Results
3085 result(s), displaying 1 to 12
Powershop Australia Pty Ltd: Alleged breaches of the National Energy Retail Rules
Powershop has paid eight infringement notices totalling $542,400 issued by the AER for alleged breaches of its life support obligations under the Retail Rules.
Type
Compliance reports
Section 37 decision for retailers re-using plan names
The AER made a decision under section 37 of the Better Bills Guideline for all retailers who re-use plan names.
Type
Compliance reports
AER informs retailers about enforcement outcomes and compliance expectations regarding hardship obligations
Letter to retailers to inform them of enforcement outcomes and remind them of their obligations concerning identification and treatment of hardship customers.
Type
Compliance reports
AER Stakeholder Survey 2024
Our annual stakeholder survey provides a benchmark to measure how we are tracking against our key objectives in our Strategic Plan.
Type
Corporate reports
Gas quarterly disconnection reporting
We collect and publish data from gas network businesses that allow us to monitor disconnections from the distribution networks.
Type
Performance reports
Guidance to retailers: Notice to small customers on smart meter installation
The AER provides guidance to retailers on the update to Retail Rules requiring notice to small customers on new smart meter installation
Type
Compliance reports
Prices above $5,000/MWh - January to March 2025
A combination of factors contributed to high electricity prices in the National Energy Market this quarter.
Type
Performance reports
Wholesale gas market focus report – Downstream spot markets
The final of three focus reports looking into facilitated gas markets to assess how they support efficiency and competition in Australia's east coast market.
Type
Performance reports
AEMC rule change - ECGS reliability standard and associated settings
On 12 May 2025, the AER made a submission to the AEMC consultation paper on East Coast gas system reliability standard and associated settings.
Type
Submissions
Wholesale markets quarterly - Q1 2025
The AER’s wholesale markets quarterly report analyses trends in the electricity and gas wholesale markets, focusing on the most recent quarter.
Type
Performance reports
AEMC review - Wholesale Demand Response Mechanism
On 17 April 2025, the AER made a submission to the AEMC Review consultation paper on the Wholesale Demand Response Mechanism.
Type
Submissions
Consumer Benefits of Improved Voltage Management Project Report
A report by the University of Wollongong on how supply voltage magnitudes impact consumers and potential benefits if voltages are maintained closer to 230V
Type
Submissions