Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

AER alleges Origin breached overcharge rules in relation to Centrepay payments

The AER has instituted Federal Court proceedings against four Origin Energy subsidiaries for alleged breaches of the NERR and the NERL.
News releases

AER publishes 2025 Values of Customer Reliability Annual Adjustment

On 18 December 2025 the AER published the adjusted Values of Customer Reliability reflecting the year to October 2025 Consumer Price Index increase of 3.81%.
Communications

AER publishes guidance for exempt sellers on family violence

This guidance helps exempt sellers to understand their family violence obligations, including through practical case studies and a quick reference checklist.
Communications

Debt and hardship persist for vulnerable customers

We have released our Annual retail markets report 2024-25 analysing energy retailer consumer outcome metrics and data.
News releases

Alinta fined $1.089 million for alleged mishandling of Centrepay payments

Alinta has paid $1.089 million after being issued 15 infringement notices by the AER for alleged breaches of the overcharging obligations in the NERR.
News releases

AER is consulting on changes to retail guidelines

We invite feedback on opportunities to improve and simplify 4 of our retail guidelines used by authorised retailers. Have your say by Tuesday, 23 December 2025.
Communications

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