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Corporate

View our more recent corporate reports including our Strategic Plan, Annual Reports and our latest organisation structure.

Submissions

View our list of submissions we have made to other energy market bodies and organisations that contribute to the development of Australia's energy system.

Compliance reports

View our latest compliance and enforcement activities that contribute to building trust and consumer confidence in Australia’s energy system.

Performance reports

View our latest energy market performance reports informing policy makers, participants and the community about efficiency and effectiveness of the markets.

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AER has written to retailers to outline expectations on providing energy plan information for Energy Made Easy

The AER has written to retailers to outline expectations and guidance when submitting energy plan information under the Retail Pricing Information Guideline.
Type
Compliance reports
Sector
Electricity

AER has written to retailers to outline expectations regarding Buy Now, Pay Later services

The AER has written to retailers to outline expectations regarding Buy Now, Pay Later (BNPL) services.
Type
Compliance reports
Sector
Electricity
Gas

AER has written to retailers to outline expectations regarding HelpPay

The AER has written to retailers to outline expectations regarding HelpPay.
Type
Compliance reports
Sector
Electricity
Gas

Better Bills Guideline: AER decision on application for additional messages - Simply Energy (May 2024)

The AER has considered an application from Simply Energy (now known as ENGIE) to include additional messages, not required by the Better Bills Guideline, among Tier 1 information (or on the front page) on their customer bills.
Type
Compliance reports
Sector
Electricity
Gas

AER Organisation structure

A chart outlining the organisation structure of the AER.
Type
Corporate reports
Sector
Electricity
Gas

AER Board Charter

This Charter applies to all members of the AER Board and covers Board roles, responsibilities, Board meeting conduct and more.
Type
Corporate reports
Sector
Electricity
Gas

AER has written to retailers to outline expectations on notifying customers of variations to electricity tariffs and charges

Letter to retailers to remind them of their obligations in relation to notifying customers of variations to electricity tariffs and charges.
Type
Compliance reports
Sector
Electricity

AER Compliance and enforcement update July to December 2023

Our report on compliance and enforcement activities from 1 July to 31 December 2023.
Type
Compliance reports
Sector
Electricity
Gas

AEMC rule change – Improving the workability of the feedback loop

On 25 January 2024, the AER made a submission to the AEMC's rule change request which seeks to improve the feedback loop assessment for actionable ISP projects.
Type
Submissions
Sector
Electricity

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