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Corporate

View our more recent corporate reports including our Strategic Plan, Annual Reports and our latest organisation structure.

Submissions

View our list of submissions we have made to other energy market bodies and organisations that contribute to the development of Australia's energy system.

Compliance reports

View our latest compliance and enforcement activities that contribute to building trust and consumer confidence in Australia’s energy system.

Performance reports

View our latest energy market performance reports informing policy makers, participants and the community about efficiency and effectiveness of the markets.

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Powershop Australia Pty Ltd: Alleged breaches of the National Energy Retail Rules

Powershop has paid eight infringement notices totalling $542,400 issued by the AER for alleged breaches of its life support obligations under the Retail Rules.
Type
Compliance reports
Sector
Electricity

Section 37 decision for retailers re-using plan names

The AER made a decision under section 37 of the Better Bills Guideline for all retailers who re-use plan names.
Type
Compliance reports
Sector
Electricity
Gas

AER informs retailers about enforcement outcomes and compliance expectations regarding hardship obligations

Letter to retailers to inform them of enforcement outcomes and remind them of their obligations concerning identification and treatment of hardship customers.
Type
Compliance reports
Sector
Electricity
Gas

Guidance to retailers: Notice to small customers on smart meter installation

The AER provides guidance to retailers on the update to Retail Rules requiring notice to small customers on new smart meter installation
Type
Compliance reports
Sector
Electricity

AER Stakeholder Survey 2024

Our annual stakeholder survey provides a benchmark to measure how we are tracking against our key objectives in our Strategic Plan.
Type
Corporate reports

Gas quarterly disconnection reporting

We collect and publish data from gas network businesses that allow us to monitor disconnections from the distribution networks.
Type
Performance reports
Sector
Gas

Prices above $5,000/MWh - January to March 2025

A combination of factors contributed to high electricity prices in the National Energy Market this quarter.
Type
Performance reports
Sector
Electricity

Wholesale gas market focus report – Downstream spot markets

The final of three focus reports looking into facilitated gas markets to assess how they support efficiency and competition in Australia's east coast market.
Type
Performance reports
Sector
Gas

AEMC rule change - ECGS reliability standard and associated settings

On 12 May 2025, the AER made a submission to the AEMC consultation paper on East Coast gas system reliability standard and associated settings.
Type
Submissions
Sector
Gas

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