View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Review of the Ring-fencing guideline (electricity distribution) and Shared Asset Guideline

The Australian Energy Regulator (AER) has commenced a review of the Ring-fencing Guideline (electricity distribution) v4 and the Shared Asset Guideline v2.
Ring-fencing
Current
Commencement date
Accepting submissions
Upcoming stakeholder forum
Distribution
Transmission

Roma (Wallumbilla) to Brisbane Pipeline - Access arrangement 2027–32

Gas access arrangement for Roma (Wallumbilla) to Brisbane Pipeline for the 2027–32 regulatory period
Access arrangements
Open
Commencement date
Accepting submissions
Transmission
QLD

Rate of Return Instrument 2026

The Rate of Return Instrument specifies how the AER will determine the allowed rate of return on capital invested in regulated electricity and gas networks.
Guidelines
Open
Effective date
Date initiated
Accepting submissions
Distribution
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC
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Our engagement framework

Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Consumer Challenge Panel

Learn about how this panel provides independent advice to help ensure network regulatory decisions are made in the long-term interests of consumers.

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint