Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

Communications

AER reports on latest compliance and enforcement activities

We have published our mid-year report on compliance and enforcement activities and outcomes including more than $6 million in penalties.
News releases

A simpler way to find an energy plan

Consumers will now be asked a few simple questions to match them with the best plans, making it easier to filter results for special offers and discounts.
News releases

Retail data shows continued support needed for energy consumers

The AER Annual retail markets report 2022–23 reveals that more customers have accumulated energy debt since retail prices started rising last year.
News releases

AER welcomes commitment to progress reforms for consumers experiencing vulnerability

The AER has welcomed the Energy and Climate Change Ministerial Council’s decision to progress work on a proposed package of game changer reforms that will deliver significant improvements in outcomes for energy consumers experiencing vulnerability.
News releases

AER alleges breach of Retail Law by CAM Engineering

On 19 October 2023, the AER instituted proceedings in the Federal Court against CAM Engineering for an alleged breach of section 112(2) of the Retail Law.
Communications

AER commences consultation on 2024–25 default market offer determination

The Australian Energy Regulator (AER) has today released an issues paper on the 2024–25 default market offer (DMO 6) price determination.

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