We protect the interests of household and small business consumers

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Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights.

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

Update on the timing of the final Retail Guidelines

We are reviewing four retail guidelines. The review will bring the four guidelines together into a single Retail Guidelines document.

Communications

30 Sep 2026

AER takes Sumo Energy to court over alleged breaches of family violence protections

The AER has instituted Federal Court proceedings against Sumo Power Pty Ltd and Sumo Gas Pty Ltd for allegedly breaching the National Energy Retail Rules.

News releases

15 Sep 2026

AER compliance and enforcement outcomes highlight focus on protecting consumers

We have published our annual compliance and enforcement report, which details our activities during 2025-26 to improve compliance and protect consumers.

News releases

30 Jul 2026

Independent Panel’s report for the 2026 Rate of Return Instrument review

The report presents the Panel's assessment of the evidence and reasons supporting the draft RORI.

Communications

17 Jul 2026

Applications open to become a member of the AER’s Consumer Challenge Panel

Apply to join the AER’s Consumer Challenge Panel and help ensure consumer perspectives are heard in regulatory decisions. Applications close 3 August 2026.

Communications

8 Jul 2026