Measuring retail market performance

Retailers are required to regularly report a series of metrics to us related to their performance, including customer numbers, contract types, complaints, energy debt, payment plans, hardship programs, disconnections and reconnections.

We publish this data on a quarterly and annual basis and provide commentary and analysis that contributes to understanding and decision-making in the retail markets.  

Our performance reporting procedures and guideline (2019) assist retailers to know what data is required to be sent to us at regular intervals. 

Looking for specific retail reporting data? Send us an email with your questions to marketperformanceataer [dot] gov [dot] au (marketperformance[at]aer[dot]gov[dot]au)

Latest retail performance reports

Annual retail markets report 2023–24

On 2 December 2024, the AER published Annual Retail Markets report 2023–24.
Type
Performance reports
Sector
Electricity
Gas

Retail energy market performance update for Quarter 4, 2023–24

On 2 December 2024, the AER published retail energy market performance data covering Q4 2023–24.
Type
Performance reports
Sector
Electricity
Gas

Retail energy market performance update for Quarter 3, 2023–24

On 21 June 2024 the Australian Energy Regulator (AER) published its quarter three (Q3) 2023–24 retail energy market performance data.
Type
Performance reports
Sector
Electricity
Gas