Understanding your energy service
Connecting electricity or gas to your home for the first time
This fact sheet explains the processes you need to follow to get electricity or gas services physically connected to your property for the first time.
Energy efficiency in your home
Using electricity and gas efficiently is not only good for the environment, it can also help you save money. This fact sheet provides information on ways you can reduce the amount of energy you use in your home.
Your energy rights
This brochure for household energy customers provides useful information to help control your energy service, such as shopping around, understanding rights and using the Energy Made Easy website to compare offers.
Energy retailers must comply with a number of specific rules when they market their offers to you. This fact sheet explains these rules and your rights when you get a marketing call or visit.
Hardship and payment difficulties
Well informed energy customers can confidently deal with retailers before and after they sign up for a service. These brochures for energy customers and consumer caseworkers provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing.
Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions. This fact sheet explains how you can shop around to get an energy offer that better suits your needs.
Part of understanding your energy service is understanding your energy bill. Energy bills are made up of a range of costs including wholesale and network charges as well as the costs of providing a retail service. This fact sheet shows the components of your energy bill and explains some of the reasons for increases in energy prices in Australia.
Having trouble paying your energy bill?
Energy retailers are required by law to help customers experiencing payment difficulties or hardship. This fact sheet explains your rights when paying your energy bill.
Live in an embedded network?
Visit our page dedicated to embedded network customers or read through this fact sheet on how to access an authorised retailer of your choice.
How to complain about your energy retailer
If you have a problem with your electricity or gas retailer, this fact sheet tells you the steps you can take to resolve it.