Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

AER releases report on potential consumer benefits of voltage management

The report, prepared by the University of Wollongong, provides a summary of voltage management challenges and explores how supply voltages affect consumers.
Communications

Red Energy fined for allegedly removing hardship protections

Red Energy has paid seven infringement notices totalling $474,600 for alleged breaches of the National Energy Retail Law.
News releases

Dodo pays $406,800 penalty for alleged breaches of hardship and payment plan obligations

Dodo Power & Gas has paid six infringement notices totalling $406,800 for alleged breaches of the National Energy Retail Rules.
News releases

Consultation opens on the Capital Expenditure Incentive Guideline amendments

Have your say about changes to the Capital Expenditure Incentive Guideline. Submissions close 21 March 2025.
Communications

AER releases Customer engagement toolkit to address vulnerability

We have published a toolkit that provides practical assistance to consumer-facing energy businesses wishing to identify and address vulnerability early.
Communications

AER reports on latest compliance and enforcement activities

Over the last six months, the AER’s compliance and enforcement outcomes included more than $37 million in court ordered and infringement notice penalties.
Communications

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