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Latest News
AER requires retailers to include additional information on bills
AER makes a decision under Better Bills Guideline requiring energy retailers that re-use plan names to provide additional information on bills.
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Communications
Issue date
Our open letter to the energy sector and new strategy to support customers affected by family violence
Read the AER's open letter to the energy sector and strategy to support a safer energy market following release of the Designed to Disrupt discussion paper.
Type
Communications
Issue date
AER is consulting on a new minimum disconnection amount for the National Energy Customer Framework
We are consulting on a new minimum disconnection amount, with submissions closing on Wednesday, 18 June 2025.
Type
Communications
Issue date
AER releases findings from Review of payment difficulty protections in the National Energy Customer Framework
The findings from our Review of payment difficulty protections in the National Energy Customer Framework identify 13 opportunities to strengthen protections.
Type
Communications
Issue date
AER is reviewing four retail guidelines in 2025 and 2026
View our timeline for review of enforceable guidelines that apply to authorised retailers operating in the ACT, NSW, Queensland, South Australia and Tasmania.
Type
Communications
Issue date
AER releases report on potential consumer benefits of voltage management
The report, prepared by the University of Wollongong, provides a summary of voltage management challenges and explores how supply voltages affect consumers.
Type
Communications
Issue date