Why we develop guidelines 

The AER develops guidelines for energy retailers to comply with energy retail law, rules and regulations that make up the National Energy Customer Framework .

Our guidelines provide instructions to market participants on how we expect them to comply with the framework, including what data they are required to submit to enable us to effectively monitor the retail market and make decisions in the best interest of consumers.

Our process 

Stakeholder engagement is a feature of our process to develop or review a guideline. We go through various stages of consultation to consider industry views and expectations. These stages include:

  • publishing an issues paper
  • consulting on the issues paper, including hosting stakeholder forums
  • publishing draft guidelines
  • consulting on the draft guidelines
  • publishing final guideline
  • highlighting the date when the final guideline comes into effect.

 

Latest guidelines and reviews

Retail performance reporting procedures and guidelines (2024 update)

Guidelines
Electricity
Gas
Open
The AER is reviewing its Retail performance reporting procedures and guidelines.

Values of Customer Reliability 2024

Reviews
Electricity
Open
We've released an Information Notice to tell our stakeholders about our thinking and next steps for the 2024 Values of Customer Reliability (VCR) review.

Default market offer prices 2024–25

Reviews
Electricity
Open
The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.

Network visibility

Reviews
Electricity
Gas
Open
The Network Visibility project seeks to optimise the benefits of CER (Consumer Energy Resources) and network assets for all customers.

Review of the AER exemptions framework for embedded networks

Reviews
Electricity
Open
The AER is undertaking a Review of the AER exemptions framework for embedded networks.

Guidance on amended National Energy Objectives

Guidelines
Electricity
Gas
Open
On 28 September 2023, the AER published guidance on the amended national energy objectives. This guidance is supported by an explanatory statement.