Understanding and including the consumer voice in our work helps us make better decisions and achieve our purpose of ensuring energy consumers are better off now and in the future.
We not only expect this of ourselves but of energy market participants when submitting proposals to us for approval. We emphasise high quality consumer engagement every step of the way in processes like regulatory revenue determinations.
We open up the majority of our projects to community consultation before making a final decision, whether that be through public forums or written submissions.
We have established three consumer engagement panels that also support our consultation processes by bringing in a wealth of experience in consumer advocacy, engagement, insights and views.