View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Review of the Ring-fencing guideline (electricity distribution) and Shared Asset Guideline

The Australian Energy Regulator (AER) has commenced a review of the Ring-fencing Guideline (electricity distribution) v4 and the Shared Asset Guideline v2.
Ring-fencing
Current
Commencement date
Accepting submissions
Upcoming stakeholder forum
Distribution
Transmission

Essential Energy - Ring-fencing waiver - Kerbside EV charging infrastructure

Consultation opens on Essential Energy’s ring-fencing waiver application for providing kerbside EV charging infrastructure
Ring-fencing
Open
Commencement date
Accepting submissions
Distribution
NSW

Retail guidelines review

We are reviewing the Benefit Change Notice Guidelines, Better Bills Guideline, Customer Hardship Policy Guideline and Retail Pricing Information Guidelines.
Reviews
Open
Date initiated
Accepting submissions
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS
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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Consumer Challenge Panel

Learn about how this panel provides independent advice to help ensure network regulatory decisions are made in the long-term interests of consumers.

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint