan names.
Type
Compliance reports
AER informs retailers about enforcement outcomes and compliance expectations regarding hardship obligations
Letter to retailers to inform them of enforcement outcomes and remind them of their obligations concerning identification and treatment of hardship customers.
Type
Compliance reports
Guidance to retailers: Notice to small customers on smart meter installation
The AER provides guidance to retailers on the update to Retail Rules requiring notice to small customers on new smart meter installation
Type
Compliance reports
Jemena - Breaches of the National Gas Rules
The Federal Court has ordered Jemena and three other subsidiaries to pay a penalty of $5.5 million for breaches of the National Gas Rules.
Type
Compliance reports