Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

AER publishes draft Retail Guidelines

The AER is seeking feedback on draft AER Retail Guidelines by close of business on Friday, 17 July 2026.
Communications

EnergyAustralia fined $142,800 for alleged breaches of informed consent and disconnection obligations

The AER alleged that EnergyAustralia transferred an elderly customer from another retailer to itself without obtaining their consent.
News releases

AER reports on latest compliance and enforcement activities for 2025-26

Over the last six months, the AER’s compliance and enforcement outcomes included more than $1.3 million in court ordered and infringement notice penalties.
Communications

AER alleges Origin breached overcharge rules in relation to Centrepay payments

The AER has instituted Federal Court proceedings against four Origin Energy subsidiaries for alleged breaches of the NERR and the NERL.
News releases

AER publishes 2025 Values of Customer Reliability Annual Adjustment

On 18 December 2025 the AER published the adjusted Values of Customer Reliability reflecting the year to October 2025 Consumer Price Index increase of 3.81%.
Communications

AER publishes guidance for exempt sellers on family violence

This guidance helps exempt sellers to understand their family violence obligations, including through practical case studies and a quick reference checklist.
Communications

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