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Corporate

View our more recent corporate reports including our Strategic Plan, Annual Reports and our latest organisation structure.

Submissions

View our list of submissions we have made to other energy market bodies and organisations that contribute to the development of Australia's energy system.

Compliance reports

View our latest compliance and enforcement activities that contribute to building trust and consumer confidence in Australia’s energy system.

Performance reports

View our latest energy market performance reports informing policy makers, participants and the community about efficiency and effectiveness of the markets.

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AER has written to retailers to outline expectations regarding Buy Now, Pay Later services

Compliance reports
Electricity
Gas
The AER has written to retailers to outline expectations regarding Buy Now, Pay Later (BNPL) services.

AER has written to retailers to outline expectations regarding HelpPay

Compliance reports
Electricity
Gas
The AER has written to retailers to outline expectations regarding HelpPay.

Better Bills Guideline: AER decision on application for additional messages - Simply Energy (May 2024)

Compliance reports
Electricity
Gas
The AER has considered an application from Simply Energy (now known as ENGIE) to include additional messages, not required by the Better Bills Guideline, among Tier 1 information (or on the front page) on their customer bills.

AER Organisation structure

Corporate reports
Electricity
Gas
A chart outlining the organisation structure of the AER.

AER Board Charter

Corporate reports
Electricity
Gas
This Charter applies to all members of the AER Board and covers Board roles, responsibilities, Board meeting conduct and more.

AER has written to retailers to outline expectations on notifying customers of variations to electricity tariffs and charges

Compliance reports
Electricity
Letter to retailers to remind them of their obligations in relation to notifying customers of variations to electricity tariffs and charges.

AER Compliance and enforcement update July to December 2023

Compliance reports
Electricity
Gas
Our report on compliance and enforcement activities from 1 July to 31 December 2023.

AEMC rule change – Improving the workability of the feedback loop

Submissions
Electricity
On 25 January 2024, the AER made a submission to the AEMC's rule change request which seeks to improve the feedback loop assessment for actionable ISP projects.

Gifts and hospitality 2024

Corporate reports
Electricity
Gas
We report on any gifts, hospitality or benefits that are accepted by our Chair and other Board members.

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